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September 2024 by Jasmine Powell
I have been dealing with F.C Kerbeck & Sons for close to 5 years now, and it has been one of the worst experiences ever. From dismissive comments by workers, horrid communication practices, discriminatory practices and interactions with their service department, to being sold an SUV that wasn't durable. I've dealt with other car dealerships and Non-America made cars, I have never had to deal with anything like the above-mentioned issues. I wouldn't be surprised if the current issue with my car wasn't the result of their poor service. I have literally had other GM dealerships tell me they would not work on my car due to the poor quality of work from F. C Kerbeck. I literally dread having to have any interaction with them because they've made my car buying and owning experience so difficult and uncomfortable. BUYERS BEWARE!!!
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September 2024 by Rubina Puri
This is the most horrible service people I have seen. The Maserati service manager Bri is not good at keeping her words. I am
Paying $750 for service and not even getting my car washed. They don’t even provided us a car. We were told that our car will be washed and done by 2pm and we had to call her at 3:15 and ask when will our car be ready. I tried taking to the director but don’t get any response. Horrible place. Never going back there.
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May 2024 by Jasmine Andujar
My fiancé always use the app to schedule his appointment for services and every time I take it ( which it never fails) It’s always an issue on how he’s not in the system for service. I was able to get in but not sure if I will go back to this GMC for services. This is my second time having to go through this. Either the app needs to be updated or take it down.
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May 2024 by Dennis The Menace
They suck
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March 2024 by Shaunee O
My husband and I recently had the pleasure of purchasing two vehicles from Jeff at FC Kerbeck, and I couldn't be more impressed with the level of service and professionalism we received. From the moment we stepped onto the sales floor, Jeff went above and beyond to ensure that our car-buying experience was seamless and enjoyable. His professionalism, expertise, and dedication to customer satisfaction are commendable, and I wouldn't hesitate to recommend him to anyone in search of a new vehicle. If you're in the market for a car and want a stress-free, enjoyable buying experience, look no further than Jeff at FC Kerbeck.
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February 2024 by Angela Jacobs
I've bought many vehicles throughout my lifetime; but FC KERBECK is a very "unique" and "special" dealership! When people say "We Treat You Like Family"; I get nervous because family tends to "F" you over; but not them, Not FC KERBECK, they REALLY make you & service you like "Family"; from the great conversations over dinner (they pay -lol) or to any Brand of Vehicle whether Maserati or Aston Martin with Chris, from Front Desk Greeters Jon the GM or Will Durham,to the Porters saying "hello" all the way back to signing at Finance either Joe or Derrick; this ENTIRE TEAM including the Kerbeck Brothers.... They Got You!As a Single Mom, I work EXTREMELY HARD to ensure I give my Son only the BEST; and this Dealership is the BEST!These Gentlemen make SURE my son and I are driving SAFE and I wholeheartedly ADORE them for their Character, Honesty, Transparency and Great Work Ethics!I can purchase a Vehicle ANYWHERE, but I travel from North to South New Jersey JUST FOR THEM, waving Bye to their Competitors right here in my backyard!95-South to My Guys at FC KERBECK ... They ARE the TRUTH!God Bless Everyone at FC Kerbeck!Respectfully Yours - A Loyal Customer for Life,Mom ❤️ & Son ?
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February 2024 by Ownski's Garage
BUYER BEWARE. Horrible place. Would not buy any car from here. They paint rotors and calipers on used cars to make them look better and trick the customer into thinking they're new. They overprice every car, sell cars with known issues and rip the customers off on a daily basis. The reputation and quality of this dealership has declined drastically. Management is money hungry and does not care about employees, customers or anything else. Technicians have to make due with very old equipment and makeshift special tools. Management is too cheap to buy actual special tools needed to do the job correctly. Avoid this place at all costs unless you plan to come back every few months for issues with your vehicle.
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January 2024 by MIKE G.
