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February 2024 by Robert M. Zych
Amazing work, super honest, great guys.
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November 2023 by Christine Mawha
I would recommend Fanelli brothers. The customer service was above and beyond. They worked with me to keep the cost of the job down as much as they could. The body work took a longer time than expected because their paint sprayer had broken and took some time to fix, but that is just something that you can't really help.When I got my car back it looked fantastic and also the entire car, inside and out had been thoroughly cleaned.I'm very happy with the whole experience and I would go to them again.
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September 2023 by Trisha Ramos
Awesome job on my mom's mini van! Thanks!!
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August 2023 by Chris S.
Very unprofessional made us deliver a hood from long island before we crossed the bridges and spent $32.00 on tolls we called just to make sure they still needed it they said yes as soon as we pulled up they said they didn't need it. We just told them we called and they said so many people answer the phone we are sorry. That was the only delivery we had in the area we came from long island Suffolk county what a waste of 3 hours and toll money one of these days im going to be the only person with the part the need i dont care if its a million dollars not a shot in hell i would ever do buisness with them again.
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July 2023 by Hannah Hennessy
The state police called a tow for me, and my car got sent here. Insurance gave us options of repair shops that they would cover, so we needed the car to be fixed somewhere else. When insurance called them to tell them, they lied and said that we, the customer, actually wanted the car to stay there. No one ever said that. Eventually, Fanelli bros told my husband that he has to physically go there to sign the release form and we live over an hour away. They had our car in total about 2 weeks, damage not even assessed, and they wouldn't let the new repair shop take our car because "they do better work." They were nasty to the insurance company and the second repair shop, they talked over us on the phone and wouldn't listen, just terrible customer service. 12 days of paying for a rental car with no progress being made to fix our car because it appeared as though they were trying to bully us into using their services, unbelievable.
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July 2023 by David Rodgers
Quality work and great guys to work with
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January 2023 by Frank Scarola
I've been taking company cars here for years, Chuck and Al always do a great job, we have never had an issue. They work with local dealerships so their workmanship and standards are exceptional.
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October 2022 by danny rodriguez
Adding to my previous review, Al emails me telling me that the car was fixed, but let the public be the judge, when I turned in the car I expressly told him that the tire needed to be checked because the pothole as it has caused a major damage to the suspension it was only logic that it would have a problem, indeed after several attempts calling him from the beginning of receiving that something was wrong. The tire dribbles bounces because it has a lump on it. So how can the repair be completed if that wasn’t addressed so the insurance would cover it, instead he lied ? to the insurance company telling them that the previous repair was done with bent parts which was not the case, he came up with all sorts of excuses to justify himself but I unfortunately I have to be express my interactions with this place so that others are aware of their poor customer service and disregard to the customer always being right! You haven’t fixed something if it’s still faulty!
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March 2022 by Ahmed Naim
I was looking for a trustworthy, VW certified body shop to fix damages to my vehicle. I found the Fanelli Brothers on google maps and gave them a call to inquire about some things. Al was super helpful and kind and made me feel comfortable to trust my vehicle to them for repairs.The drop-off process was quick and easy. Al took a look at the damages and explained to me what would be done and the parts necessary for the repairs.Later that day I was trying to get a rental through Geico. The process was difficult and took about three hours. Al called me to check up on me to see if I had gotten the vehicle, after much back and forth with Geico, to find out that I didn't. He made a quick phone call to a Geico rep and the problem was solved. That was a truly outstanding move and one that I will remember forever as it saved me from having to take an Uber back to NYC where I live.The day I picked up my vehicle I was truly amazed and satisfied of the masterful workmanship. The vehicle looked new and everything was perfect.Thank you Al and thank you Chuck for your amazing work and welcoming attitude. I would definitely recommend this shop to any vehicle owner looking for quality repairs.Services: Body & Trim
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February 2022 by Mathew Medrese
Im giving two and not one star because its a family owned business and the people there are very kind. However, theres a reality as well when it comes to customer service and business. First of all I got into an accident that wasn’t a huge one. They took in my car saying they’re partners with my insurance. They said the repairs would take a month. After a month of driving a rental car i spoke with them and they said its going to take a couple more weeks come after new years. After new years and half a month of paying for the rental car myself since the insurance stopped doing so they again told me another couple weeks. I called again and than again they told me another week and it will be ready for sure. I called exactly a week later and its been more than 2 months that my cars been in the shop (i have been paying for both the car at the shop and the rental). I keep hearing the same excuses about shipping, more damage, bad packaging…. Nothing adds up. Empty promises and bad customer relations. Wish i never brought my car here. If you bring your car here always sit down and talk about the end date and have an official estimate dont trust what they say.
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January 2022 by JerseyBallz Lorenzo
Great guys , top notch work
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August 2021 by Danisa Alyssa
Chuck was very honest & very kind! He took the time to explain my car’s unique issue & was welcoming the minute I stepped foot into the shop. I would highly recommend.
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May 2021 by saeeda brand
Excellent work and customer service!
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October 2020 by TJPOWERSPEED
It's a family owned business
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August 2020 by Carolyn Jones
They went above and beyond, really great people. If I needed to have work done on my car again I wouldn't think twice about going there again. My car look like brand new. I appreciate both brothers.