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April 2024 by T. R.
Chris was phenomenal helping us with our rental… THANK YOU!
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October 2023 by Mario Escajeda
I had previously rented a tool from them without any issues. So, when I needed a tractor with a backhoe for my home project, I called the rental office. They assured me that they had the equipment available, the cost was reasonable, and I could pick it up. According to the online specifications, the combined weight of the tractor and trailer was 6601 lbs. Luckily, I owned a vehicle capable of towing up to 9000 lbs and equipped with an electric brake controller. However, when I arrived at the store, they rudely informed me that they would not rent the equipment unless I had a "3/4 ton truck" to tow it. It would have been helpful if they had mentioned this requirement before I wasted over 50 minutes driving to their location.The representative justified their stance by claiming that a 3/4 ton vehicle had better braking capability, completely disregarding the fact that it is legally required to have brakes on a trailer weighing over 3000 lbs, regardless of the towing vehicle's braking capability.They then suggested that we call a delivery company, but unfortunately, they refused our request because the tractor was not available. When we called the store back and spoke to the manager, they refused to rent the equipment to us, citing the reason that we had never rented from them before, despite the fact that we had rented a stump grinder just two days prior.It's quite frustrating to think about how they lost approximately $1500 in revenue simply because they couldn't figure out how to deliver their rental products to customers who were willing to pay. I hope they enjoy letting that rusty piece of equipment sit in their parking lot, earning them nothing.Overall, this experience was of very poor quality and lacked any semblance of customer service. Thank you for wasting my time and gas.
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June 2023 by Julian Tejera-Sosa
They close 1 hour earlier than the posted time. Drove all the way there just to find that out... now i have to come back tomorrow, just to get charged for an extra day...
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July 2022 by Miche
I'm going to say that Peggy gives the best old school stellar service that folks dream of else where. I came for fawn creek carpet , needed for selling a condo after a family member's passing. Peggy assisted us with such attention , I felt like she was family. If I ever need another carpet , I wanna get it from Peggy, knows her stuff.
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September 2021 by Aspiring M.
Don't believe what any of the Home Depot Installation sales reps tell you about their windows/doors "Double Lifetime Warranty." It's simply not true. Labor is not covered beyond 1 year! Look at their contract verbiage below. When I inquired about the discrepancy, this was my reply: "My understanding is the line references our lowest warranty that was available on an American Craftsman window which is 1 year and the others would in essence be an upgrade to it. I can assure you having been with Home Depot in the window installations business for over 8 years now they consistently favor on the side of taking care of the customer including any service concerns and issues." It's b******* because the salespeople will be long gone by the time you file a claim. It's what's in the contract that you sign that matters in the eyes of the law; not a marketing brochure or said in an email. Plygem/Simonton's customer service rep, Mikka, told me that they get lots of complaints from unhappy customers when Home Depot does not honor the warranty. Moreover, they told me HD's (underpaid) subcontractor installers make a lot of mistakes. All confirmed by Simonton's supervisor, Lori Hendershot. The 6500 series window itself is warranted for 20 years and prorated afterwards. This is taken from their contract. Workmanship is only for 1 year! 7. WARRANTY AND LIMITATION ON WARRANTIES: (a) Warranty: Unless otherwise stated in the Agreement, Home Depot warrants for 1 year from the completion date that all Services shall (i) be performed with good workmanship and (ii) conform to the requirements of the Agreement. During the warranty period and within a reasonable time after receiving notice from You of a warranty claim, Home Depot may, at its sole option (i) correct or replace each Defect, or (ii) remove each Defect and refund the full purchase price thereof to You; provided, however, that all warranties are voided if (1) anyone other than Home Depot or Service Provider performs work upon or otherwise modifies any materials or Services provided under this Agreement, or (2) You fail to pay Home Depot as provided in this Agreement. (b) Limitation on Warranties: THE WARRANTIES PROVIDED IN THIS AGREEMENT ARE STRICTLY LIMITED TO THE FOREGOING EXPRESS WARRANTIES CONTAINED IN PARAGRAPH 7A, IN THE WARRANTY SECTION OF THE AGREEMENT, IF ANY, OR IN THE STATE SUPPLEMENT, IF ANY. YOU ACKNOWLEDGE AND AGREE THAT NO OTHER WARRANTIES ARE MADE OR GIVEN BY HOME DEPOT OR SERVICE PROVIDER, INCLUDING ANY WARRANTY FOR FITNESS OF PURPOSE, WARRANTY OF MERCHANTABILITY, OR ANY OTHER ORAL, EXPRESS OR IMPLIED WARRANTIES. HOME DEPOT'S EXPRESS WARRANTIES ARE VOIDED FOR ANY DEFECT CAUSED BY ABUSE, MISUSE, NEGLECT, ACTS OF GOD, LACK OF PRESCRIBED OR STANDARD MAINTENANCE, OR IMPROPER CARE/CLEANING. ANY MANUFACTURER'S WARRANTIES PROVIDED FOR GOODS, MATERIALS, OR EQUIPMENT WILL BE PASSED THROUGH BY HOME DEPOT TO YOU, AND YOU AGREE TO LOOK SOLELY TO SUCH MANUFACTURER FOR REMEDY OF ANY DEFECT IN SUCH GOODS, MATERIALS, AND EQUIPMENT. HOME DEPOT MAY ASSIST YOU WITH WARRANTY CLAIMS AGAINST MANUFACTURERS.
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May 2021 by Russell A.
Why is garden so empty of associates during the week it's like they did not hire enough people
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August 2020 by Ashley D.
I will never EVER buy anything from Home Depot ever again. We purchased a stove, fridge, and dishwasher in store months ago. First screw up on their end: The LG stove was no longer being manufactured. They never called us, they changed what we ordered without saying anything and also pushed back our delivery date by almost a month. Second: We were supposed to have it all delivered tomorrow. AGAIN THEY DID NOT CALL US. We call the night before the first woman tells us our appliances will be delivered between 7am-7pm which is just ridiculous on it's own but to call back in 2 hours to get a more estimated time. So in doing so the next person we speak to says that "now" our appliances are back ordered which is strange considering they just told us it was getting delivered. The biggest pile of BS I've ever had to deal with. I will never return.
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October 2019 by Emma P.
Always Very hard to find help and when you do most act like your annoying them Especially flooring Lowe's associate's so much more friendly and helpful
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April 2019 by Bill M.
The Home Depot Store #984 in Newton N.J. is a Very Solid home improvement store with great selection on power tools, landscaping equipment, outdoor furniture, and a large well maintained Garden Center. I came here looking for all of the above and I was able to find everything that I needed plus recieved very good sales service from the Garden Center Associate. I also returned some garden irrigation kits that I didn't want and I found the Service Desk Associates to be helpful and pleasant. Overall I'll definitely be stopping in to this H.D. in the future whenever I find myself up in this area.
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September 2018 by Laz G.
Worst customer service ever!!!!!waiting for a double front door pick up for 2 hours.After 2 hours and asking about the door. They are told me. Only have one door ready. But going for lunch was the most important thing for them
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September 2018 by Ana B.
You can find someone to help you quickly especially when I have a project there is someone always more than willing to help me out. I love the store
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July 2018 by Suzie L.
The Return Girl isn't Human. She Barks st the moon and she will Bark at you. Unfair. Unprofessional. BEWARE don't go there........SERIOUSLY!!!!
