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February 2024 by HECTOR ORTIZ
Kenny helped me great experience spanish speaking will come back.
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February 2024 by Joseph DiAngelis
Very professional. Treated excellent great workmanship.Exceeded my expectations
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February 2024 by Juned Ahmed
SAVE YOURSELF A HEADACHE AND PAIN!This service center has to be one of the worst in the tri-state area. If I can give it a 0 star I would. The few positive reviews left for this establishment on Google are surely people who work there or friends of those who do.I recently took in my brand new vehicle (2023 A6), which was purchased from the same dealership (Meadowlands) that works in conjunction with this service center. (same owner). Within the first month of purchase, I hear a noise coming from the gear box, which the tech at the Service Center in North Bergen explained to me was related to the rear heating system. This is brand new car. Anyone would assume, such a small problem would be quick to fix, even though it should not have any issues. It took them 2 weeks, and non-stop lies and bombardment for updates.I was helped by Vincent, who works at the front desk. He talks nice, but don't be fooled. They all do.Each day was a new false update, and false hope. I was continuously promised that the vehicle would be fixed and ready the next day, for 2 weeks. It wasn't. Even after promising the vehicle would FINALLY be ready Friday around 12 noon, it WAS NOT.It gets worse.After all the trouble caused to me, I ask Vincent to please ensure the vehicle is not only fixed but also ready for me to pickup. You would assume that as a customer service rep, he would make it his obligation to ensure it was ready for the customer, especiallyafter causing such an ordeal. When I picked up the vehicle, I found left tools, garbage, water bottles, and stains within my vehicle. Furthermore, my brand new car was PHYSICALLY DAMAGED. My rear bumper was hit, as paint was chipped and the bumper sensor was also chipped. I also showed them my passenger side front rim that was scratched. Courtney, who was inside, took pictures of my vehicle and said she will tell the manager who would call me Saturday morning (the next day). Of course I did not receive any calls.Additionally, Vincent told me before picking up the vehicle that they need more time because they need to give me a "complimentary carwash" because the car was dirtied by the technician while working on it. If you saw my vehicle, you would agree with me that I would have preferred to never have received their wash. It was horrible. The car was filthy, exterior streaked with soap, glasses filthy, floormats disgusting.THIS ESTABLISHMENT DOES NOT CARE FOR YOU OR YOUR VEHICLE. THE WORST PART IS MY CAR STILL HAS THE ISSUE I TOOK IN TO FIX. THEY DID NOT FIX IT!SAVE YOURSELF THE HASSLE AND GO ELSEWHERE, TO ANY OTHER SERVICE CENTER.I will report this establishment to the BBB.
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February 2024 by alex perdomo
Service was amazing and fast. Technician explained all issues very well. And the best thing his speak Spanish
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January 2024 by Ritesh Poddar
I had thought this service center was great at first and when I got hit with the dreaded alternator issue, I had the towing service tow the car to this service despite an option to go to another center, paying more for the extra mileage. But they have not even looked at the car as yet and no eta as to when they will look at it. The "advisor" has no advise to give and no loaner car as well. I will have to now get a rental for an issue that seems to happen to many Audi (luxury?? SMH) vehicles and is supposedly under warranty. Done with this center and Audi!
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January 2024 by N L
Just go elsewhere if you care about your car.
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January 2024 by Jacqueline Reiser
everytime i go to audi meadowlands i always have a great experience. if you need anything from parts mickey is amazing! and courtney in the service department is always so helpful!
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January 2024 by Chris Terelle
Folks here always take care of me
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January 2024 by Bryan Loughlin
Everyone was extremely helpful
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November 2023 by jason zhang
The service department is sucks! I left my car there about 2 month. They call me 2 days ago said they have the parts ready and I can pick it up today. Then I made several call today trying to find out pick up time. The first front desk said, she will leave a message to my advisor "Vincent" or whatever name, he was with customer at this moment. wait about 2 hours, no call back. So I made a call again, the second front desk lady said she will leave a message on teams to Vincent, he will call me back. Another hour gone, no call back. The third front desk lady told me Vincent is off today. so what is the hell this service department? do you know what you are doing?
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November 2023 by Caroline Altenbernd
Recently, my vehicle developed issues with the transmission control module, a matter of significant concern given that the car is only a year old and has clocked a mere 20,000 miles. When I approached the service department at the original dealership (Audi Meadowlands in New Jersey), not only was I disappointed with the problems my car encountered but also with the service I received. The service department at the initial dealership insisted on charging me for a diagnosis, which, in my opinion, should not be the case for a car under warranty. Furthermore, their lack of courtesy and professionalism added to my frustration. Went elsewhere and got a diagnosis that will be under warranty, as it should. And I was greeted much better.
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November 2023 by Jose vasquez
Took my vehicle here and they kept it for almost two months. Did a very poor job on keeping me up to date on what was going on with my vehicle and when I finally got a hold of someone they told me the car had been done for about two weeks. Sales department is great but take your Audi for service somewhere else.
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September 2023 by Dmytro Zeleniuk
I recently purchased my Audi Q8 from this dealership, and I must say I had an outstanding experience. Sal, my sales representative, went above and beyond to ensure that I found the perfect car that suited my needs. His knowledge of Audi vehicles and his willingness to answer all of my questions made the buying process incredibly smooth. Sal's professionalism and friendly demeanor made me feel valued as a customer, and I couldn't be happier with my new Audi. I highly recommend this dealership, and I'm grateful for Sal's exceptional service.
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September 2023 by Amelia and Harry
I had an extremely frustrating experience dealing with the salesperson, Sal.I went in today looking for a specific Audi Q5 that I had seen online. I had emailed earlier in the day (around 10am), confirming availability of the vehicle, and made an appointment to see it at 2pm.Upon arriving:- Sal lied to me about the Carfax estimated value of my trade-in. Upon putting my VIN into Carfax, the system immediately yields trade-in values over 30% higher than what he quoted as being the 'true Carfax value'.- Sal told me that it was 'illegal to make money on documentation fees', while quoting $795 as a documentation fee (NYS documentation fees are $175).- Sal told me that the car had 2.5 years of warranty remaining. Carfax said it had 17 months left. Upon flagging this with Sal, he pretended he had been saying 17 months all along.- After handing over my license to test drive the vehicle, Sal went out the back, only to discover that the car had already been sold. No problem - this can happen (although I would have appreciated a call, given I drove nearly 45 minutes to get to the dealership). He returned, and while initially apologetic, started to lecture me about how this is the reason he always tells customers to leave a deposit (on a car they haven't seen yet?).- Sal, and his Sales Manager (I don't remember his name) then started to have a loud conversation in front of me, clearly designed for me to listen to. They made many comments to each other about how I should be considering other (significantly more expensive) vehicles, and tossed around differences in monthly price. I suppose this was supposed to be a sale tactic to 'subtly' let me know how 'small' the difference in monthly price - over 72 months - would be, to see if I would bite, but frankly it was slightly embarrassing to watch, and came off as obvious and offensive.I will be taking our business elsewhere; the interaction with Audi Meadowlands was dishonest, condescending, and at times confusingly aggressive.If the tired state of the showroom is anything to go off - a dark, almost windowless room, full of chairs with stuffing falling out of them - perhaps Audi Meadowlands might benefit financially from treating customers with slightly more respect.
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September 2023 by Kevin beinhacker
Service manager lies, advisor showed zero interest in helping me until the job was already complete. Poor communication, i had to keep calling to find out when my car was ready because nobody communicated with me and it was never ready when they told me it would be. It really wouldn't have taken much to satisfy me as a customer but they weren't very interested in my business.Service: General repairs & maintenance
