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September 2023 by Dan M.
Where do I start? I've been charged more than 12,000 dollars for servicing over the last 5 months. I would pay more than 2500 for a "simple fix" and they would return the car to me but a day later, the same problem.Did they fix it for free. No, I "needed something else done." Another couple of thousand dollars. Their mechanics make many mistakes, as well. I don't know if they test-drive cars before giving them back but it sure doesn't seem this way. My advice is a different dealership if you choose to take your car to a dealership rather than an outside mechanic
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August 2023 by Brian P.
I recently bought a used truck and noticed some issues when I got home. I brought it in to customer service and the service manager had a condescending attitude towards me because I look young. He was nasty and said they would look at it. He wouldn't let me show him the issues and just wrote them down. Clearly he wasn't listening because when I picked it up he gave me more of an attitude and said they found nothing. They didn't look at what I told him to, said there was nothing wrong, and they left grease all over the windows!! Now I still need the issues fixed. Horrible experience and the service manager did not care at all to help. What is the point in buying the extended warranty if they don't fix anything at all!! And I brought the truck home from the dealership like that!!!
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May 2023 by Jeff G.
5 star review for all American ford. You guys are the absolute best. Nothing ever goes wrong. Im always happy!
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April 2023 by Mark D.
Where do I start the worst experience at a dealership. Purchased my truck from an out of state Ford dealer because all American wanted 5k over sticker price for the same truck. When I got my truck home there was a factory paint defect in the fender. Took it to all American fordnin Paramus for them to paint it under warranty. Was told on Friday march 31 to drop it off and it will be ready the following Friday this is a truck I have only had for 5 days at this point. Next Friday April 7th came and went and nothing got a call the following Wednesday April 12th that the sticker for the fender came in and it didn't work and now it's on back order everywhere for a sticker and they have no clue when it will be ready I called fired corporate and made a complaint and the following Wednesday April 19th that it will be ready and delivered to my house Thursday. They delivered Thursday and the fender was all bubbles so was the sticker there was overspray on my doors the bed moulding was popped up and uneven with the body lines and there was green painters tape left on the part they painted. Refused delivery they took and back and assured me it will be fixed and dropped off Friday. They dropped it off Friday when I was at work came home and literally they did nothing but wet sand the fender and fixed none of the other things from the first time. Saturday i went to the dealer and spoke to the owner to be cursed out by him in front of his staff and told never come back here you didn't buy it here we should have refused the job. I'm playing games because I asked for the truck to be fixed right and detailed afterwords for a 3 week wait and having it sent back 2 times for crappy workmanship. The owner belittled me in front of his staff and said we have no choice to make it right but you will never come here again after this and your not getting shit extra. They picked it up Monday and told me it would be ready same day so I took a vacation day from work and by 3pm I heard nothing and called and was told sorry we have to order a new moulding and it might be ready tomm Tuesday April 25th Tuesday came and went and nothing got a call Wednesday April 26 to tell me it's ready and they won't bring the truck to my house again I have to go in person and pick it up. So they close at 5pm and I get out of work at 7 and they said the owner said that's the only way I will get my truck in person. Had to have my 71 year old dad get it for me since I work till 7. Moral is don't go to this dealer they are terrible.
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April 2023 by Penguin Overlord
How about you sell vehicles around msrp. True greed is just disgusting.
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February 2023 by Ginny O.
Just leased a 2022 Ford Explorer XLT and the entire transaction was seamless. Thank you to David Campos (sales) and Anthony Girratano (sales manager) for all of your help. Would highly recommend All American Ford. Could not have asked for a more professional and comfortable experience.
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November 2022 by Art T.
