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January 2025 by Abbi Heyl
When I arrived at the store, there were 2 other people ahead of me and only 2 agents assisting customers No one acknowledged my presence, and I stood and waited for an HOUR until finally being acknowledged/assisted. One person left after waiting for about 20 minutes. The transaction took less than 5 min for the amount of time I spent being ignored and waiting. Had someone at least said "Hey, someone will be with you." that may have made some difference. I'm only giving 1 star because I finally accomplished the task that I came to the store for.
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October 2024 by Shakiyl Wilson
Terrible customer service, was told I had to call to report my phone stolen in transit, called and then they told me to go to the store..went to a different store and they handled what this store told me they could not do in person.
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June 2024 by Liza
If i could give them 0 stars i would. Rude employees, Useless. Will be switching carriers just by the experience i had here.
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May 2024 by sergio ramirez
waiting time was reasonable, and the customer service was very polite and very efficient.
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April 2024 by Aida Veras
Einsteein did a great job in assisting us. Very welcoming, attentive, and hospitable. He answered all of our questions, was very patient, knowledgeable and helpful. Exceptional service and would recommend him!
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March 2024 by Jose Maradiaga
Great customer service very excellent Maria was really patience guiding me through my issues and everything went fine ,waiting time less than 5 minutes
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March 2024 by Carlos Ramirez NJ News
This location makes it impossible to pay a bill even if it’s prepaid. The attitude with these sales reps is not it. Their goal is to sell you more without giving you proper customer service.
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March 2024 by Finatic Panda
Would much rather watch soccer then help with trading in a phone
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January 2024 by Kiran Bhat
Please avoid this store if possible. I went to the store to pick up 3 devices from an online order for an upgrade. As soon as i left the store all 3 of my current phones were deactivated. I called the store back and the store manager Tito told me that it was my fault as i was supposed to tell them not to activate the phone. He also told me that he could not do anything even. if I came back to the store. He asked me to call ATT to fix the issue. The problem is that Att needs an active line to text a pin. Since i didn’t have an active line it took multiple levels of escalations within ATT to enable my phone after about 2 hours. Be vary of the store manager Tito as he will not provide any assistance in case of issues. Avoid this store if possible.
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January 2024 by Pascual martinez
Firstly syed shah was the rep that helped me he was swift, kind, and extremely helpful.He helped me open a new line in almost record time which was great.The atmosphere in this store was also awesome, As soon as you come in you are offered coffee and or hot chocolate while you're waiting
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December 2023 by Chito Samaniego
Manager Tito does not provide customer support. He will just direct you to 611 and make it someone else’s problem. Also, he said his name is Tito but his name on the badge is Hector.
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November 2023 by Alex Sidie Karimu
Awesome
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October 2023 by MG P (Grazia P)
Tim was very helpful and had a lot of pacience!! Thank you for answering all our questions and move all our contact etc. to our new phone.
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October 2023 by Rene Monica
Once again SYDNEY has helped us with our phones and I would highly recommend going to see her with all your questions and concerns , new phones and more. She's amazing.
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August 2023 by judy rodriguez
The service was excellent Tito Aldo and Syed was so helpful with are phones and watch purchases. Aldo explained everything to my fiancé and very thorough wasn't rushing took his time and very personable. I am happy customer excellent experience! Very professional staff!!
