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September 2023 by irem köprek
It's constantly a long queue. Despite having an appointment every time I go, I wait at least 30-40 minutes. I thought it might have been a coincidence on my first two visits, but on my third visit, I still had to wait 35 minutes despite having an appointment. The owner keeps you waiting to avoid losing customers! It's a terrible experience. I go there only because I like the nail artist who works there, but I don't plan to go there anymore in the future.Services: Foot massages
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August 2023 by Laura DeFreitas
TERRIBLE Experience - Avoid Nail Works at All Costs!I had the unfortunate experience of visiting Nails Works for a regular pedicure and a UV acrylic set for my hands, and it was an absolute disaster from start to finish. My disappointment knows no bounds as my manicure and pedicure barely made it through two weeks before it started lifting near the cuticles, revealing the shoddy workmanship.To make matters worse, the salon was bustling with a crowd of impatient customers waiting for their turn, which in-turn made my appointment 3 hours long. When I finally managed to get my nails done, they rushed through the nail prep process, demonstrating a complete disregard for quality. The technician’s (Grace - I believe) reckless use of an electric drill left deep, unsightly dents on all my nails, a painful reminder of their incompetence.As if that wasn’t enough, the UV gel application was nothing short of excruciating. My fingers were stinging and hurting, and all the response I received was a dismissive “that’s normal.” I was instructed to continue placing my nails under the UV lamp, enduring the discomfort as if it was part of the package.I am beyond frustrated and utterly dissatisfied with the abysmal service provided by Nail Works. Their lack of attention to detail, rushed procedures, and disregard for customer comfort have left my nails in a state of disrepair, which will take months to fix and get better. I will never subject myself to such a traumatic experience again and strongly advise anyone considering this salon to steer clear. My nails deserve better, and so do you.
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May 2023 by Perla Grana
Got my nails done today with Grace & she was great! I appreciated that she took her time despite being busy. She has an eye for detail and goes out of her way to make sure you’re happy. 10/10 recommend this spot!
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November 2022 by Omima Ali
It’s so sad that I’m writing this review because I’ve been coming to this place for a long time and genuinely loved coming here. But the couple problems that have been happening urges me to alarm you to just go put your hard earned money somewhere else deserving.The costumer care is no longer in their dictionary. The lady who did my nails (she’s probably the 2nd in line to the owner bc she’s constantly on the phone - even while doing your nail) completely RUSHED doing my gel manicure. She‘s constantly looking at who’s coming in, coming out, speaking to other technicians, and that made her mess up my nails. If her job is purely administrative then have her do JUST that.There were bubbles coming out of my gel manicure because she didn’t allow them enough time to set. So I told her politely that her job was rushed, and there were so many errors. You’d think for a loyal costumer a sorry would be the least she can do. An acknowledgement goes a long way, yet she literally walks up, refused to talk me as I was talking to her, started walking around ignoring me while all the other technicians are looking around feeling like they can’t say anything to reconcile the situation because she’s their boss. Even the costumers were shocked.I bring my sister here, my sister & mother- in law, a couple of my friends too. That’s how much I know this place inside out. And there has been a couple mishaps to me and to other costumers in the past but we chalk it up to “supporting local business”, but a business should not take their client’s loyalty for granted. Above all, at least treat your costumer with respect.It’s actually very disheartening that this has happened at a place I really liked, but maybe it was meant to happen so I can really get a wake up call and see the decline in the service. It’s time to find somewhere else, along with all the other costumers I’ve brought to them too.
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November 2022 by C R.
As I was getting my pedicure, the attendant cut the sides of my left big toe resulting in drawing blood. I was bleeding! I told her to just stop the manicure since I didn't want to risk any infection. The owner/cashier stated that she would give me a $5 discount since I didn't get paint on my nails. But otherwise would charge me because the pedicurist had already done work. She also stated that it's ok if I got an infection because all I'd have to do is come back since the salon has insurance! Crazy! The instruments were not sanitized and placed in pouches between customers. Clippers, files, etc. appeared to be used without ensuring sanitation practices to reduce transmission of bacteria between guests. I submitted a complaint to the health department, consumer affairs, and cosmetology board. If she had just apologized and not charged me for the pedicure that I didn't get, I wouldn't have taken such drastic measures. But for the greed of $20 there's gonna be a whole investigation.
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October 2022 by Sulabha Verenkar
Been here a few times and they always do a good job. Me and my daughters have become regulars here now. They take us immediately . Have several workers and are open all days. Very convenientServices: Gel manicures
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October 2022 by Andrea Zuluaga
I had to prompt the woman who did my nails to clean my cuticles and also had to ask them to cut my nails (hands and feet) because they were going to leave them uneven. When I got my hands done to follow the pedicure she cut my skin 2x and made me bleed. She also did a poor job of keeping a nice French line. About 2 hours after my gel manicure my nail fell off. It looked as though it was a press on when it was gel polish. I had 2 great experiences prior to this experience but now I will not be going back.Services: Gel manicures
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October 2022 by Savannah P.
they were nice, did great job on my brows and nails i will say it took 2 hours tho so make sure you set aside enough time
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October 2022 by Samantha B.
Be prepared to sit and wait.... Let me start off with the pros: -They will not turn away a single client; walk- ins are welcomed -The owner is friendly refers to you by your name; can't say the same for the rest of her staff. - The prices are reasonable -Parking is not an issue (although you will need to pay for street parking) -The nail techs are open to feedback Cons: - pedicure leaves much to be desired -pedicure was rushed and filed toe nails down too low - acrylic nails: they use dip powder not acrylic -overall work was sloppy; remember you get what you pay for -expect a long wait even if you have an appointment expect to sit there for hours; the owner does her best to move the process along. -poor lighting in shop hard to see quality of work until after you leave and go into natural sunlight -unsanitary: instead of nail clippers, cuticle cutters coming out of a plastic pouch for each client; they just grab one from a nearby bin and use on every client Best of luck!
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September 2022 by Jessica Berrocal
My gel nail polished peeled within 4 days of having my nails done. It was my first time going there. I came back to get then fixed and the ladies was telling me I have to come back when the owner is back. I told them to fix them, I'll pay. They said they aren't allowed to do anything.
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August 2022 by Seda Sayanlar
Local nail salon. Owner is very friendly...good staff wait time is just a few minutes and they do good work. I went with my daughter on a Friday but they were ready we had made appointments. I waited only 5 minutes.
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August 2022 by Yenny Reyes P
Great as always!! The best service
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August 2022 by Rosemarie Sciacca
Have gone to several places before was a regular at Elite Nails in North Bergen. Finally found a place where people do UV GEL Right. Eric my tech was a doll.Service: Gel manicures
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August 2022 by Mandy M.
I have a like/hate relationship with this salon. If you want modern/cool/extra sassy nails - they don't know how to do it. They struggle with any design I bring in. If I'm going here I make sure I getting a simple design. Become friendly with the ladies, make yourself known in a nice way & maybeeeee you won't have to wait long lol I like this place because it's consistent. I know the experience I'm going to get & the women are very nice.
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July 2022 by Angela Sirianni
Rosy is the best! Some time there are scheduling conflicts due to high service demand.