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December 2023 by B Silverstein
Frank and Ethan are great managers and helped me a lot. They provide safe clean accessible storage. Beware because initial rents are a kind of a bait and switch. My rent increase was about 50%. I'm leaving only two stars because they increased my rent from around $475 when I moved in, to over $700. Despite on time auto payment every month.
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December 2023 by Kyle Demauro
Raising prices yet there's always something broken or out of order. Where is all my money going, certainly not basic maintenance.
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November 2023 by Linda Capabianca
Ethan was great he was friendly, professional and answered all my questions. It was a great experience!
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September 2023 by FLOW WOLF
I wrote this same review for another one of their facilities, and im writing the same thing for this one in Norwood based on having the same experience. They are highly understaffed. However, I am impressed by the hard work from the Frontline employees that are spread thin and holding down the fort. They do a great job being overwhelmed and under pressure. It's a wonder that a big corporation like Public Storage can not manage to hire more workers so that service can run more smoothly and efficiently!
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September 2023 by Amy Yee
The Public Storage Facilities is very clean and provides easy access to storage units. Jose was very helpful with how to navigate the renting process with a storage unit. It was a very pleasant experience working with Jose.
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August 2023 by moneyncigs
I spoke to Jose and he was very accommodating! Spent all the time I needed to cover plans and decide on the size of my space as well as the location within the building. A true professional! I highly recommend!! ??
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June 2023 by C F
The facility is clean and well maintained. Nicole was wonderful in helping me switch to a smaller storage unit. Excellent customer service!
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June 2023 by Jessica E
Nicole helped me with move-in. Sign up was easy and storage facility is clean. Nicole explained everything in detail and was awesome!!!
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June 2023 by Bob Cavagnet
Switched storage facilities to the Norwood Public Storage facility because prior facility jacked up their renewal cost. Nicole was very helpful in the transition.
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May 2023 by Ellen Goneconti
Fantastic facility, new , clean, climate controlled and best of all, Nicole at the front desk was tremendously helpful and made this process quick and easy. I would highly recommend this beautiful storage facility.
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April 2023 by L Ortiz
Nicole is terrific. Professional and kind. I would recommended her to anyone.
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April 2023 by Guoqin Yannis
Nicole assisted me with my rental, my English is not good but she was very patient and help me very much. Thank you so much I appreciate it.
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February 2023 by JE
Finding Nicole at Public Storage in Norwood has been an absolute blessing in the stressful process of moving. It’s rare to find a person who genuinely looks out for people simply because they care & that was my exact experience working with Nicole!
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January 2023 by Monica Steffey
Nicole was a HUGE help. They went above and beyond to help me out in getting a massive bathtub I needed to lift into storage. Not only did they help me unload, but they also helped me make sure I got it safely into the storage unit. I could not have moved without their help today. Thank you big time Nicole.
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December 2022 by The Locksmith Dude
As a first-time self storage customer, Nicole went above and beyond to make this experience exceptional!!! She had a smile on her face the whole time which to me is the key to excellent customer service when dealing face to face with a customer. Great rates too!!! Thank you!
