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August 2023 by Mainor Aguilar
I arrived today with a serious problem with my checking account, and they attended me at the window, without an appropriate place to sit and help me with the problem. The manager, a young woman, just told me that if I didn't like it, she would help me to close the account. This place should be closed or hire serious staff
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January 2023 by Tiffany W.
The customer service at this branch is horrible. I've been a customer for about 10years I have 2 credit cards a checking and savings and a car loan. They tellers at this branch act like your doing them a favor by banking there. I had enough I go to the branch in Iselin the customer service is so much better.
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November 2021 by Natalie A.
I'm not sure if this should be posted here but here goes. I was approved for a Capital One credit card in September. I got a text message saying that I should receive it by October 4 and then I could activate the card. Well guess what? NO CARD!! Today is November 12 and NOTHING!! I have had problems with my mail at home because the idiot mailman probably gave it to the wrong person. So I called Capital One saying I needed a new card as I never received the first one and I also asked them to change it to my work address as I don't trust the USPS. The guy said he would send me a new card. Well I called to find out what was going on and apparently he never send the second card, not sure why? Why did he lie? But he did change my address to my work address. I called to get another card but like I said, I'm still waiting. Customer Service is absolutely no help!! Why is it so difficult to get a credit card from you? I mean it's not rocket science, is it? I'm just so frustrated right now!! I'm thinking my best option would be to go to Capital One in person and ask them for a credit card. I doubt I will ever get one in the mail. Right now I could scream!!
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October 2021 by David E.
Very poor customer service, had an issue with a check from insurance. manager got involved and got heated quickly, In the end manager told me to take my business elsewhere and went to Chase no issues at all. Pity that their customer service is like this. Their acc benefits and online experience of the bank are really nice. Just wish they did a better job with their branches...
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May 2021 by Minister Freddy Whales
Very unfriendly and unprofessional bunch, imagine my wife and I going to open a business account and the so called supervisor is asking about the authenticity of my business almost making a deformation of my personality ? DO NOT BANK WITH THAT BRANCH
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September 2019 by Steven H.
Stay far, far away from this outfit unless you're a big commercial customer. They closed most of the branches near me years ago and they refused to modify their ATM fee structure so I'm stuck getting money from purchases or paying. This morning they failed to process my direct deposit and put ZERO notice on their webpage or app, causing me serious anxiety. Capital One has no regard for their customers.
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July 2019 by Gladys Sanchez
Never works specially in the weekends
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July 2016 by LF A
AT EATS UR MONEY AND DOESN'T RETURN OR DEPOSIT THE CASH!