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January 2024 by Mary Lou Collins
To all who have their pets groomed at Donna’s Pet Shop. Kristen, the groomer, was FIRED by the owner, Donna after being injured while working on the job. Her reason for the firing is that she needs money to come into the shop. I am mortified and can’t phantom why Donna would not assist Kristen to recover and work with Kristen until she could return to her valuable duties. Kristen as the groomer is a magnificent woman with a heart of gold. Donna will loose much more without Kristen. Since grooming services are no longer available at this time, Donna needs to update her website, otherwise, she is not being truthful regarding the services her business offers. I do hope that Donna will rethink her decision regarding Kristen. I hope others will vocalize their disappointment as I have.DONNA IN RESPONSE TO YOUR POST:Donna - 1st I did not say she was fired because she was injured. She has been let go AFTERWARDS while recuperating from her job related injury. Interesting that you don't know when she may return and yet, I have an appointment for 1/31. I really think if there is a return in the near future and you are honest with clients, they can certainly understand and be patient for a groomerike Kristen who connects with the cats and dogs she cares for.
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November 2023 by Kate Narwani
We only have great things to say about Kristen, the groomer at Donna's Pet Depot. Our dog feels safe and comfortable there, and Kristen really listens to you, and cares about building a relationship with your pet. Our dog can be nervous/skiddish, and Kristen works her magic on her. She's a true gem, and does a great job. I can't imagine going anywhere else.
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June 2023 by Jamie DeAngelis
Nice place wish they had a larger dog selection.
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May 2023 by kayla Vicctoriaa
We use donna’s pet depot to board my rabbit, Penelope. They are super kind and great with my bunny! It’s great they have their own cage and food etc so you don’t have to pack your rabbit’s up!
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March 2023 by Lisa Fisher
I've been coming here ever since moving to NY 10 years ago. Staff is always friendly and very knowledgeable, and I feel confident that whatever I purchase is well-curated and good for my cats. They have helped immensely with choosing food for cats with various health problems, like IBS and crystals. And a big plus is Nacho the parrot.
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August 2022 by Anne B.
The worst of the worst!! Don't ever have your dog groomed by Kristen at Donna' Pet Depot! I wish I had been warned. I had a 12 o'clock appointment for my dog this past Saturday. I was planning to get my nails done as I waited for my dog in the same shopping center. I asked if two hours would be enough, she said yes and maybe longer. I got back to the groomers at around 2:15 and Kristen, told me it would be about another 20 minutes. I then asked the owner, Donna what time she closed and she said in a rather annoyed and obnoxious way, well you can't leave your dog here till we close. I was very taken aback by it because the reason I was asking was I was planning on buying frozen dog food and wasn't going to be home so I thought I would pick it up around closing time. She said I will call you when the dog is finished. I waited in my car for over an hour and a half, waiting for someone to call and they never did. I finally called to see if my dog was ready. They said yes. When I walked in, I asked why didn't anybody call to let me know my dog was finished. Kristen literally started screaming at me that she said 20 minutes and that it was 20 minutes, however it was well over an hour and a half. She said that Donna the owner could prove that by my credit card. Donna confirmed that it was well over an hour and a half. Kristin the groomer became even more irate. I was so stunned and shakened that I thought my dog was being groomed on the table because there was an identical dog with an identical haircut being groomed. I said is that my dog on the table? And she started screaming what, you don't even know your own dog what are you stupid! When she got my dog out of the cage my dog was shaking like a leaf as was I and she slammed the leash into my hand. As I was leaving Donna and Kristen were screaming, get the F out of here and don't ever come back. The worst part was that when I got home I saw a wound that Kristen made by cutting him on his backside by his tail and he was clearly in pain. I then filed a police report! I have tried to send photos with this review of my dogs wound, but somehow I am not able to do it. I did however send the photos to Kristen when she texted me to try to do damage control, her text was pathetic! I just read your response to my review... Nice try! The dog never had a scab on his body and it wasn't his leg it was his backside you should've looked at the pictures I sent Kristen. As for me coming and screaming, that's laughable. Who would walk through the door trying to pick up their dog screaming at people. You know what happen, And you know why it happened, but I feel bad for you because it must be hard to maintain a business with such an incompetent and dangerous groomer and also you yourself being so angry and obnoxious.
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June 2022 by MB K.
Kristen at Donna's Pet Depot is hands down, the best groomer. I was nervous about taking my 7 mos old Aussie puppy to anyone. But my Ellie is a typical puppy, getting into everything and desperately needed a good professional groom. My biggest concern was finding someone patient enough to deal with a bouncy puppy with some fear issues. My next issue was getting the type of trim I wanted for an Aussie. Kristen didn't disappoint and has a permanent customer!Besides a short video proving my puppy was not freaking out (like I'd half-expected), the quality of both Ellie's first experience and grooming is impeccable. Ellie looks better than I'd hoped with her perfectly groomed "Aussie pants". Kristen KNOWS how to handle puppies and groom to breed standard. I'm impressed and will be back! Thank you!
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June 2022 by MB K.
Update to my first Review on Donna's Pet Depot. My older Aussie was at a kennel and I agreed to grooming services before picking her up after her stay. In short, the grooming was really bad. An ugly trim I didn't ask for which took part of her front leg 'feathers' off, the pretty feathers around her ears, and her Aussie "pants" were just a mis-matched mess of things. Kristen worked her magic and while I hated the fact that Skylar had to be trimmed shorter so she will grow in evenly, she looks so so so much better! I'm in awe of what Kristen pulled off based on what she had left to work with. Skylar and I say "thank you"!
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May 2022 by Matt Garville
They did an awful job grooming my bernadoodle. DO NOT take your doodle there for a proper cut
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May 2022 by Christine G.
Does not deserve any stars. I dropped my bernedoodle puppy there today. I instructed Christin we did not want a poodle cut, do not shave. She assured me she would not. I gave her a picture of what we wanted. She inspected him, said he would be trimmed and be finished in 3 hours. They kept a 5 month old puppy 5 hours. They said he was frightened and gave him breaks. 5 hours without food and he looks the exact opposite of what we requested. They say they specialize in doodles. No, they don't. Do you got there.
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April 2022 by Judy Janisheski
My dog was so long overdue on her grooming and was in need of the complete works! Kristin does such a great job with grooming my girl! Kristin is so patient and kind with my super nervous dog. My dog looks absolutely beautiful after her morning of beauty! Best groomer! Thank you Kristin!! ???
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April 2022 by Rebecca Emely
Horrible groomer. She doesn’t know how to communicate. Wastes your time and doesn’t tell you your appointment is cancelled until you get to the store. Wasted gas and my time. And after reading all the bad reviews about her I don’t know how she still not fired….
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April 2022 by Judy J.
My dog was so long overdue on her grooming and was in need of the complete works! Kristin does such a great job with grooming my girl! Kristin is so patient and kind with my super nervous dog. My dog looks absolutely beautiful after her morning of beauty! Best groomer! Thank you Kristin
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March 2022 by Diamond Girl
I love to go here with my dog. So she can see things what she likes. My husky, Fiji is so picky for eating and Donna alway help me to choose and explain very well.
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February 2022 by Lane Farrell
Great local store, if they don't have what you need just ask and they can almost always get it for you.
