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June 2023 by Meena Patel
All staffs are very friendly and helpful ❤️
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January 2023 by dolly patel
Great experience with the bank and the staff. Very professional and polite tellers and managers.
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November 2022 by Neil Grasso
What a bad bank!They would not let me open an account because someone else with the same name as me had a delinquent account.What a joke
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August 2021 by KPJ SportsMaster
Free Cheese with every visit
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March 2020 by C Consu
This is the worst bank ever! There’s no customer service to speak of — it’s horrible, from the manager all the way down the food chain. The representatives are rude and don’t want to do anything to help you, much less actually do their jobs. The manager is incompetent, arrogant, argumentative and confrontational, not to mention knows nothing about having respect for customers. She does not play well with others and gets just about everything wrong! Her references and analogies are all skewed and she rarely makes sense. She shouldn’t be in a management position, especially one that deals directly with the public. Please Provident fix this branch!
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March 2020 by Rahul Vyas
People friendly
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December 2019 by Angela Bonelli
I have NEVER had a pleasant experience with this establishment. The staff is disrespectful and rude. I am a 53 year old working professional, yet every time I go in there for a transaction, I’m treated extremely poorly. I am trying to find another bank closer to me and then I will close my account, my parents accounts and have nothing more to do with them.
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October 2019 by AMANDA TIRSO
DO NOT USE THEM! The staff is rude. Especially Aileen G. Boyle. I was asking to speak with her market manager about my account and she hung up on me. Horrible customer service! They say they will call you within 24 hours when you ask to make a change on your account...never call you and then note their system that they spoke to you. LIARS, RUDE, and NASTY!
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October 2019 by Frank Sasto
Was not able to move forward with account opening
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October 2018 by CJ M.
Nasty, nasty, nasty and nasty!!! I come here bc it's close to my house but every time I'm here a different employee seems more miserable than the next.
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August 2018 by Cristina R.
I have had an account here for over 10 years. They are courteous and informative. Always have gotten a straight answer and a friendly smile!
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October 2016 by Tony Monaco
They will find any reason in the world to reject one of your transactions... saying that you need to contact them to raise your daily limit. CONFIRMING IS LIKE PULLING TEETH IF THEY ARE ACTUALLY WORKING WHEN YOU NEED TO MAKE A PURCHASE. Sometimes they just reject transactions for "Potential Fraudulent Activity" and shut down your card. You have to walk away from the sales counter, unable to access your own money and talk to them later. The mobile app? A joke. Fingerprint scan, passwords, etc and they STILL make you re-verify by asking your great grandmother's maiden name and the street you grew up on. It's great security right? Helps you to keep your money secure? HAH! I've had one company fraudulently take money out of my account on TWO occasions now. Provident Customer Service told me essentially "too bad, work it out with them directly". All of this security to inconvenience you, the account holder and keep YOU away from YOUR money while other businesses can take what they want. Ridiculous.
