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March 2024 by Marie C.
the employees only are concerned about the sale. If there is a problem or misunderstand they do not want to handle the situation. The employees, including management, do not live by the motto that is hung above their service desk which reads "Everything we do must center on satisfying the customer...without compromise...without hesitation...and the customer will return to seek that same satisfaction again...and again.". I was reading this as the manager was making myself feel completely awful. I would not recommend the Kensington if this is their displayed motto, but not one they follow.
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January 2024 by Jessica Eisele
Just bought furniture for our ENTIRE condo today. We worked over the last two days with Garland. And I swear she is a God send. Had the BEST experience, and honestly, wouldn’t even dream of going anywhere else with our business from here on out. And I’ll be sure to seek out Garland for our next home purchase when the time comes. She was kind, patient, explained everything so simply and laid out all of our options. It couldn’t have been a better experience. Thank you again Garland!
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January 2024 by Will Kleva
Charles was easy-going and communicated well, with my mom and I during a recent couch purchase. He listened, answered questions about certain products, and gave his input at the appropriate times. I will for sure go back and shop with Charles again when I decide to purchase any furniture!
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January 2024 by Debra DiOrio
I was very satisfied with my purchase. My salesperson, Garland was very professional and helpful. She explained all of my choices that I had to make and was a pleasure to work with. I’m happy to shop local with a company that has been here for a very long time.
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January 2024 by Barbara Elisano
We went back to Kensington because we are still on the living room furniture we purchased from there 20 years ago. My experience then was fantastic and once again we had a positive experience. I want to point out that the first furniture I bought had a problem and they were quick to resolve it sending someone over to repair. This time my sales rep Vanessa was very patient with us while we spent a couple hours there trying to decide. We feel we got an excellent deal and can't wait to receive it. Thank you for continuing to give positive customer service and great deals!!!
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December 2023 by Stephanie Tarr
I think we sat on 100 different couches in 5 different stores before coming to Kensington! Garland was a pleasure to work with and helped us immensely in picking out a very comfortable couch. The best part was that we had literally hundreds of different colors and fabrics to choose from! A wonderful experience all around.
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December 2023 by Jo Doyle
Kensington Furniture was highly recommended to me by my sister who was happy with all aspects of a recent purchase. David worked with me over the phone as I was unable to go to their Northfield showroom. He demonstrated knowledge about the product and walked me through the process. I was confident placing the order that is scheduled to be delivered in the near future.UPDATE: The adjustable bed was delivered today. The delivery men were on time, very professional and efficient. Shortly after the delivery, I received a call from Ashley who inquired about my experience and offered future support. Everyone who helped to make this purchase complete made my day! I recommend Kensington Furniture without hesitation.
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December 2023 by Steve Edwards
David was a true professional and so helpful during our recent visit. He knew how to listen and he interpreted our thoughts about each space perfectly. His experience in the business coupled with his interior design abilities gave us a tremendous amount of confidence throughout all the decisions we made. Michelle, the store manager was also terrific and made the whole process of ordering so easy. Highly recommend the folks at Kensington Furniture. Shop with confidence no matter your budget. They have everything you could want and the staff to help you find the perfect furniture for your space. A+
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December 2023 by Frank (Frankie1)
Aside from the fact that we love the furniture. We had a small delivery glitch. The managerial team was so professional, attentive, and caring, they made the issue seamlessly painless. I cannot begin to say how impressed I am with the two managers who helped me. They never forgot my name, they remembered key details without me having to remind them. I can't thank them enough for their help and caring attitude. Our furniture is awesome as is the team at Kensington! I would not hesitate going back there. Thank you so much!
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December 2023 by Dana Loefflad
I hate sofa shopping, it’s worse than car shopping but we had a great experience at Kensington. Our salesperson David knew his product and was very low-key. He really wanted us to find exactly what we were looking for with zero pressure. We are super happy with our experience so far and look forward to receiving our sectional!
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November 2023 by Marilyn Anne Flynn
I just had THEE BEST customer experience possible. Everyone in the store was helpful and courteous. I was immediately greeted when I walked through the doors. I had a 10 AM appointment with "David," and he could not have been more helpful. The store is beautifully laid out with plenty to choose from. Prices are also great. I can't say enough good things about the experience. Truly wonderful service!!! SO happy I chose Kensington!!! Thank you, David!
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October 2023 by jeannie Martin
Vanessa you were great from the front door while we enjoyed the big sofas. But showing me the perfect bed that I came to see then left with and slept so well in that night is a fun memory I’ll always have and share. You Michelle and Jen so fun yet so professional. I recommend Kensington and you girls to everyone! Thank you. See you soon! Jeannie
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October 2023 by Anthony Bonelli
We have bought many pieces from Kensington. They are a great family of people. They are honest, you have the choice to decide if you the best quality or something that better fits your budget. We will continue to purchase our quality furniture from a quality local business! Thank you Kensington.
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October 2023 by Taylor Phy
Charles did an amazing job at helping us find the perfect set for our home! He took the time to go over just about every couch on the floor! Thank you Charles for making the process as seamless as possible!! We will be back ?
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October 2023 by Anna Pawlewicz
We purchased a sectional at Kensington today. It was an unplanned stop in our search but they offered exactly what we were looking for in a reasonable amount of time. Garland was extremely helpful and very easy to work with.