A HORRIBLE PLACE TO BUY A CAR(? ? ?) THEY ONLY CARE ABOUT MAKING THE SALE AND AFTER YOU BUY THE CAR YOU SOON REALIZE THAT EVERYTHING THEY TOLD YOU BEFORE THE SALE WAS A LIE. DO YOURSELF A FAVOR AND AVOID THIS PLACE AT ALL COST!! MY SALESMAN PAUL V. IS THE BIGGEST CROOK ON THE LOT, HE TOLD LIE AFTER LIE, HE EVEN LIED ABOUT THE OWNERS MANUAL, WHICH I STILL DON'T HAVE TO THIS DAY AND IF I CALLED HIM ABOUT IT TODAY 5 MONTHS LATER IM SURE HE WILL SAY "I THOUGHT YOU GOT IT ALREADY, TELL YOU WHAT BUDDY IM GONNA FEDEX IT TO YOU TODAY" ALL WHILE KNOWING HE IS LYING!! HE IS JUST SO USE TO TELLING LIES THAT HE DOESN'T KNOW WHAT TRUTH IS. THE CARS ARE JUNK,THE SERVICE PERSONNEL IS LAZY AND SLOPPY, THE CONTRACTS ARE SLANTED TO RIP YOU OFF, I. WILL NEVER BUY AN AMERICAN CAR AGAIN AFTER MY EXPERIENCE WITH THIS CHOP SHOP!!BEWARE BEWARE BUYERS BE VERY AWARE WHEN DEALING WITH THESE CROOKS, AND LADIES IF I WERE YOU I'D LEAVE MY PURSE AND JEWELRY AT HOME BEFORE VISITING THIS SLIPPERY JOINT!! 2/9/22 I READ THIS POST AGAIN TODAY AND IT RINGS SO SO TRUE STILL!! I HAVE MOVED ON FROM MY BRIEF CADILLAC EXPERIENCE, AND I MUST SAY THANK GOD I DID. THANKS 4 THE MEMORIES/NIGHTMARES FuCKERBECK!!!!!UPDATE!! 1/15/2023THIS PLACE STILL SUCKS, THEY OFFERED TO BUY MY CADDY FROM ME IN NOV. BUT I CHOSE TO SELL IT FOR LESS, RATHER THAN SEE ANOTHER HUMAN GO THROUGH WHAT I WENT THROUGH WITH THIS CHOP SHOP!! AVOID AVOID AVOID!!
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January 2024 by Stephanie Wyers
I drove past multiple GM dealers to come to this one due to a referral and I'm so happy I did. they kept entertaining my offers and wouldn't let me leave unless I was satisfied. I'm looking forward to working with you again in 3 years
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January 2024 by Jorjiet Massis
I have bought xt5 Cadillac 2018 , when my first bill came I was surprised they add 5000$ to the total payment as a warranty , we agreed on 2400$ . We kept calling them for 3 months with no result .... Now I need to fix my car so I scheduled appointment with service Department . I dropped off my car there. I have my kid with me I asked them for another car to drive back home and they said your warranty not cover that . I received a phone call from them that I need to pay 1400$ to fix the car's thermostat . Its a minor thing . I lost 5000$ over nothing ... this was my first and last time dealing with this company , they care about money and how they can take benefit from you they don't care about customer satisfactionTake my advice don't deal with them .Muaddi Family .
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January 2024 by keith clarkson
I took my CADILLAC to a CADILLAC dealer and after 4 trips, tolls paid, and $2000 later a CADILLAC dealership could not fix my problem. The 26 hrs either waiting or not having my truck I can never get back. Never again.
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January 2024 by John Davis
Bought a truck in July certified preowned had it 3 days dead battery I had to buy a new one needed keys for the retractable bed cover called several times no one gets back to you or follows up. On the we owe they had to order door emblems have called spoke to many people was told there in we will mail them to you still to this day no emblems and no return calls buyer be wear will never recommend anyone buying a car from them
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January 2024 by Bob P.
Customer service brutal at times multiple occasions this has been an issue service guys are good but wow
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December 2023 by Matt P.
the dealership is very cheap when it comes time to trade your car in, but they wouldn't mind selling your car for $5,000 more then what they gave you for a trade in I understand they got to make money but come on people give people what they deserve, especially when it comes to people like myself that takes very good care of my car, very cheap when it comes to trade ins. I'll go somewhere else.
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December 2023 by A
Don't get a car from here! Especially a GMC! I got ripped off! They said the car was certified and I been having none stop problems with the car since I got it. Some of the parts they said the warranty didn't cover it and it was a major part of the car that the car should not had been sold to anyone with. It's a shame I didn't think I would had such a horrible experience with coming from a place that sells luxury cars.
