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October 2024 by Aileen Rivera
Extremely satisfied with Andrew’s help and assistance!!! He solved all our issues! Will be returning to switch over our cell phones as well with him!! He should be named employee of the month!!
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October 2024 by Charlie Whyte
Andrew from the Oakland store is an excellent employee who gave me tremendous customer service and was extremely helpful . I wish every problem I had was solved as quickly and easily as Andrew solved mine . He is a credit to your organization
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October 2024 by Daisy Cordero
Brayan and Jerome were great providing the best customer services by identifying my needs. Also, Brayan and Jerome received me with a welcoming and polite pose.
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October 2024 by Nancy Dann
Outstanding service. Employees Brayan Jerome and Andrew need a raise. Great customer service.fast. Courteous. Friendly. Please share this with management. They deserve promotions and please place this in their employee files.
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October 2024 by Mary Branford
Outstanding group of employees. Jerome Andrew and Brayan outstanding professionalism & courtesy.
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October 2024 by SweetPLuv
Andrew truly showed so much kindness and patience. I went in to cancel my mother’s service because she had passed away. But still needed to have internet service until I figure things out. After listening to my concerns, he resolved not only my original concern but also took care of transferring my mother’s phone number so that I was able to keep her phone line open. Andrew showed so much compassion by finding solutions that took off 2 heavy burdens off my shoulders. Thank you Andrew for helping me through this confusion and explaining all the steps clearly for me a few times.
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October 2024 by Leslie Cruz
Had a great experience at this location. Brayan was extremely helpful in assisting me from changing my previous internet provider to optimum! Amazing customer service.
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October 2024 by Glenn Bergemann
The Man at the service desk was 100 percent perfect and handled my problem, and returned cable boxes. The best thing was that he LISTENED to me. Glenn.
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October 2024 by maria palka
Andrew was so helpful and knowledgeable. Should you ever have an issue ask for Andrew at the oakland location
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October 2024 by Diana Cruz
I am extremely satisfied with the way Brayan Sanchez helped me out with my concerns, he was very informative and helpful and made sure to answer all my questions. Thank You Brayan
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October 2024 by Bonnie Gurda
Let me tell you about Jerome & Andrew!! Jerome helped me buy my phone a little while ago & Andrew helped me today. They both treated me with such respect & kindness while helping me! You are so lucky to have these great boys representing Optimum! Like ve them!!!!
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October 2024 by Brian
Switch to brightspeed, planet, anyone is better. Multiple calls for service that were never answered, horrible speed and connection. Overpriced. Kept me in the phone call for 30+ minutes (for likely no reason) offering me xyz to stay even though I explained I already have a new service provider.
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October 2024 by Anthony Wanichko
I have had the misfortune to live in two areas that are only supported by optimum. If you ever need a service call set up the follow up before the original shows, the technicians chosen NEVER show up prepared.
If I had any other option for Internet I would choose another company everytime.
3+ years as an unfortunate customer I have never been helped the first time around. If you have 3 hours to waste give an optimum technician a call.
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September 2024 by Scott H
I hate this company and can't wait to switch all my services. They only will talk about "other discounts" when you're canceling your service. Spent 20 minutes on the phone in the lobby of their building trying to cancel my tv service. After 3 times on hold, repeated lower cost offers, etc., I finally had to start cursing and screaming at the rep to actual do what I was asking, cancel the service. I'm onlybleft with Internet and will now be switching that due to the lack of professionalism of this company and the service reps.
Good Ridance
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September 2024 by Patricia Smith
The Reason for MY Visit was to return old Equipment. That went 1 2 3 from such a well informed Fellow Who also ended up helping Me switch over My Cell to Optimum from Consumer Cellular which I was Fed Up with.I "Believe " His Name was Andrew (???) If wasn't an easy task for Him due to the Rudeness and Unprofessional attitude of Consumers. Thank You My Friend!!
