TD Bank receives mixed reviews from customers. Some report very friendly and professional service, with staff described as extremely helpful, understanding, efficient, and professional in resolving issues. Customers appreciate employees who spend time to help with problems like fund transfers or explaining account packages, which can lead to clients switching their banking. However, other reviews highlight significant problems, including accounts being mixed up, errors with checks, and a feeling that no one is in charge, leaving some clients in limbo. This has led to frustration and a loss of trust from some long-term business and personal clients.
Matthew S the teller, was utmost helpful when I was at counter a few months ago. Service was with a giant smile. Also Michael at the desk was very helpful as well. Great customer service!!
March 2024
Sabrina thanks a lot for today's help. I was having problem transferring funds from my account in india to the account in TD bank. I was trying hard to transfer the funds but the website had an issue. Thanks to Sabrina for spending time to resolve this issue.
November 2023
Thank you Brandon for the knowledgeable and efficient service you provided while at TD!
