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February 2024 by Dari Guttman
Went in yesterday to open an account for my daughter checking and savings the guy at the counter told me it's a 2 hour wait because one of the guys was out to lunch and won't be back for another hour mind u it was 3 o'clock I was so angry that I had to wait that long I went to chase and they welcomed us with open arms and took us on the spot...I'm thinking of switching all my banking to chase wells fargo customer service is terrible
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December 2023 by Dee
This Bank has the BEST customer service! Every one of the associates are so helpful. My last experience was with Irma, who was a huge help and really went out of her way to help me. Thanks so much!!! I will be in that bank often from now on!
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May 2023 by Jennifer Checo
This Wells Fargo is a joke. Each associate makes up their own rules at the window.
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January 2023 by C
My experience was quick and well done, Everyone there was very supportive and kind, Thanks Wells Fargo.
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January 2023 by Tacha Damas
I have been there many times always a good experience. Then recently I went to open an account for my cousin and the service was outstanding. Edwin serviced us with kindness and manners, he took his time to explain everything to us and assist us with setting up the WF app. That is what customer service is about, Edwin was commited to go above and beyond to help us. I would definitely go back and as well refer my friends to bank there.
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December 2022 by Tasha Damas
I have been there many times always a good experience. Then recently I went to open an account for my cousin and the service was outstanding. Edwin serviced us with kindness and manners, he took his time to explain everything to us and assist us with setting up the WF app. That is what customer service is about, Edwin was commited to go above and beyond to help us. I would definitely go back and as well refer my friends to bank there.
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May 2022 by Daniel Byles-Smith
I arrived at the bank at 3pm to act as executor and close out a safety deposit box for deceased family members. I drove 6 hours from my home to do this. I called ahead and had all necessary legal documentation needed as executor including both keys. I was told the bankers were too busy to help me. The banker there. Priyank, just sat in his office, not on the phone, not with a customer, and apparently didn’t have an appointment until 4pm. There was a woman with her son who walked in front of me who had similar experience.I have never experienced customer service at a bank this poor, where the banker sits in his office not willing to come out and talk to customers. Banking locations primary responsibility should be customer service, not hiding in your office. I am not sure when I will be back to close out the safety deposit box now, which I already know is empty.I would highly avoid opening any account at Wells Fargo due to poor customer service, and the unethical behavior that happened at this location years ago when they opened up multiple unwanted accounts for my grandparents that I had to take care of closing a few years back.
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May 2022 by Wil Pin
Hi just want to tell veryone that I love this facility and the people who works in there they are so kind to the customers even in other matters beside banking .I want to thank Chris & a Puertorican guy for helping us the day our car got a flat tire . It means a lot to me . God Bless
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April 2022 by RALPH ER
very good treatment in terms of customer service but this bank is lousy for business accounts I do not recommend it they put checks on hold 7 business days for the money to be available in the account
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January 2022 by Setofhands Squire
PROFESSIONAL courteous service. MR. Rana and other staff made me feel welcome when I opened an account for my son. Highly recommend this branch.
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November 2021 by Luandri Fernandez
I went to this office at 4:30pm to open an account for my daughter and the banker told me that they can’t help me because they close at 5:00pm. If the service is until 5 pm why can’t they help a customer that came in to the building at 4:30pm? That is not fair, worst costumer service.
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April 2021 by vendor chick
If I ever had an issue, I'd certainly not air the dirty laundry.. I'd go straight to the person or phone/email corporate. I've been a customer here for 23 years and before this branch became Wells Fargo it was Wachovia and I was their customer as well. I'm giving 5 stars for always assisting me. Chris helped me today, outstanding service. Bill & Nancy are just as phenomenal. I always give credit where credit is due. Thank you bunches for all these years !!
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August 2020 by Me Me
They don't return calls, they don't help or know how to. I'm taking my money to a good bank
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May 2020 by Brian Muehe
I didn't believe the hype but my god this bank is terrible. Open an everyday bank account get an email to go make a deposit I go make a deposit they can't find my account waited an hour. 2 days later I call noone called me finally opened now I can't enroll. Now I need to wait 1-5 days for my phone number to accept texts from them. More than likely going to just take my money out tomorrow and go elsewhere this has been nothing but absolute frustration during a frustrated time. This process has been so draining I can't even describe it when all I wanna do is open a bank account. Simple? Is it ever.
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February 2020 by James Balbi
People are nice but wait time is forever. I always regret coming in.
