Craftmaster Hardware, LLC

Most Recent Comments

• February 2024 by Dan Donohue
  Great knowledgeable people, wide product line. Always has what I need.
• January 2023 by Don Citarella
  I placed an order on November 26, 2022, at 11:16am, for four doorknobs listed on their site as "same-day shipping on orders placed before 3pm". I emailed a few days later to discern their whereabouts since Taylor Security / Craftmaster Hardware, LLC., is in Northvale, NJ, and I'm in Brooklyn, NY. Sales Development Associate John informed me they needed a 3-4 week lead time, despite their web site boasting sam-day shipping. On 12/12, I reached out to follow-up on the order and the response I received was: "It shows 12/16 as the expected ship date" without any clarification or empathy. on 12/19, I reached out to follow-up on the order again and the response was that the shipping date changed to 12/29. On 12/29 I requested a tracking number, but received no response. On January 2, 2023, I re-requested the tracking number and received the cold reply: "It now shows 1/10, when it does ship you’ll be emailed the tracking number."I still have not receive the four door knobs I ordered last year.
• May 2015 by Nooch X.
  Craftmaster Hardware, is where it's at! I'm a Maintenace Techniacian and a good portion of my job requires locksmithing. I exclusively shop here for all my locksmith needs. Why would I exclusively shop at one place? The answer is quite simple. They have unbeatable prices, fast shipping, and phenomenal customer service! The company I work for has an account with them, so the prices are ridiculously cheap; there's is absolutely no comparison. Their prices are usually 20-25% cheaper than the regular retail price. They're really good about shipping. Anytime I purchase an in stock item, they'll ship it out the same day and I will usually receive it the next day. Their customer service is top notch, I usually deal with a sales rep by the name Don; Don's the best! If I have any question about something I'm not familiar with or what kind of lock would be good with a certain application, he's pretty good at making a suggestion. A couple times I needed some out of stock items expedited and he was able to get them to me fairly quick. There's also been instances when I needed a something same day and I was able to pick it up directly from them. If you're a locksmith or a technician I highly recommend you check this place out!