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June 2025 by Leanna MacRod
Hi its good
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June 2025 by Natasha M
Prompt and reliable customer service
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June 2025 by Harry
I love here i will go again
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April 2025 by Juliet Veintimilla
What’s the point of a pick up order if it takes a month and forgotten about?
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February 2025 by Karma
On January 30th I was racially profiled in this store by an associate who claimed to be a Manager. He asked me for requirements to complete my return that are beyond the normal procedure. He would not allow me to return with Apple Pay which is the same way I purchased the items. He also asked for ID as well which they don’t ask you for when you purchase. Mall security and the police were called in this incident as ir escalated. The associate also refused to give me the contact of the regional manager. He wrote his name and her name on the paper but would not provide more. After the incident, I got in contact with the regional manager and store manager after. The store manager gave me canned, run of the mill responses leading me to believe Adidas condones this behavior. Additionally, after the night of the incident I was asked by the store manager to come back in the Bergen Town Center store to return the items. I requested that the associate that profiled me and disrespected me not be present for my safety and comfort. When I arrived for my 2nd attempt to return, he was at the front desk. There was no consideration given to me st all.
The management and customer service at this store is extremely poor. Adidas corporate does not care. I would suggest to everyone to not spending money where your phenotype is judged as criminal. It’s by far the worst customer experience I had and I will forever know Adidas for this.
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January 2025 by Toknowa
The customer service there are same Amazing group of people that worked there I enjoy shopping there If I see the staff that I know that works there gone I’m gone lol
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December 2024 by clara saldana
Horrible customer service . I have the app and when I make a purchase, they always send my receipt to my email. Last time they didn't do it and when I went to exchange my sweatshirt they didn't want to help me. Manager was nasty. I won't buy adidad anymore.
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December 2024 by Giggy Sprinter
It's not inside of the mall, it's in the opposite of the mall
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December 2024 by Brian Alba
Huge shoutout to Daniel in this Adidas store. Awesome worker with the best recommendations and suggestions of adidas apparel. He Always makes the shopping experience family friendly and is an outstanding communicator. Whoever is his boss, made the best decision in hiring that young man. I now bring my family and friends to the adidas outlet just because of his advice and suggestions for fashion. The best Worker of any brand is in that adidas store, Daniel you’re outstanding!!! Definitely go shop at adidas outlet in Paramus and ask for Daniel.
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July 2024 by Niko
Great selection, great prices, great service.
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July 2024 by Sergio Ballardo Bernal
Although you can't find everything, it meets what there is
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May 2024 by Denia Camacho
Excellent
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May 2024 by Narendra
I purchased shoes from here I, I told cashier to give me email and print Receipt . I. Did not realize that he never sent email recipe. When I went to return shoes, I didn't have paper receipts , cashier said they need receipt to return, I told guy that he never sent email recipe and I lost paper recipe. Guy said I can give you store credit but you need to use it same day. I agree with that than he try to give me $15 credit for $50 shoes. They are robbing you. I wouldn't go this store and staff not helpful.
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May 2024 by Hassan America
The store manager is so rude , he refuse to exchange a pair of snakerthat I purchased from the store for $75 and it was tight, his excuse was that the sneaker is dirty and worn which is not true. I purchased so many items from there. But not any more. I don't recommend this place .
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December 2023 by Shay Jay
Excellent, the staff very helpful and respecful, what more can one ask of them?
