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March 2024 by iDoctor1991
I called them to get an estimate for my car repair, the owner answered me with “this is going to cost you several thousands of dollars, have a nice day” I’m not sure if that was an appropriate estimate but he sure sounded arrogant and rude
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February 2024 by Chris J.
Found 821 for paintless dent removal and could not be happier. The receptionist is great and so are the staff. We went once and have unfortunately or fortunately (How ever you look at that) been back for PDR and traditional body work time and time again. I am a Perfectionist even OCD shall we say. The work here has been the best I have seen and I have seen a lot. They have removed dents no one else can and done it at a reasonable price. Every aspect dealing with the shop has been painless. The insurance end ,the picking up of cars, the most important (The Communication) and especially the work. We have been such frequent customers we now consider Pete our friend and trust the shop with our lives and our loved ones lives. If they tell you something take it as the final say. If you want it done right go here for sound peace of mind.
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February 2024 by Michael Pastryk
My wife was involved in an accident recently, and since it was the first time in a long time since that we experienced this, we weren’t sure what to do. Normally we would just go with what our insurance told us to do, but instead listened to a friend who recommended 821 Collision. I called the establishment and spoke to the owner, Peter, who arranged tow services from the scene to his shop right away. There was extensive damage to the car, and Peter connected with me regularly updating me on the progress of the vehicle and how much longer it would be to fix. When we got it back, it looked brand spanking new and drove perfectly. The extensive undercarriage and suspension damage is completely unnoticeable and we are very satisfied with the quality work done at 821 Collision. This is not your typical body shop that just turns over damaged vehicles like an assembly line; they go over every last detail making sure it’s done right and looks perfect. I recommend this establishment highly.
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February 2024 by Rhainnon Pfeiffer
Peter the owner is literally the nicest guy you could ever meet. He was super helpful with a fender bender I was involved in and I look forward to using him from here on out as my permanent repair guy for any other incidents that may happen. 821 Collision is the ONLY place you should take your car for any auto body work!!!!
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December 2023 by Andrew S
Exceptional Body Repair ServiceI recently had the pleasure of entrusting my father in-law's vehicle to 821 Collision, and the experience was nothing short of excellent. From the moment I first called I was assisted by Danielle, who is the essential Frontline consultant of a team of highly knowledgeable and friendly owners and staff, and who embodies gold-standard perfection.Pete (the co-owner) and Danielle both made the entire process seamless, with their unsurpassable knowledge of vehicles, the car repair itself, and their invaluable knowledge of insurance company processes .The expertise of the entire team at this certified body repair shop is truly commendable. They demonstrate a profound understanding of today's highly complex vehicles, ensuring that every repair is conducted with precision and attention to detail.What sets 821 Collission apart is their commitment to using genuine parts and ensuring that the integrity, safety and performance of a vehicle are maintained.The workmanship displayed in restoring my father in law's car (with only 500 miles on the clock) to its pre-accident, brand-new condition was nothing short of astonishing.The transparency in the repair process was wholly impressive; I was kept well-informed about the progress, and any additional work required was thoroughly explained and discussed before proceeding.821 Collision were invaluable in the detail and reports they provided to the 3rd party insurance company, thus protecting the value and integrity of the vehicle fully, and especially our own financial interest. The turnaround time was nevertheless prompt, without compromising the quality of the repairs.The efficiency exhibited by the 821 team showcased their dedication to customer satisfaction. The 821 Collision facility itself was 100% clean and organized, reflecting a high standard of professionalism.The continuous emphasis on customer service is unrivaled - Danielle and Pete always went above and beyond to address any concerns we had, always making us feel valued as a customer. Their genuinely friendly demeanor and willingness to answer our questions created a positive and reassuring experience during what could have been an extremely stressful situation.In conclusion, 821 Collission exceeded my expectations in every aspect. If you value your vehicle and your safety and are in need of body repairs, look nowhere else.The combination of expertise, genuine parts, transparency, and outstanding customer service makes this shop a top choice for owners seeking top-notch repairs.As trained Chartered Engineer (PE), I wholeheartedly recommend their services to anyone in need of professional and reliable body repairs.
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November 2023 by Susy Minaya
Today I went in for an appointment with a nice gentleman named Peter for an estimate for a rust repair that I was looking to get done on my car. The rust is seemingly small but I quickly learned from Peter that my car is actually rusting from the inside out. I bought my car used a few years back and work had been done on it before it landed in my possession, poor work that was greatly covered up that is coming to light now. Peter recommended that I not get work done on it as it was not going to be worth it. If I do decide to get work done elsewhere it'd be a waste of money and the rust would soon come to light again shortly after any work.If you're looking for a good place to get work done by an honest business I highly recommend 821 Collision as they're not strictly after your money but looking to provide you with good quality work and honest feedback.
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November 2023 by Gina Santangelo GLOW Gina's Lifestyle Of Wellness
Exceptional Auto Body Shop! Our car was in an accident, and they worked wonders. They seamlessly coordinated with our insurance, ensuring all inspection requirements were met. They've transformed our car back into a safe and flawless vehicle. Highly recommend.
