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April 2023 by Sitij
Staff is very friendly but bank system is sucks it is very very slow it take them over one hour to close one accountThat’s not good never going to suggest anyone to open account there
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November 2022 by Broadway Diana
it was great
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October 2020 by Suzanne Nawrock
They have been very unhelpful. Just purchased a home and they are unable to find our mortage for payoff. Have been making multiple calls without any able to answer any questions.
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October 2020 by Pamela Ciesla Predale
My family has been banking with Investors for over 40+ yrs over 3 generations utilizing almost all of their services. Recently my 20 year old college student overdrafted and was charged over $400 in fees. When she explained to them that she couldn’t get into her app (locked out numerous times and spending hours on the phone to get back in) and check balance, as well as not being able to go to the branch because she is at school in another state they waived a couple of fees an
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May 2020 by Ed Pisano
I used Investors because my bank's branch was shut down. I withdrew $200. My bank charged me $2. A third party bank charged me $2. Investors charged me $3. All in all that cost me $7 to withdraw $200, during a pandemic. A spokesman for Investors told me Investors had no control over my bank. No control over the third party bank. And when I asked about the $3 Investors charged me, the amount they do control, he said they wouldn't refund me the money.
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February 2020 by Windsor Forest Townhomes
better customer service. Better yet - just plain customer service and thatll be a good start!
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January 2020 by Susan Stanco Engler
They send wire transfers based on matching routing numbers only! Did not verify any other information it was sent to wrong bank at wrong address and my newlywed daughter and her husband were out 10,000.00. They excepted no responsibility and could have cared less. Sent her a letter full of false events and basically said it was their own fault. Never flagged her account and scammer tried to take more money from her Investors account but luckily she withdrew the money the day before and then had the nerve to change her $35.00 for an overdraft. BEWARE make sure you know all your banking rules because some employees aren't aware of banking rules and you to could be a victim of a 10,000.09 loss. By the way they avoid your phone calls and won't get back to you sometimes for weeks and keep placing the the blame on different departments.
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November 2019 by Sherri St John
Investors Bank does not stand behind its customers. I've been a customer at the Medford branch for a long time. I had a fraudulent charge on my account back in August. My debit card information was stolen and charged $219. I filed paperwork and it took them over 14 weeks to come back and tell me they were not going to stand behind me. I have to reach out to the company that the charge was from. Protect your money and look elsewhere. If they do this to a longtime customer, they'll do it to you too!
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November 2019 by Anna Schneider
great customer service always
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October 2019 by Michael Verrone
Always friendly and helpful. Love their service.
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January 2019 by sonam patel
Excellent place for baking. Family environment
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October 2016 by Raja Sankurathri
I reached 15min to bank closing time on a Friday and the staff was proficient with lots of patience and care opened by New bank account. Very knowledgeable people and very co-operative. It feels like your own personal bank...
