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February 2024 by Ludwik Mazurek
Hi! Could I have Your email address?
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February 2024 by Rodrigo Hammett
We love this hotel close to everything clean pool gym everything you need is thereRooms: Nice and clean
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December 2023 by Dawn Jones
I had a deeply disappointing experience at Best Western Premiere NYC Gateway. When I made a reservation, I was assured by a Best Western agent that there were no additional charges besides room and taxes. However, upon arrival, the front desk informed me of an extra hold on my card, leading to a confusing and frustrating exchange.The young and inexperienced front desk agent, who appeared to be the sole staff on duty, promised to call his manager to resolve the issue. However, my entire reservation was abruptly canceled without warning. Despite my attempts to communicate with the manager, she refused to assist and displayed a troubling lack of professionalism and customer service.What was particularly distressing was the manager’s response when I asked her to fix the situation. She stated that she was not working and, in a dismissive manner, told me that if I had a problem with it, I could call corporate. This level of indifference and refusal to address the situation only added to the frustration and left me with the distinct impression of potential racial bias.This experience not only left me stranded without a room but also prompted me to find alternative accommodation 10 miles away. I feel compelled to share my experience as a cautionary tale, especially for those of white ethnicity who may be considering this location. A hotel should embrace diversity and treat all guests with respect and professionalism.
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October 2023 by Irene Hernandez
rooms were clean. staff was nice + friendly + helpful. hotel conveniently close to bus stop + 5-10 min walk - NJ Transit + several routes into NYC/Times Square about 10-15 min bus ride. hotel offered breakfast - made to order for reasonable price. gateway lounge - open thursday to sunday + offers happy hour + food menu on level 5. starbucks also nearby - walking distance.Noteworthy details: great alternative option near NYC - quick bus ride to Times Square
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October 2023 by Etienne LeSage
Hotel staff was enthusiast and kind. Good service, clean, well situated and cheap daily shuttle to NYC Times Square. However, made to order breakfast is awful and way under par for the upper scale Best Western Premier brand. We tried it once and ordered breakfast to be delivered through Grub Hub on subsequent days.
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October 2023 by T Y
Good place to stay for visiting New York City. The hotel is located just across from the city and it’s a very short distance away. The parking lot is very spacious and I would recommend leaving your car here and taking public transit to NYC. It’s a lot cheaper than parking there or taking Lyft/Uber. There is a shuttle service located nearby at the Super 8 Motel advertised by the hotel that takes you to the Port Authority Bus Terminal, but it doesn’t have set times and is a bit shady as it only accepts cash. It also doesn’t have a bus station in the terminal, and they will just drop you by the road. I would recommend walking a bit further to the public bus station about 10 minutes from the hotel.Hotel room was clean and tidy upon check-in. The room’s interior is up to date and the hotel itself is quite peaceful. The rating is 4 stars and not 5 because the room is only cleaned every third day and we only stayed for 2 nights. This is fine by itself and I would still recommend staying here, but I cannot give 5 stars.
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September 2023 by Jason Anderson
They don't offer free Breakfast for what u pay for a room u should get Breakfast included. I can see if the would even offer a all u can eat price oh no nothing. The prices r high would be better off going to a has station or restaurant to
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September 2023 by Mel Mota
Stayed here a few times since 2020 and every time has gotten better and better. Front desk agents are always helpful. I asked their name, Harshiv and Jaime. Very knowledgeable about the area and so polite. The beds are always comfy, the breakfast area isn't my thing but I do see it packed alot. Parking is very convenient as they have their own garage. Nyc is minutes away, the bar is a nice touch, pool is fun. Noise level is nice as well, not loud at all. Definitely recommend to stay here, way cheaper than nyc
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August 2023 by nim nim
This is an ideal hotel for stay in the NYC area. It's much cheaper than Manhattan hotels. The hotel room was clean and comfortable. Pillows a bit too soft, but I always bring my own pillow. The only complaint about the room would be that the shower water pressure was a bit low. There was plenty of hot water, but it just felt like the water was dribbling out of the shower head. The breakfast is not included, however the prices for hot breakfast items were quite reasonable.Indoor Parking is included, and with "in and out" privileges. The parking garage feels quite safe as there is a locked gated entrance.Getting to and from NYC by bus is only a 10 min walk to the bus stop, and a 15 minute bus ride for $3.50 that brings you into Time Square, really convenient. It definitely beats paying over $40.00 to park in Manhattan, and much cheaper than an Uber. I will definitely stay here again for my next visit to NYCWalkability: Short walk to bus stop for ride to NYC
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August 2023 by Annie Newyorker
Place was nice and clean. When we got to room phone and TV didn't work. It took almost an hour for somebody to come fix the TV. Didn't bother with phone. Check in and check out was pleasant. Everyone was nice and friendly. The bed was comfy. The neighborhood was a bit sketchy but it was close to Manhattan. My
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July 2023 by Ken Freedman
The hotel was extremely disappointing due to 3 issues encountered this past weekend. Upon entering our room I discovered it had not been cleaned up. There were no sheets on the bed and there were items left from the prior guests which indicated the maid service had failed to prepare the room for the next arrival.The front desk was notified and they immediately provided another room. A very pleasant woman met me on the 9th floor however her room key would not open the door to the room. She contacted maintenance who dismantled the door locking mechanism, reprogrammed the key card and I was able to enter the new room.After nearly a half hour I pulled the bed spread off only to be horrified when I saw patches of dried blood on the sheets. I called the front desk and they came up to inspect this issue. The sheets were changed.Obviously this issue along with the other 2 makes it rather difficult for me to leave a positive review for the hotel. I would add that the employees were respectful and on top of the situation each time however when I requested some form of compensation for these issues I was issued 2 free drink coupons for a bar which I was unable to use. This was not nearly the level of compensation I was expecting.In conclusion this was not a hotel I would recommend.Noteworthy details: If you are traveling to anything in the local area of the hotel I recommend using a ride service since the roads and parking in this section of NJ can be rather difficult to navigate.
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July 2023 by Yunus SIMSEK
Despite the high ratings, I found my stay at this hotel disappointing. The cleanliness was subpar as the TV remote was sticky, there were traces of food left behind, and the phone wasn't functional. I also noticed lighters on the floor and a strong unpleasant smell coming from the AC, which had dirty filters. It's hard to comprehend how this place received five-star ratings from others. The only positive aspect of this hotel is its convenient location, but unfortunately, that doesn't compensate for the shortcomings in other areas.
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July 2023 by Anna Cristofaro
Clean, well appointed rooms at a reasonable price. Nice parking garage with easy access to hotel. Garage is secured at night. Good location for accessing public transportation to NYC.
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July 2023 by Christopher P.
Zero stars - Rooms were never cleaned the next day. Towels and toilet paper weren’t replenished. The pool was dirty too. The front desk guy, Jeremy was very rude. Also, they charged a bogus violation fee for having guests over. A phone call made to hotel to discuss the charge was a terrible experience. The desk staff was disrespectful . Eventually, Angelique Cruz, the general manager hung up the phone and continued to hang up each time I called. I would NEVER recommend this place.
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June 2023 by Sergey Kukov
Overall everything was just fine for my family’s 2-night stay. Unfortunately, breakfast is not included, the room was right next to elevators so we could here the chimes all the time, and apparently there’s no room make up / towel change for 2-night stay.Otherwise, it was very smooth experience: quick and professional checkin/checkout, helpful staff, good pool, secure indoor parking. Overall new / well maintained hotel with quick access to New Your City.
