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January 2024 by Carol F.
Lazy lazy manager and employees. Absolutely terrible treatment of prospect customers and now I will never go there. Complete disregard for customer’s time.
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December 2023 by Tom
Worst branch - no one works here. Avoid. I went to get checks printed and waited 20 minutes before giving up. No one wants to help.
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November 2023 by Hüseyin Mücteba Yüksel
This the worst chase branch ever.
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September 2023 by Craig Sheppard
I must be missing something. No drive through, no service counter, and everyone that works there wants me to use an app or a machine to make deposits. I don't want to work at a bank. Luckily there are full service branches in Franklin Lakes, Riverdale, and Pompton Plains.
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July 2023 by Anne S
When Michael Colon, my banker, moved from Franklin Lakes to Oakland I followed him. He is knowledgeable, helpful, and endlessly patient. If he is moved again, I will be right behind him!
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May 2023 by matthew testa
It's a bank with no tellers.
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May 2023 by Alicia Stanton
Terrible unfriendly service especially from a dude in a suit pretending to do work surrounded by glass and closed door the only lady on the floor Hope is doing the entire job very sad state of things this is one job that will be replaced by robots really soon!
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August 2022 by Brendan Magone
They have no idea what they're doing. Twice I wasted my time there and they gave me either wrong information or completely lost my paperwork. Worst Chase experience in ten years of banking with Chase.
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March 2022 by Scott Reiners
I just sat around for 30 mins to find out "we have a problem". Apparently there is anew policy that this person forgot to look at a d never checked. You cannot deposit bonds until a year. I am less than 3 weeks shorts (march 24) so rather then tell me this ahead of time my time was wastes, my bonds were signed and crossed out and I am using td down the street. If I could remove my home loan from chase I would.
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December 2021 by C. D.
Worst bank branch ever... avoid at all costs...Not an actual bank just a glorified atm building... should be closed it is waste of fiscal assets
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November 2020 by andy ratsirarson
I like chase but this chase branch's staff need to be trained. Doesnt deserve to serve Chase Private Client customers. Not competent at all. Had the unpleasant encounter with Edward, not helpful at all. Had to drive to NYC to get a 5 stars service. Thanks to Dawn at NYC Madison branch.
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November 2020 by johnny cubes
David the new manager corrected a problem I had that no one else offered to help at other locations . Great manager
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January 2020 by notimeforsleep
What a phenomenal bank! I’m so glad I switched to Chase. They have the best customer service, it’s always a pleasure to stop by the Oakland branch whenever I have a problem or question.
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May 2019 by Brent Clower
I had a great experience with Chase Bank. The customer support is really good.
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January 2019 by tiretechandauto
The staff at this branch is top notch !!!! they always go above and beyond to help every customer. BEST CHASE BRANCH AROUND