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February 2024 by Michael V.
Came in for a tire repair and was pleasantly surprised by the level of customer service.Mike was pleasant and knowledgeable...Will definitely return for my tire needs
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February 2024 by Eric Famoso
I worked with Dave & Rick and they helped me understand each step of the process as someone who doesn't know a lick about my vehicle. They gave me an update each day and provided immediate service even during the recent snow storm. I can not stress enough how honest and professional this team is. It is not even a question, I will be returning for all future needs.
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January 2024 by Shawndel Poole
Got my tires changed at my appointment time with no extra wait. Staff was completely friendly and explained everything that was going to be expected of the appointment. Would definitely come back again!
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January 2024 by Paul
Rick was a pleasure to deal with. He's positive, willing to answer any questions, and eager to address your needs.
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January 2024 by Luke
Came in yesterday morning (Sunday) right at opening time for a tire installation I had scheduled. Everyone from the front desk guys to the mechanics were awesome. After my car was finished the mechanic even went out of his way to drive my car up to the storefront valet style. I will definitely return for any future rotations and installations needed, and I recommend everyone else in the area to do the same. They will not disappoint.
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January 2024 by Carlos Silva
Great customer service. Keith was great and Rock as well.
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November 2023 by Mike N.
Just went there today for new tires, oil change and brake inspection. They called me ahead of time and confirmed my tire size. My car was ready when promised and I know they were busy. They also said I did not need new brakes, I had more than 50 percent of the pad left. They could have sold me on new brakes, I would have had no idea but they were honest. I will be back. Thanks.
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November 2023 by Rich L.
Had an appointment for sat to get 4 new tires on my wife's car. I could not do sat they moved my app. with no problem to thurs. The staff was so friendly and answered all my questions. I will now be taking all my cars there from now on! Rich Lustig
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October 2023 by Jon Reisch
The staff as a whole are very professional. Keith really helped me out. I had an appointment at 4, I came early and he was more than accommodating. I told him I needed my car back the same day and not only did he get the job done the same day, but he got it done early! Thanks again Keith, really appreciate your help!
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September 2023 by Marissa Liza
Had a nail in the tire of my 2023 Genesis. After hearing horror stories about Genesis service, I contacted Mavis instead. I am so glad I made that call. Within 24 hours, they ordered and installed the exact tire I needed. Keith was friendly, accommodating and provided excellent customer service. I will not hesitate to use this location again and would highly recommend.
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September 2023 by James Mow
Short staffed on Sunday. Only one employee working very hard and the other being very apologetic. I waited 2 1/2 hours for a simple tire plug. Gave up waiting and went to AutoZone. Fixed the leak myself in 30 seconds with a $10 kit. Not sure why Mavis couldn't.
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September 2023 by Melissa Ferro
Mavis in Oakland has always been so helpful. Today, I went in with tire pressure lit on my dashboard even after adding air to my tires. They checked my tires and reset the system. No charge! So so nice! He said nothing was really wrong so he didn't feel right charging me. Will go back again and again. Thank you!
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September 2023 by Pasqualina Valicenti
Found a screw in my tire on a Sunday before taking a needed road trip and the folks at this location were courteous, accommodating, and affordable. They fit me in their schedule right away and I wasn’t there more than a half hour. Very happy with the service.
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September 2023 by Seth Bostrom
I buy my tires from Keith & bob, last 5 years. They do great work, honest assessment of any situation. And they repaired my tires today that another shop mess up. Highly recommend them.
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August 2023 by Harout Dovlatyan
I needed new front tires and the Tesla dealership not only wanted more than I thought reasonable, but their service scheduling app put me 2 weeks out for an appointment nearby in Paramus. Since I had so much time to wait, I thought “let me call Mavis since they're close.” And I am so glad I did that.First, they had no problem getting the same exact tires right away, and were happy to install them same day if I wanted. Even better, Mavis quoted me significantly less money. So I ordered the tires with them and made the install appointment with Mavis in Oakland.What came next was an exceptional display of customer service when Bob (the manager) promptly called me. He wanted to let me know when my tires were expected to arrive on the delivery truck that day, so I wouldn't drive over too soon for a disappointing delay. Very classy, Bob, I knew we were off to a great start already.Upon arrival, everything went as expected. I was offered a comfortable chair to sit in the waiting area, and reminded of the diner next door if I wanted to grab a bite instead. Thomas, the technician who worked on my car, did so very efficiently and got me out in short order. I went on the highway, and at speeds I won't document here the balance held up just fine. Nice job, Thomas.The conjunction of exceptional customer service and efficient work meant I had enough time to come back later with my wife's car for them to fix a slow leak that another shop couldn't. Growing tired of adding at least 5 psi weekly, I was looking to get this annoying matter resolved. Once more, I was met with the same high quality service when they diagnosed the cause and replaced the old valve stem.Thanks again to Bob, Thomas, and X.
