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June 2025 by I said what I said
Last night, I stopped by LOFT about 15 -20 minutes before closing to quickly browse for an outfit. When I walked in, the employee on duty saw me but did not greet or acknowledge me. A few minutes later, a group of Spanish women and their children entered, and the same employee became noticeably more engaged she warmly greeted them, helped them find outfits, and assisted them in getting a fitting room. Meanwhile, I stood nearby with an armful of clothes and was completely ignored.
This isn’t the first time I’ve experienced this kind of treatment at this location, and I know others who have had similar encounters. Several friends and colleagues have shared that they too felt dismissed or overlooked while certain customers, often of the same background as the staff, received significantly friendlier and more attentive service.
The consistent pattern of preferential treatment and disregard toward customers of different racial or ethnic backgrounds, particularly from some of the Spanish-speaking employees, is deeply concerning. It creates a hostile and unwelcoming shopping experience.
I’m sharing this feedback because I believe every customer deserves to be treated with respect, courtesy, and fairness regardless of who they are. I hope this is taken seriously and addressed appropriately.
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March 2025 by Silvia
I used to shop at this place but I stop because customer service was very bad. I just went there the other day, thinking that it would probably has changed; and guess what? It did not. There were more than three employees and no one greet me. No one approached me to see if I needed any assistance.
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April 2024 by Lisa D Evans
On 4/13: This location had signs up for 40% off everything and the sale was suppose to be 50% off. The mgr blamed the signs on corporate. But it’s terrible to run a 2 day 50% off sale and if someone came in that is not on the email notifications, they were wrongly charged. Very deceitful! Sounds like they are drumming up sales for this location. Very bad business tactic.
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April 2024 by johanna santiago
Wanted to share that Tamara was on the sales floor, greeted me from the moment I came in. Almost immediately, asked me if I needed any help with anything & Made some suggestions based off what I was looking for. She was super attentive, but not hounding me. She started a fitting room for me and when I was trying on clothes she was bringing and exchanging clothes for me. Was very happy with her customer service.
Customer service is something that I find is lacking in a lot of retail nowadays, so I am thankful that Tamara was working when I was there shopping. Thank you, Tamara.
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November 2023 by Pamela Torres
I like their clothes
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July 2023 by Molly Hoke
Shopping here is usually a very good experience- very clean & well-organized store, helpful & nice associates, and a great selection. I shop at Loft a great deal and deserved a much better experience today. Stopped in to pick up three buy online, pick up in store orders. Took forever for the African American girl to “check them” in, and she didn’t even think to ask my name before to get them (?!). She then proceeded to do the 8 returns I had across 4 receipts, all which were on my Loft card. She didn’t seem to know that she was doing because it took a really long time for get to return things and then I realized she was doing them one at a time! I asked if she could please do all the returns on 1 transaction. vs. separately as they have done that at Loft for me many times before. She said “No, you can’t do that, this is the way I was trained.” Very Miss Know It All and didn’t even bother to ask a colleague if it was possible. I told her that wasn’t very efficient. I think a more experienced colleague realized it was taking her a really long time to do a basic transaction and checked in. I asked her if the returns could please be done as one as I had used my Lord card for all and tue first associate got miffed and gave her colleague the handheld register in the middle of get transaction and walked away. Beyond bizarre to get so mad about something, especially when clearly was in the wrong. Then another associate came over and asked what happened and took over and had to figure out where the transactions were in the process. Low and behold, ste was able to do them all as 1 transaction. This is the 2nd associate in the last few months that didn’t know returns with a Loft card could all be done as one transaction, so this store could do a better job of training associates on this. And part of the problem with returns taking so long at Loft is how many different steps there are…. you gave to give your phone number, wait to sign, etc. Should be much easier with a receipt, like Macy’s, etc. The initial person who waited on me today won’t last very long in retail of she continues with the bad attitude and poor behavior. I’m not in a hurry to return to this store.
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July 2023 by Girish Shukla
My wife loves the loft store and this store has some very nice collection and we often shop from thos store.
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May 2023 by Barbara DeRollo
I love Loft and the Loft at the Shoppes in North Brunswick is stocked and organized every time I go! The sales associates are phenomenal! They all know their merchandise, are friendly, knowledgeable, and extremely helpful!
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March 2023 by Nilly Latif
Really High class shop
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September 2022 by Ramona Dorsey
Awesome I work there
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August 2020 by Inelis Rivas
I love the selection and style
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January 2020 by Grafite 923
Very helpful staff. Top notch customer service.
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October 2019 by Diane R.
Customer service was absolutely terrible. From the moment I walked in, I felt unwelcome and the atmosphere was terrible. The associates were judging and rude. I was shopping in the petites section and the lady passive aggressively said "you know this is the petite section right?" and then another associate tried to ask us if we were ready and was speaking as if we didn't know english, incredibly racist. We were just quiet shoppers and we stopped in to grab something quickly and the associates were incredibly rude, would never go to that loft again. Why join customer service if you don't like customers? Especially customers of all races.
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September 2019 by Maria Petters
I love the selection and style
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August 2019 by Sharon Merritt
Very helpful staff
