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March 2024 by Chris Franchey
I own a car business and a body shop . Most of the people working in this establishment are rude and uninformed. This is a tow truck facility. They are the contract tow company for a stretch of the Turnpike.Take your car out ASAP to a reputable repair shop !! They should change the name to one star auto body to match the reviews. Sign makes reference to the fact that they have been in business since 1978. Times have changed. Control and direct your employees.Customer service matters…
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March 2024 by Gia Fenton
After my car broke down on the NJ turnpike I was set up with John’s Main Auto Body to come tow me. The tow guy who came and got me was very kind and helpful. The women at the front desk were also lovely in helping me get where I needed to go which was still 2 hours away. They ended up keeping my car on a Friday night, did an excellent and speedy job with the repairs despite it being the weekend and needing to wait to get parts, and I got it back Monday afternoon. They were very communicative and helpful!!
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February 2024 by Matthew Greninger
Run like the mob
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February 2024 by Beth K.
The gentleman who towed the car was very nice. But after the car was already on the lift we were told the charge was $400 to tow the car from the Vince Lombardi Service Center to Mavis Tire in Ridgefield, 2.6 miles, a 4 minute drive.
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January 2024 by Caydin Sibley
service was very low quality. they were rude and demanding. just a bunch of ugly spirited people.
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January 2024 by Aliyana Rivera
This was the worst customer service experience I’ve ever had in my life. Was there for hours after I paid almost 450 dollars and they even lost a ladies key to her car who was next to me. Who had also been there for hours
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January 2024 by Mark C.
They Stole My Motorcycle. I he a letter in the mail this tow yard has my Bike. Letter arrived in Oct 2023, says the towed it in June 2023 and I have to pay for towing and storage or they will auction my Bike. Bike was originally reported stollen in Jan 2023. John Main wanted 3400 to give me my stollen property. They said the police dept called them to tow it and the police dept was responsible for not notifying me. And I have to pay the storage. Now Dec 2023 I get another letter saying they are going to sell my bike if I dont pay now the storage is $7000.
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December 2023 by Jorge Vargas
Total joke of a business.
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December 2023 by Catherine Gonzales
A one star is too much for this company.
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November 2023 by C W.
North Bergen towed my two cars out of park for a charity parade. Staff here was rude. Tried to charge me the SUV tow rate for a passenger car, charged winching rates when there were no cars in the park but mine, and then one car died in their possession and wanted $51 to jump it. Then the property that they put the car on, the man there told me to hurry up and leave once I did get it jumped by AAA. I blame the mayor, Mayor Sacco, for contracting such a place to move cars with horrible reviews to tow cars for a charity function. The North Bergen police also should be paying attention to this place and not have them on their list of trusted places. Shady operation. The park is not even their jurisdiction. The whole thing cost me over $1K. I hope they fail eventually.
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November 2023 by Ehud
Lawsuit! Never give this company your money, never use them, never come close. They will break your vehicle, they will over charge you, they will not provide ANY customer service, they shouldn’t have license to work. They towed my brand new 2022 motorcycle last week, dropped it, broke it, pieces literally fell off, they refused to fix it or even release it when my insurance company arrived (probably because they knew how much damage they caused to a $15,000 motorcycle!!!) and now I just heard from my insurance company that the motorcycle got stuck a severe damage that it’s a Total Loss! You heard that right! Now we have to sue them and who has time for that ? just please, stay away, warn everyone you know from coming close to this company. They don’t deserve your business, they cannot be trusted, they are so rude and their business should be shut down by authorities. (I had to call the cops TWICE when going there). Again please share the word about this horrible place!!!
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November 2023 by Dudi Doron
Read the reviews!!!Everything they wrote here is accurate. If we could give negative stars we will.This company, their services and the people working there including the managers and the girls at the office are all the worst people you’ll ever come across.They will take advantage of you, steal your money, manipulate you, use your towed vehicle as hostage to stick your energies and money.Please, do yourself a favor, stay away from these horrible people and the service they offer.It’ll take you a few more minutes to find a different tow company but it’ll save you hours of frustration, lies, manipulations and stealing much more money then you thought about paying.If you do decide to use this company, you’ll be back here soon writing a one star review as well :( I wish you’ll be smart and stay away from them and make sure you let everyone you know to stay away from them.
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November 2023 by Hanna Kim
I wonder why this company has rated only 1.3 stars. I wish I can rate -. The owner needs to rehire the auto body shop manager immediately.
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October 2023 by Ehud S.
The worst experience of my life. My motorcycle was towed by this company and they completely broke it, treated it like junk, didn't take responsibility, cost me thousands to repair it and I'm now filing a lawsuit against them. Leah, Melanie and the other girls in the office are the rudest people you'll ever come across, they will yell at you, treat you horribly, not let you talk, and lie to you that the owner is on vacation and will be back in 2 weeks after the other girl lies that he is out towing "heavies". Liars, thieves, took double the amount they were supposed to take for towing - please do yourself a favor and stay away. Here's a picture of how my 12,000 dollar brand new motorcycle is dumped with hundreds of motorcycles :( such a horrible company. Horrible. STAY AWAY!!!!!
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June 2023 by Ely Ara
I recently had the unfortunate experience of having my SUV break down on the NJ Turnpike, and I had to rely on John's Main Auto Body for towing services. Let me start by saying that this was not a pleasant experience at all.First and foremost, the cost of towing my SUV from the Turnpike was a minimum of $160, which is quite steep considering the circumstances. What made matters worse was the fact that they didn't allow me to choose a location for towing. They claimed it was a contract and insisted on towing me to their own facility. This was frustrating because if your car breaks down on the Turnpike, it's likely that you need immediate repairs. Opting to tow it to your preferred mechanic would mean paying for towing twice, which is completely unfair.If you decide to leave your car at John's Main Auto Body facility, be aware that there are additional storage fees involved. It feels like they're trying to squeeze every last penny out of you. Furthermore, before they even start any mechanical work, they insist on running a diagnostic, which costs a hefty $145 per hour. This just adds insult to injury.Aside from all the financial inconveniences, the staff at John's Main Auto Body were incredibly rude and unprofessional. It was evident that they had no training on how to speak to customers, whether in person or over the phone. The receptionist I spoke to was rude, interrupting, and spoke over me. In fact, she had the audacity to hang up on me when she realized I wasn't accepting her half-hearted answers. Such behavior is completely unacceptable.I couldn't help but question why the NJ Turnpike would have a contract with such a place. It seems that many people have had similar experiences, as I discovered when I read the reviews. It's mind-boggling that they continue to send business to this establishment despite the numerous complaints. In fact, I was so disappointed with their service that I went as far as contacting a supervisor sergeant at the NJ Turnpike Newark (exit 16E) to file a complaint about John's Main Auto Body.In the end, I had to rely on my trusted towing and repair provider, who has received rave reviews, to tow my car back to my hometown. Unfortunately, even he encountered communication issues with the receptionists at John's Main Auto Body. They actually screamed at him in person and I was on his speaker on the phone, and I could hear the entire unpleasant exchange. It's disheartening to see such a disgusting organization operating in this manner.To sum it up, I strongly advise against using John's Main Auto Body for towing services. The high cost, lack of flexibility in choosing a location, additional fees, unprofessional staff, and overall unpleasant experience make this company one to avoid. Explore other options and save yourself the frustration and disappointment that comes with dealing with this establishment.
