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“I’ve had an excellent experience with the ESSEX COUNTY TEACHERS Federal credit union. They are extremely easy to work with and have made the process of taking out and paying off multiple loans smooth and stress-free. Their website is user-friendly and simple to navigate, making account management convenient and efficient. The staff is always courteous, professional, and friendly, which makes every interaction a positive one. I highly recommend them to anyone looking for a reliable and customer-focused financial institution.”
“I am providing this review of a specific employee. Shirley, at the front desk of the Totowa Branch is always very pleasant and helpful. She is always ready to greet you with a smile on her face and provide the best customer care possible. Thank you, Shirley, for your exceptional service.”
“I opened an account march, the first lady I talked tobwas very nice ,I asked bout the loan process ,I was given paper wrk yo have my money come out my check every payday, I go in aptil13th asked bout the loan, and the lady I talked to was different,it was 9am and she was the only one there ,she was very arrogant, I told her I opened an account an she was mean saying I don't see anything etc. . The first lady gave me the sheet with info bout opening an account an the loan process, anyway amonth an some days go by ,I get a call 2day frm the lady that was mean, she said my credit score was 600 which on the other two credit company's my score is ,617,and 631, she says that I don't make enough income frm her calculations? I explained tgat bas long as there's $50 in the account I wdnt have a problem with the loan .now as u see for a emergency loan, wit no credit checks I cd receive a loan of $5 000 gor 10month pay period,then there's a seasonal loans which is a credit check depending on ur score I set up a payroll deduction of $25 every pay period. She tells me I'm no eligible for anything,,she was very forward an aggressive, stating I'm the one who fies the loans,it's up yo my descrition!!?I'm very disappointed, I was treated like a peasant and I felt very disrespected. FRM THE BEGINNING DHE WAS SAYING I WASNT GONNA GET THE LOAN ,BUT SHE SAID SHE WD SEE WHT I WAS ELIGIBLE FOR? THEN 3DAY SHE SAYS THE SAME THING ,I HAVE YONSEE WHTBUR ELIGIBLE FIR,!MY QUESTION WHY WDNY SHE HAVE CHECK THAT AMONTH AN AHALF AGO.INTHOUGHT SHE WD DO WHTEVER IS POSSIBLE TO SEE IF I CD RECEIVE A LOAN? SHE DIDNT I ALREADY KNEW FRM LAST MINTHS INCOUNTER THAT I WD NOTBRECEIVE A LOAN, SHE CALLS ME AMINTH LATER TO SAY THIS TO ME.IM Asking is thereba supervisor I can speak to regarding the loan because I feel I was treated wrong, I understand that people have bad days but the lady is very negative, the energy she gives is negative,an arrogant.. please anyone that apply there for a loan ask to speak with a supervisor Nicholas antonicello, or the young lady that was very responsible and nice, pardon me for not remembering your name mamn..The last time I spoke to anyone was april15th. I WAS GIVIN A PHONE CALL 1DAY JUNE6TH SO AS U SEE NOBODY EEACHED OUT TO ME BOUT MY LOAN FOR OVER 2MONTHS AN SOME DAYS. , ASK TGAT A SUPERVISOR REACHS OUT TO ME ASSOON AS POSSIBLE.....IM SORRY FOR THE NICE RESPECTABLE PEOPLE THAT WRKS THERE, I DO UNDERSTAND NOT EVERYONE IS BAD... AND BY THR WAY MY CREDIT SCORE IS 614 NOT 600. WITH EXPERIAN...SMH”
“I had the pleasure recently of using XCEL to consolidate credit card debt that was sitting at 28% which is the norm now for credit cards. I dealt with Susan who was excellent and made the process really easy. The loan was done in one day! I also refinanced my car loan with XCEL back in July and saved over 120 a month on my payment Would definitely use them again in the future!”
“Visions FCU in Fairfield has a very friendly and knowledgeable staff. I would recommend them highly. I have worked mainly with Lisa S. She has been very helpful and follows through each time that I have worked with her”
“Been a member for over 20 yrs, I highly recommend you join. Service is fast and efficient. Henry is quick and to the point, making transactions as easy as possible.”
“The staff is professional, informative, and patient. The staff takes the time to explain how the credit union could help you with financial education. Knowledge of what is available to each member is extremely important. Ms. Pam is well-informed and takes the time to share this information with each member of the credit union.”
“I have been a member for almost 20 years and the staff is always helpful, professional, and available. I highly recommend the services of this credit union. The staff will even make financial suggestions to improve your life.”
“Sasha Merrit helped my mom through the process of applying for a loan she had no idea that she would get and be approved. The process was so fast all it took was to open up an account and apply for a specific loan. My mom is at ease because her car purchasing was made so easy and not dealing with the hassle of the car dealer makes transactions so smooth. Thank you Sasha Merrit for providing great customer service and fast and easy paper work . Highly recommend.”
“I LOVE EVITA JACKSON. SHE HAS HELPED ME THROUGH THICK AND THIN. I LOVE HER DOWN. SHES VERY UNDERSTANDING AND WILL DO THE MOST FOR YOU. SHE IS THE BEST. LOCATED IN THE BAYONNE OFFICE.”
“FRFCU is amazing ! Their rates are great ! Their customer service amazing . The jersey city branch in particular has been extremely helpful with any issues that prop up . I’d highly recommend them - and I am saying this after evaluating multiple banks !”
“I just got off the phone with Cynthia G. And she helped me so quickly with my account and emails I needed. I really love this bank bc you really get to know who your banking with. 10/10”
“They really helped me in my time of need when I needed them the most! I will forever be thankful to all the staff especially Mr. Turner and Gabriela who was the counselor back in 2015! Thank you guys :) got my GED with you guys and it has helped me to this day!”
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“Member over 20 years from Port Authority !!! Highly recommended!!!! Came to Journal Square and took care of all my financial needs !!! The team was outstanding thank you Tiana, Greish and who knew banking could be so smooth ! I would give 10 stars if I could”