-
January 2024 by Chris DeBiasse
Very happy, the vehicle we used was fine worked well and did what we needed it to. The security deposit was really much more than it should have been. But that’s the only negative I saw to using the service.
-
December 2023 by Catherine C
Never an issue here (unlike some other places). Straightforward, simple processes. I only wish they were in network with the ridshare companies [for drivers]...10/10.
-
November 2023 by Adam S. Goldstein
John is great !Great service !Very nice people !I highly recommend them !they Rock !
-
October 2023 by Mohammad Haider
Clean car rental office, efficient, polite and helpful staff. Location is also convenient.
-
October 2023 by Meli
Do not recommend . The owner has terrible customer service and is not nice at all .
-
August 2023 by Alok M
I would not recommend this place. I brought in my car on a Friday evening, and they were closed on Sunday. I returned the car early on Monday morning before 7 AM, yet they didn't hesitate to avoid charging me for three days. This situation feels like a scam to me.
-
July 2023 by Latisha Davis
I had a horrible experience with “the owner” John Bertini. I rented a mini van months in advance. He then called me a week before my reservation accusing me of entering a fictitious coupon. He was very rude and obnoxious! He then told me I never paid for insurance despite me asking for his email so that I can forward my receipt which showed I in fact paid for insurance. I will be writing and calling the corporate office bc what should have been a seamless process that I planned on advanced for, turned into a nightmare solely based on poor communication and false accusations by JOHN BERTINI! Do not waste your time or money to rent from this establishment! Take your money elsewhere!
-
June 2023 by Latisha D.
I had a horrible experience with "the owner" John Bertini. I rented a mini van months in advance. He then called me a week before my reservation accusing me of entering a fictitious coupon. He was very rude and obnoxious! He then told me I never paid for insurance despite me asking for his email so that I can forward my receipt which showed I in fact paid for insurance. I will be writing and calling the corporate office bc what should have been a seamless process that I planned in advanced for, turned into a nightmare solely based on poor communication and false accusations by JOHN BERTINI! Do not waste your time or money to rent from this establishment! oh I forgot he had someone else call me and she could not explain either why they did not see I paid for insurance despite me having my receipt and my PREPAID reservation! they accepted no accountability for their systems, but continued to make false allegations' after exhausting myself with trying to rationalize and explain to these incompetent individuals, I called the corporate number, got a refund and gladly paid double at another establishment because sometimes it's not about the money! AVIS IN NORTH PLAINFIELD SUCKS!
-
April 2022 by Danny G (MDw)
They swapped the 4Runner that we didn't want or reserve, for a really beat up Kia sedan. Still, Better than driving a 4Runner on the highway for 5 hours! Barely responsive rep helped with the switch.
-
February 2022 by Jessica F.
The station manager JOHN BERTINI is a complete a******* I had a very stressful night the rental I had was involved in a hit and run, I am a nurse, I worked all night. I did my part filed a police report, called my insurance company gave him the claim number and adjusters name and phone number. He had 0 concern regarding my physical well-being. He definitely made my experience much more stressful then my night had already been. I DO NOT RECOMMEND THIS PLACE D/T the terrible customer service John provided.
-
January 2022 by Erin Grant
Horrible.The car was much smaller than expected. We specifically requested a car with a 3rd row. The car they provided could only fit a small child and had no truck space. They tried to upgrade us to what should have been our car for an additional $250.Also, the car was dirty. If you’re looking for a clean and sanitized car, do not go here. I had to argue with the attendant to wipe the seat which had a white food stain. They also left someone’s face mask.
-
November 2021 by Stephen Kumar
Should do pick up and drop off aa well.
-
June 2021 by Jen Johnson
Awful. Do not rent from here. The car smelled like dog and vomit. The owner of Avis NP, John, and his employees are not competent and provide inaccurate information.
-
March 2021 by Erin G.
Horrible. The car was much smaller than expected. We specifically requested a car with a 3rd row. The car they provided could only fit a small child and had no truck space. They tried to upgrade us to what should have been our car for an additional $250. Also, the car was very dirty. If you're looking for a clean and sanitized car, do not go here. I had to argue with the attendant to wipe the seat which had a white food stain. They also left someone's face mask and French fries.
-
September 2020 by Isaac Prince
Good service and friendly staff
