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August 2023 by Elizabeth Roslak
Incompetence is outrageous at this location. Staff trying to pass the buck and not properly assist clients. Went to another location and had zero problems getting exemplary service!
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August 2023 by Leslie Randall
A bunch of uncoordinated idiots at this branch. I came in at 1:50 to open a checkings account. The only lady at the front desk kept telling everyone "we're switching out" referring to shifts, as she continued to sit there doing nothing for 10 minutes. I heard the entire conversation between the guy that came in after me and the stupid lady that I will not share details of but he did not have an appointment and was seen before me as well as someone who was there before me who just needed to withdrawal some money. Another lady came out of her office just to ask a bunch of questions rather than actually help people. She asked me what I needed and I told her and she referred to the guy that came in after me and said "he's going to be a while" because of what he was doing, again I'm not going to share his personal details. At that point I said "okay I'll come back another time" as I walked out none of the staff had any suggestions for me as apparently the lady taking care of the guy that came in after me was the only was able to help anyone. There was another staff member in his office with his AirPods on talking on the phone, it could've been a business call but it didn't look like it due to his body language. The other lady that came out of her office to ask questions apparently wasn't able to help anyone out. None of the staff members present offered to make an appointment for me and nobody even told me to have a nice day or anything. Zero stars and I will not be going back.
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July 2023 by N9E TV
I’m a non BOA account holder who tried to cash a BOA check there and was denied because it was over $4000. They some broke boys in dere when I asked why they said the check was too big ??♂️ Or was it because I was too black? I have this on video btw
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July 2023 by Newark's Finest
Do not go here if you’re of African descent. I just had one of the worst experiences of my life there
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July 2023 by MChome Construction
The experience I had here is making me move out of Old Cringe NJ
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June 2023 by Michael Zorner
The bank was redesigned and there is only one teller. There is no one in the lobby to assist you. Very poor planning and customer service. The teller was nice and helpful but they need additional tellers.
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May 2023 by Sonal Patel
Branch is not operating on Saturday which is very inconvenient
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January 2023 by David Oles
You call up and nobody answers! So I go in person to take out some cash and the teller is complaining that I should've called ahead to take out that much money. Giving me a hard time as if its her money. Asking me what I need the money for, so I told her its for the strip club. They have a issue if you take out over 2k at a time, well maybe if you answered when I called 5 times you would've known I was coming
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November 2022 by Nash
Hala Gobrial the manager business owner specialist is very nice and professional. She was able to help me for all my needs. Highly recommended thanks.
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July 2022 by Service Matters
2nd time and same bad experience inside ATM machine down, go to get money from a clerk a lady in front of me gets $600 out no problem.. to me the clerk tells me machines are down but to go thru drive-thru and try there SMH definitely closing my account.
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April 2022 by Paul Moodey
These guys don't even answer the phone during normal working hours, gave up!
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February 2022 by Jessica Fisher
State issued deposits were being denied access because my signature wasn’t on my state issued card and then because my state issued now signed card didn’t match my license signature from years ago (which is done on a electronic pad and not pen and card as it was at this branch). Had to go to branch Mgr and show state and federal ID (and verify DOB) and provide four signatures to access funds. Ridiculous. Thanks to the Branch Mgr, Stan, Semper fi, for approving access to my funds. PS tell me, whose signature matches every single time with no change, no matter how slight, whatsoever?Update to respond to their response: I don’t ever plan on using a social media platform to discuss my review of your business or any business for that matter.
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October 2021 by Lourdes A.J. Ramos
Bank of America at 2359 US Route 9, Old Bridge NJ 08857. Nice people here. NO problems. I no longer do any onsite in-person banking at this branch for my mother but I want to acknowledge the BOA staff at this branch location with a 5-star rating ? ? ? ? ?
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September 2021 by Mario M
#1 of the worst ever!!Very disappointed with this branch. They won't uphold your appointment. I was there on time but Christopher decided to take in another customer.
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September 2021 by Alex Barroso
I ordered a replacement debit card because the chip no longer worked, it's been a month and I haven't received the card yet. It wasn't busy, I was the only one there so I don't understand how this could have happened. Very disappointed that they can't even do a simple card replacement right.