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October 2023 by Raena Stern
Wish I could give 20 stars! From start to finish this was by far the best business I have worked with in years, not just the best body shop but the best overall business. The office manager Danielle was so helpful and sweet. Pete was so helpful, fair, accommodating and just so nice and such a pleasure to work with. The turn around time was super fast and they were communicative every step of the way - going above and beyond with each step. If you are ever in need of their services, I promise you will not be disappointed.
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October 2023 by Aileen Colon, MBA
Did not feel like this place was honest at all. Wouldn’t even give it a one star. My handicapped mom had her truck bumped into (hit & run) while parked in a handicapped parking spot, not even a moving accident, and the back left side of the bumper and side panel needed to be replaced on a Rav 4. My mom got three different quotes but pressed for time because she really needs her car for the many daily/weekly medical appointments, decided to go here just to get a repair quote BEFORE proceeding with the repair and they decided to dismantle over half the vehicle inside & out removing pieces that had nothing to do with the minor accident just to try and find MORE damage to call it a total loss! WHAT!!??? The quote given was over $18,000! FOR TWO MAIN PARTS??!! AND it included astronomical labor charges too! Oh HECK no.. When my mom refused to agree to that QUOTE they made her life a living hell trying to go somewhere else. It took them a week to release the car at $100 more a day extra charges for storage! Mind you, I had to step in for my poor handicapped mom to fight for her right to refuse service and go elsewhere. They almost gave my 74yr old elderly, handicap mom a heart attack as her truck was held hostage unable to be released because of their shady practices. Danielle, the receptionist, kept trying to convince my mom it was a total loss when in fact it was not! It was just a bumper and side panel repair we just got fixed for 5k right down the street. Unbelievable!! Legally NO REPAIR SHOP has legal authority to say your vehicle is a total loss. That decision belongs solely to the insurance company and you, the customer. Not them!! People, word of advice, beware of extra nice service people with extra not so good ulterior motives. After much fighting to get the vehicle back to go somewhere else we still had to pay them almost 5K for their ridiculous fee demands!! Not even a repair. Even the police officer who saw the car prior said he couldn’t believe they charged that. He advised to file a state complaint. We took my moms vehicle in pieces to the next place where it’s getting fixed in less than a week!! Danielle said that repair timeline would be impossible and to be aware of used parts being used. We just proved them wrong and THEY ARE NEW PARTS and the repair is just as professional if not better! BEWARE OF THIS PLACE!! Go here, where I went instead. Very, very honest and very fast hard working repairmen at a fraction of the cost. 193 Belmont Ave in Haledon. Remember guys…. your insurance goes up, EVERYONE’s Insurance goes up when vendors abuse the system. AND THIS GOES TO 821 COLLISION......STOP PAYING FOR 5 STAR FAKE REVIEWS TO TRICK PEOPLE FOR THEIR BUSINESS! THE SCAM GAME WILL BE OVER SOON.
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September 2023 by Dawn Fanuel
My husband and I had repairs done by 821 Collision. Pete and Ken were excellent and our cars came out great. The staff is very professional and courteous. I highly recommend them.
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September 2023 by Jennifer Alateiat
Pete and Danielle are truly amazing!! They Go above and beyond for thier clients. They are definitely top notch and they keep you updated about everything that's going on with your vehicle. The insurance company didn't want to pay for anything and gave us a hard time up until the end and the accident wasnt even my fault. Danielle worked with me to help me get a rent a car and explained what they needed to do for me, she even spoke with my lawyer. Pete explained the process when the insurance company finally after a month decided the car was a total loss. I would definitely recommend them to everyone. Thank you everyone at 821 collision I appreciate you all
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August 2023 by Breyonna Henderson
821 Collision is a fantastic business. My car was there for almost a month because of a hit and run. My insurance gave me no details about the process or what was going on with my vehicle which was very frustrating. However, the staff at 821 collision were great answering all of my questions, keeping me updated on what was going on with my car and contacting my insurance if something was taking too long. Special shout-out to Danielle who was the best part of this entire experience. She was in constant communication with me and my insurance making sure the process kept moving smoothly. Give that girl a raise!Service: Body & Trim
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July 2023 by Clarissa Suarez
Brought my car here after my accident and was so happy that I did. Danielle and Pete were very friendly, helpful, and thorough. I was constantly updated and they made the process less stressful. My car looks great.Services: Painting
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July 2023 by Carla Andrea
Let me just say that reviews are important!! Just a little back story I came here for the first time for a little fender bender and because of the amazing reviews I saw on google it was a no brainer for me to come here. However the issue was minor and he was honest with me so I had taken a cheaper route which I greatly appreciated. Fast forward a couple of months later I ended up being in an accident where I was rear ended and the first place to pop up in my mind was this one. So of course I came back because of how kind and honest they all were. Unfortunately the damage was too significant and my car was declared a total loss. However, I appreciate all the efforts, knowledge and hard work they all put into this! Also to Danielle, you’re the sweetest and I am so grateful for your help and all that you did for me, you not only guided me into the right direction but you also taught me a lot of things along the way that I did not know! Highly recommend this place!! Hopefully I won’t be in a situation where I would *need* to come back but God forbid I do, this will forever be the place I’d come to!
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July 2023 by John Havens
From my initial phone call, to meeting Ken, Peter and Danielle when I set up the appointment I knew I was in good hands. The paintless dent repair performed on the hood of our car is flawless .I highly recommend 821 Collision .John H.Service: Body & Trim
