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October 2023 by Marcin Golonka
In April 2023I bought a lot of parts in this store and I was very pleased with the service and help in selecting parts for my car.but now end of September when I ordered parts for my new project, I am very disappointed with the service because the parts do not fit my car and with each order I ask the service to check the compatibility of the parts with the VIN #someone no longer cares about customers or is simply not willing to work
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February 2023 by Craig
Terrible customer service and they don't send you the parts that you order. When you contacting them to resolve the issue they merely tell you it's not their fault that things are listed wrong, however they still continue to take your money.
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February 2023 by Good times
Terrible customer service and they don't send you the parts that you order. When you contacting them to resolve the issue they merely tell you it's not their fault that things are listed wrong, however they still continue to take your money.
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February 2023 by William DiSanto
I got a key made there. It's one of those keys that has a groove on both sides and you need a special machine to cut it. It cost $26 to cut it. I had to go to the Dealer since I couldn't find anyone else to do that type of cut.
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February 2023 by Kevin S.
They advertise cars as MRSP on autotrader. Finally get real price of 20K to 30K markup.
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January 2023 by El Jay Bernardez
I'm very happy with the prices they offer compared to the other companies or stores the parts are genuine and original package and is my second time buying parts from here I highly recommend.
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September 2022 by Mike Littlefield
This is a great price to buy OEM accessories. Very quick shipping and good prices.
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September 2022 by Mo Haddad
lowest price ever,oem parts,fast shipping
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July 2022 by Jeffrey B.
I had amazing service that went above and beyond!!!! I highly recommend them for service that was a great value!
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May 2022 by David D.
My car broke down 200 miles from home and I was a sitting duck for them to take advantage of me but instead said they would fix my head gasket for free bc it was still covered under the warranty which was expiring in a month. Big deal, it's what they're supposed to do, right?. Ordering parts & labor would take a wk & I needed to get home so I had them charge the electric half of my Chevy Volt & I would have my dealer fix it when I got back instead. My dealer, though, says it's not the gasket but a $900 hose as they try to put a band-aid on the problem so my warranty could expire. I battled w/ 4 other dealers to honor my warranty and it was finally fixed 6 mos later. While at Malouf, I witnessed their Service Dept turn an elderly woman away bc she wasn't due for an oil change for "a while", and they fixed a guy who's car was "running rough" for free bc they said a spider had taken up residency in the air filter hose. Honest dealership. Wish they were my dealer ...
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January 2022 by Ray Rodriguez
Their online parts dept are of no help. I purchased a fog light assembly for my 2020 Silverado. Upon installation of the wire going to the UEC/Body Connecter, the C3 pin snapped. I have been trying to get the issue resolved since late Nov and no one has contacted me. Every time I called, it was stated someone will get back. I called on 12/28/21 and was told that I have to purchase a whole new fog light kit because they don't sell the wire assembly alone. I chatted via their web to file a complaint and was informed by Mel that a Manager would reach out. News Flash, no call back. So much for being a GM Loyal customer. I'm seriously thinking of trading my truck for a Tundra.
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December 2021 by Ron “Medicare Ron” Rivers
Great Service.Not Open on Saturdays
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October 2021 by Stuart T.
The absolute worst service experience ever. We bought 5 cars from them over the last 4 years and we will never go back. It's a shame because our salesperson Rich was awesome. But their service department was just awful. After putting only 9,500 miles on our new car, the front two tires went bald- down to the threads. It was clear that the car left their lot with a bad alignment. Their service manager couldn't give a crap-- he tried to blame us. Maybe our kids were driving it? Maybe we drove the car hard? They had the most ridiculous excuses to try to explain what happened. But the only rational explanation is that we drove the car off the lot with a bad alignment. Rather than replacing the tires to keep a loyal client happy, they said they'd give us two new tires if we paid for installation. Even the manager of the dealership refused to budge. We fixed the tires elsewhere and last month when we needed another car, we bought a Kia.
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October 2021 by Mark H.
I leased or purchased my last 7 cars through Malouf. Yes, you need to haggle a bit. But, you will always get the lowest price for you car. I shop around before purchasing or leasing (typically online). Last week, my wife and I leased a car from Malouf at about $30 less per month than the closest competitor. I purchased a car today (my lease just expired) and when shopping around it was clear that Malouf had the lowest price. For the same make/modal/features, Malouf was over $1,100 less than the nearest competitor (Lester Glen). This takes into account markup over MSRP and dealer rebates. The Trailblazer I purchased was being sold by Malouf at $1600 over MSRP. BUT, they offered me a dealer rebate of $1,000, so the net addition was $600. Lester Glen (identical specs) was $1800 over MSRP. All American & Quality Chevrolet (Old Bridge) were $5,000 and $3,500 over MSRP!!!! Do your research then head to Malouf.
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May 2021 by Pissed Customer W.
Took my car in to get it diagnosed, it took a week to find out what was wrong with it. Then...$2100.00 to install a fuel pump. The car is not worth that much. Declined the repair and on the day I went to get it I discovered the wire from the alarm system was hanging down from under the dash. They said that they were going to check to see if the alarm was causing the problem?? They just left the wire disconnected, but told me everything was put back together. Won't be going back there again. Not good!!