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April 2024 by Jerry Book
⚠️ ⚠️ WARNING: DONT GO THE MACHINES NEVER WORK AND STAFF IS RUDE ⚠️⚠️The workers are rude especially the owner/ manager w the square head. the machines rarely work and never get fixed. Once i was on a treadmill and it almost threw me off from stoping and starting randomly. Keep in mind it went from .5 to 6.5 in seconds so i couldve gotten seriously hurt. This establishment is extremely unprofessional and not to mention disgusting. Please do youself a favor and just go to planet fitness ?♀️
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April 2024 by Nikki Bello
If you want to feel like you’re in a jail prison yard, then this is a perfect place for you. There is a high school across the street filled with teenagers that hog the machines the whole time while they are on their phones this is the worst gym I’ve ever been to. I also emailed and called the manager several times to cancel my membership and I never got a respond or a call back.
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April 2024 by Carly Luk
The biggest benefit of this location is that they do have some extra equipment that others don't have, like tires, ropes, TRX, punching bags, etc. I have taken a few classes as well and they can be hit or miss depending on the instructor. Unfortunately, most of their classes are between normal business hours of Monday-Friday 9-5, so there's not much variety for those who work those hours but want to mix up their fitness routine. The biggest downside of this location is that it seems nobody ever puts back their weights- weights are always scattered all over the gym, even upstairs in the stretching area or all the way inside the class room. I've only seen staff put weights back once. Of course the guests should be the ones putting their weights back, but if it's not happening, it would be great if staff did rounds more often to make the equipment available to others. I also recommend bringing your own towel to put down on the benches/machines because other guests do NOT wipe down any equipment and it can get grimy here. Someone actually told me that I was the first person they ever saw use the spray. As for getting here, it's pretty accessible; parking spots are always available in the lot, there's a bike rack outside, and several bus lines in the area.
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November 2023 by Catherine Lischer
I'm a member of Crunch in another state and was happy that there was one close to where I was staying in North Bergen. Wow was I surprised. This location is lacking in so many areas. I couldn't find any of the weights that I needed to use for my workout. Also, the pully machine clip was broken not to mention the overall look of the place. I walked in and was shocked at how disappointed I was and dirty the location is. I wish it was better and I will definitely not be going there again while I'm in North Bergen and will discourage anyone to attend.
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November 2023 by Guy Vogel
I would like to extend myself to an employee at Crunch Fitness in No. Bergen, N.J, 'Roxanne' who was very professional in understanding my situation as a Crunch Fitness member - at another location. I will soon be re-locating to the area and had requested to use the No. Bergen facility during my stay while recently searching for a property. I approached Roxanne and explained my situation. Without hesitation she was right there to assist me with my request. I found Roxanne to be very free and caring with her ability to communicate. She made me feel comfortable, accepted and at ease. She will be an asset to the Crunch Fitness family. Will be back to the No. Bergen area soon!Guy Vogel
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November 2023 by Jona P.
Bathrooms and showers always dirty and finally only 1 toilet for lots of people . good thing there's a huge parking lot
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November 2023 by Daniel Ponton
They should really up the maintenance of this gym, especially considering that Planet Fitness is opening up a new facility nearby. I go to this Crunch fitness, and I like Crunch fitness, but relative to other facilities I've been to, the North Bergen Crunch Fitness is seriously lacking in maintenance. For starters there are weights lying around everywhere, weightlifting bars missing or misplaced, mats lying around, and the weight racks are usually devoid of weights. Then there's the equipment, 10-20% of which is always broken, from treadmills to cable machines to benches (which is a huge liability). I used to go to Crunch in Dearborn, MI, and that place was run very well: someone was doing rounds frequently and consistently, making sure things were clean and in order; there was a clear sign of where to put things and encouragement to do so; and there was also staff there to clean the gym or encourage patrons to do so. If I were the management of the North Bergen Crunch Fitness, I would really focus on maintaining the place, especially now, because Planet Fitness is opening a new branch a mile away, and that will certainly draw lots of patrons away unless North Bergen Crunch Fitness can demonstrate cleaner, better service.
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October 2023 by Sarita Alvarado
After a setback comes a great comeback! Crunch Fitness, North Bergen has brought that hunger back in me! My goals of getting stronger both physically and mentally are being met. Thank you Will for matching me up with Laura, my personal trainer! She is an amazing person with so much knowledge! The staff and group exercise instructors are awesome.
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September 2023 by Alyssa L.
Do not sign up for a membership here. Like even if it temporary or for a short period of time. It is impossible to cancel. Do not believe what anyone says about canceling via email because you cannot. Even if you move out of state where they do not have a branch the fees will continue pile up and they do not try to help you at all. Very cold customer service in branch as well as over the phone. Save yourself the time.
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September 2023 by Jason A.
Downstairs TVs have not worked for several months. Water fountain downstairs is frequently out of service. Numerous pieces of equipment broken or out of service. AC leaks all along the back of the main gym. This place has slowly gone downhill with no one seeming to care or address.
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September 2023 by Nish P
They will take you money and provide no good working equipment and not even clean the facility for sanitized environment! They will make you pay for the next month of membership even if you will not be using the gym and chages you for cancellation! Be ware rippff gym ripoff facility and ripoff staff! No quality customer service and rude staff makes for a disaster and disappointing experience! Better with spending money at quality gym!
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September 2023 by Eric Jeffries
This place is dirty. The locker rooms are dirty. Majority of the locks are broken. It’s not very nice walking in on someone trying to open your locker. Stay away. The best part I called to cancel this membership and they force you to agree to pay for the annual membership fee and an additional month. This is not American. This is not Right. Furthermore customer service is somewhere over seas not even in America. My advice is to stay away. The place is not safe and it’s a scam - they have thugs on the other end of the customer service lines “ recorded” by the way and if you do not agree to be recorded they terminate the call. This is a violation of American Rights. A violation. Of my rights. Stay away from this place !I wrote this review 1 month ago and no one responded - or reached out. The “ we will take care of it” is a cover to make us believe that they will.They continue to charge my account. I do not want any association with this disgusting establishment. And “ Christian “ whoever you are - you nor anyone from your team reached out. And stop forcing me to pay for this garbage when I already canceled ?
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September 2023 by Joe Kratochvil
The place is usually packed. The water is no good from the fountain. They always use the auxiliary rooms for classes.William the training manger is the glowing spot of this gym. That’s why I rate a 4 and not a 2. William is the man. Nice, accommodating, accomplished.
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August 2023 by WhoisFrancisco
I get the concept of you get what you pay for…. But this gym just beats it! I pay 10$ for planet in Hoboken and you can literally see the difference when it comes to maintenance, the cleanliness, and the way it’s just ran. This gym is DISGUSTING, UNORGANIZED, and just an overall HORRIBLE gym membership experience. Invest in something better. Most of the machines are always broken, or look like the picture below. Thinking about free weights? Good luck finding one. They’re never re-racked! The other reviews must be bribed or bought because I don’t know how anyone with standards can like this Crunch location.
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August 2023 by Jonathan Castroman
Love this gym vibe and atmosphere! Amazing personal trainer getting me back on track