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December 2023 by Theresa Nguyen
Owner always greets me with my name and is very friendly
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December 2023 by Christina Bream
Sure pay for expedited delivery!!! Then you don’t get the meds you need & no one has ANY information & they closed at 5….DO NOT USE THE MAIL SYSTEM at all ever
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December 2023 by Igor Salutin
Every time i try to refill my prescription medicine, there is some kind of problem, mistakes, wrong payment amount etc. Pharmacy website work horrible.
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November 2023 by Susan F.
Brian at the front counter is wonderful. So kind and helpful. I wish I could say the same for the rest of the staff but I can't. I've had nothing but problems getting my prescriptions from this pharmacy. Once a month I refill exactly the same medications and it shouldn't be that difficult, but it is. I always have to call to confirm that the medication is being filled, and i am put on hold for a minimum of 20 minutes, only to be transferred to someone else who puts me on hold for another 10 minutes. They don't follow up with my doctor for refills, even though they say they will. This month, I was under the impression that they were contacting my doctor to get authorization to refill my meds (under the impression because that's what they told me!), but when I called after a few days to verify that it was being refilled, they told me to contact my doctor to have him authorize it. I would have done that in the first place and not delayed the medication refill. They don't return calls even though they promise they will. When I finally secure a refill, they say they will deliver it. it never gets delivered on the day they say it will, which causes me to call yet again, and be placed on hold for another 20 minutes. Once it was delivered to the wrong house and they asked me to check with my neighbors to see if they received it. I've always liked to deal with small pharmacies because I feel I will get personalized service. I can get better service at one of the "big box" pharmacies. There are so many pharmacies in the area, I don't need to return to this one, and I won't.
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November 2023 by M. A. M.
ZERO STARS HERE...White Oak Pharmacy that my family has used and trusted for many years is now the absolute worst. They NEVER answer the phone, they take days to fill a prescription, and depending on the day you're there are nasty and rude. Today was the last straw. My husband was in desperate need of his prescription and they were supposed to be open until 7 o'clock. 4:55 he was walking to the door just as the clerk was approaching to lock it. He asked if he could please just pick up his prescription as it was imperative, and the guy said no and locked the door. I don't know if they are new owners or what, but we have never been treated this way in our 30 years of using white oak. They have just lost loyal customers.
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November 2023 by Maureen Senzamici
White Oak Pharmacy consistently provides excellent service. The prescriptions are dropped off to our house in a timely manner, and the professionals follow up with insurance. When there have been issues with coverage, White Oak communicates directly with Physicians to try to resolve the issue through other prescriptions which may be covered. Thank you so much!
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November 2023 by Elizabeth O'Connor
Like other reviewers have said, unless you chase them, they don't refill your prescriptions. You have to follow up over and over again and speak with the same person who processes the medications. But then they will forget and not process yours. And you will have to call again. It's not sustainable. It is unfortunate because they were great when I started using them in 2019 but this change for the worst occurred within the last year or so. Not that pharmacies are wanting for business, I'm sure they are extremely busy. I'm mostly writing this so that everyone else is aware that you won't get your rx unless you follow up with them numerous times. I'm finding somewhere else so I don't have to project manage getting medications filled.
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October 2023 by Sheethal Mathew
Real trashy place, don’t give them business if you can help it.I should add that is (probably) because Dr had my meds on recurring and these guys ignored/forgot about refills. But that’s ok, human error I suppose, but whatreally is NOT ok is when I called to ask when the prescription was sent, the front desk caller had a nasty attitude. No apologies for messing up, no answering question about date it was sent, all she told me repeatedly was that ‘I can give you number of (manufacturing?) facility in a rude tone and ignoring questions. The attitude was bad you would think I am a criminal at the police station. I didn’t even use curse words to get my point across I am frankly confused by the lady with attitude. Really bad employeeHowever when transferred to the facility they were quick to take order and send the meds.So increasing from 1 star to 2, because of quickly delivery once they DID receive the order from the front desk I assume.
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September 2023 by Ms McGraw
My one year old daughter was prescribed a medication and it was sent to this pharmacy for whatever reason her regular pharmacy could not accept the script per her dr they left me a message to verify information to submit to her insurance. I called gave that information and was told would have a call back with a status update. Waited two weeks and NO ONE called me when I called they explained to me that it was not covered by the insurance. I ask Why did no one call me usually a pharmacy will call with an update and no one has done that. It is now been almost a month my daughter has severe eczema and flare ups she is is miserable itching scratching and still no medication they informed me that they would have the script replaced and give me a call with an update and i still Have not heard anything I have called several times to speak to a supervisor, manager or someone in charge and the same response is they will have someone call me back. This is unprofessional and unacceptable to patients who need their medication. I would never use this pharmacy to handle my medication or my children after this Incident. Nor will I recommend them.
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August 2023 by Ibra Him
They take too long to answer phone, other than that their great
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June 2023 by Me M.
Mom & Pop pharmacy with staff and pharmacists that actually know and care for their customers - I switched from CVS because of the customer service that the team provides. Would have given them a 5* but seeing as they give great customer service, they tend to get inundated with orders to fill. Nevertheless, it's worth the wait and they always welcome with a hello (insert your name here) ... my go to pharmacy for sure! Thanks White Oak for all you do!
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February 2023 by Stephanie Love
I don’t know if they have had a change in staff, but I have been nothing but severely disappointed with them for months now. I call to have my medication delivered and it never shows up on time unless I call the same day upset. Getting my medication consistently late is very harmful to my health. It’s frustrating that I feel like I have to explain my personal health issues for them to take it seriously. They give me the same run around every-time I call about this. I highly recommend using a different pharmacy if you receive a medication that is important.
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September 2022 by Charles Bolcar
Quick, easy AND the kid had a great sense of humor while you scour your skull with the swab!
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September 2022 by Marianne Laird-Bird
I would like to add more praise to those who praised White Oak Pharmacy and the staff who run it. I've never had a problem with prescriptions that are needed for my sister, Janis. Vic and his entire crew are the best and are always there for each and everyone's needs. Brian is such a tremendous asset to this pharmacy. His personality welcomes you into the store... with a smile, as well as his knowledge for questions regarding the medications one is taking. And so thank you for being my sister's pharmacy! You even helped my little tOy poOdle, Kayleigh, who needed a prescribed medicine one time, thank you!
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August 2022 by nancy Negron
They make it a point to get to know who you are. Very courteous and make sure your attended to in a timely manner. Friendly and kind.
