Jam Paper & Envelope offers good products like colored envelopes and vellum paper at good prices. However, many customers report significant problems with order fulfillment and customer service. Common issues include very long delivery times, partial or missing orders, and damaged goods, often attributed to the shipper. Communication is frequently described as horrible, with a noisy call center and emails that are ignored. Customer service can be unnecessarily rude, though some representatives are noted as very helpful. There are also serious reports of charging for out-of-stock items and major delays in issuing refunds, despite the company eventually providing them, sometimes citing a technical glitch. While the product quality draws customers back, the overall experience is often frustrating.
Will not be using them again for my business needs. They don’t process returns, just steal your money, and customer service is non-existent or chooses not to respond. Buy your envelopes and paper somewhere else, especially if you need to buy in bulk.
June 2024
I went to this location because it shows a nice showroom. The showroom does not exist, in fact, they will not even let you in. This place is just as bad if not worse as a lot of other people say.
February 2024
Could not be more disappointed in this company. Sent wrong product, major hassle to return that product, and then sent the same wrong product again. Would not respond to emails and I ended up paying for something I never received. Never again.
