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October 2023 by Tray B.
Update October 2023: Rating went from 2 to 3 stars. I don't like how customer service is not available 24/7 as it used to be, however when I have reached out via messaging- they respond very quickly and resolve the questions/issues. So...this is an improvement!
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March 2023 by TC B.
Customer service has gone downhill considerably in the nearly 2 decades I have been a customer here.
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December 2022 by Russ Fischer
The online and phone customer service is abysmal. I usually am forced to go a branch in person to get any help. It's so 20th century.
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September 2021 by Irorere Owa Festus
Thanks to Mrs Brenda William for helping me and my family trade, I got my withdrawal (cash out) yesterday. You're the best trader I've ever experience. After many times of been defrauded of my funds, i finally get to cash out. trust me when I say She is legit, reliable and experienced. I invested $500 to earn $6,800... Easier than I thought charlotte you're the best trader I can recommend for anyone who wants to invest and trade with a genuine trader.. If interested contact her via
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April 2021 by Linda La Rosa
I had to go to Affinity Federal Credit Union at 1098 Mt. Kemble Ave Morristown NJ today and Michele was a huge help. Not only was she very kind and patient, she was very informative as well. I needed to get a cashiers check and while I was there she noticed I had a savings account with a lower percentage so she then proceeded to tell me about a higher percentage savings account that could help me make a higher percentage on my money while it sits in that account and I was able to switch my savings account right then and there. If you ever need to go to this location, ask for Michele, she is the best!!
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March 2021 by Jerod Johnson
Great bank. Love it only credit union I had since I was a kid. When the public was allowed inside. Nice selection of tea and coffee. Great staff
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January 2021 by Eva Bostek-Brady
Relationship specialist Danielle James at the Mt. Kemble branch was immensely helpful yesterday in helping my college-aged son with banking needs associated with international study abroad. She cheerfully and efficiently answered our questions, processed his account transactions, and most importantly processed a credit card that will allow him to avoid foreign exchange fees (something we didn't even know existed when we walked in the door). Among the best service I've received in the more than 25 years I've been a member!
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June 2020 by Nicholas D.
Kudos to Maria Bautista of the Mt. Kemble avenue branch. My honeymoon with the credit union has been a slippery slope and one step from a separation or worse yet - final divorce. But wait - there's more - entering stage left is Maria Bautista - therapist, hand holder, coach, and more. Maria has the patience of a saint and more - you helped me out with a car loan and it went smoothly - just as she had promised. Here here a round of cheer for Maria for a job WELL DONE thank you maria Nick D
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April 2020 by Shomari Adisa
I have been a member for many years and I can honestly say that Rachel , David and all the staff at the Oradell branch are truly professionals at what they do. Always kind , courteous, and extraordinarily patient when helping with my banking needs. Affinity you can't loose with staff like that ! THANK YOU!!!!!
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February 2020 by Albert Fridays
Thank you very much for making my business transaction seamlessAnd special thinks for Michelle ,David and the branch manager for the information provided and making me feel like I know then for ever they are really genuinely good staff.
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April 2019 by John Dempsey
Never use the ATM for deposits. The ATM took my cash deposit, never gave me a receipt, and the branch just told me Dunbar a 3rd party manages the machine. Please be aware and DO NOT USE!!
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September 2018 by LAR Virtual Support LLC
I have been banking with Affinity for 20 years now and their service is top notch and everyone is always friendly and helpful! Rachel, Raul, Michelle, & Tony are awesome! Thanks to them for all their support!
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September 2018 by Den
Convenient parking and pleasurable service when I went there.
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August 2018 by Rachel Marco-Havens
Was treated with utter disrespect when attempting to cash a check as a non-member. With several forms of ID, including a passport, I was refused due to a PO box address on my license. Worse than being denied the opportunity to cash the check, I was spoken to (and about) with distain and condescension.
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March 2018 by Grant Gallagher
Friendly, helpful staff. Conveniently located and easy parking. Has shared branching and kiosks that can do a ton of different stuff so you don't even need to talk to anyone, unless you want to!