I went to the dealership "All American Ford", Paramus, New Jersey on 10/29/22, to buy out my Ford F150 Lariat. After I spoke with sales consultant named Javier, I was given the purchase order form which was duly signed by them and I submitted the form to the financing company. The financing company gave me a check with the exact amount that Ford asked on the purchase order form. When I went to the dealership and handed them the check together with the other requirements, they told me that they made a mistake in the purchase order form that they gave me, and I have to pay an out of pocket in the amount of $493 on top of the amount that was written on the check. I told them, it's their mistake, why I should pay for it. The amount should be whatever was stated in the purchase order form. The finance manager told me that I signed the agreement 2 years ago to pay for the extra $493 and then he show me the new purchase order form that they had just made. The form reflects the additional cost of $493. I told the finance manager, we should go with the original purchase form, that document was legal because they signed it. He insisted that for me to buy out the vehicle, I have only 2 options, to pay the $493 out of pocket or go back to the financial company to issue a different check with an increase amount of $493. I asked the finance manager if I could talk to his manager, because maybe he/she can give me a different answer. He said that his manager was not in the office today. I can only talk to him, the finance manager. If I talk to his manager, I will get the same answer. I told him that I want to talk to his manager for 2 reasons, to find out if I can get a different answer and to tell his manager of what happened on the purchase order form, that they made a mistake. The finance manager then told me, if that's what you want? Ok, I'll bring my manager to you. All this time the finance manager told me that his manager was not in the office, now he's telling me, he can get him/her. Meaning he lied. I wasn't able to asked the name of finance manager. Sales manager Anthony Girratano came and explained to me the same thing, I asked him if it is possible that I will not pay the $493 because it was not our mistake, even though we signed the contract two years ago. But he told me that the purchase order form is not a contract even if it is signed, he can only give me 1 free oil change. Then he grab the check and handed it to me and he stated, you can get your check back if you don't want it. I told him that I want the truck and will just take the 1 free oil change. I told him that base on my observation, the finance manager was upset, when I said it's their fault, and they should be the one to fix it and not me, while I was calm when we were talking. Sales manager Anthony then told me that the finance manager was young. I then asked sales manager Anthony why you want to kick me out right away if I will not pay the $493. He then told me, no I didn't because if I do, I will open the door for you. But it's obvious he want me to leave without hearing my explanation, when he handed me back the check and told me I can go and take the check with me. I have no other option except to pay the $493 and take the free oil change because we want the truck. Poor customer service, very poor.
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October 2022 by Annette S.
A nice clean dealership with attentive personnel at every encounter. I purchased several cars her and recently bought out a Lincoln lease. The transaction was seamless and easy. I did bring in my Lincoln for an oil change and was in/out in 1.5 hours. It was a rainy day so I didn't expect them to wash the car as one would get at a Lincoln dealer. A week after the buyout I returned to pick up new registration and plates and that was also an easy and seamless experience. I drove around to the service are and the attendant changed out my plates and I was on my way al within 15 minutes.
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October 2022 by RICH CAMPBELL
Your organization should be ashamed of yourselves. How can you quote $10,000 dollars over sticker price for a simple work van ?????? BEWARE BEWARE BEWARE !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
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September 2022 by Michael S
Staff locked me and my family in the back lot. Knowingly. Would not let us leave.I had a 3 year old with me.Words exchanged. Eventually staff opened gates.Staff aggressive, combative, profane, completely inappropriate.
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June 2022 by Carlos V.
The service is horrible, the representatives are not friendly, purchased a car from here what a mistake, sold me a repaired car for brand new, stay away from this place.
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June 2022 by Michel Cardenas
Very friendly
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April 2022 by Zacharias L.
The service center is horrible. I brought my expedition in last year due to clicking noise, thry looked at it supposedly for an hour and could figure it out. Then an hour later, they most likely blend door actuator. I already knew it was the blend door actuator based on feedback from friend. Lol. Then they quoted me a ridiculous price due the complexity of the job. The part costd like 100 bucks but charged like 15x for labor. It was a Thursday and I needed the car back on Friday for weekend trip so I said just do it. I picked up the car on Friday, and of course, they call me right before closing. I take car home and realize they did not put the lower dashboard covers back on. Wtf! Had to go back on Monday to get the covers installed. No apologies or anything. Then my ac has been going on the fritz since they touched it. I will never go back. Stay away, find another service center. The one in Hackensack is no better, find a non Ford service center.
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March 2022 by James A.
Let me start off with that I dislike dealers, especially car dealers. Cars should not be this expensive. I did have a nice experience, but I will my automatic bias against dealerships lol! I went here to test drive an Expedition for my new work car. I needed a larger SUV for the long road trips my family and I take. I also test drove the Ford Edge. Eventually I went with a completely different car brand altogether. The test drive was very nice, the salesman was very helpful, and he actually took the ride with my wife and I. He recommended roads around the area to get the best experience. All in all, the SUV was very nice, but was a little too much out of my price range for me... They also wouldn't give me as much as I wanted for my vehicle. My wife and FiL both love Ford, I'm not brand loyal in the slightest lol! I want a affordable SUV that has some nice bells and whistles, and gets me from A-B. All in all, we really did have a very nice experience here. The staff was very friendly and attentive. I really have no issue with them. I just wish vehicles didn't cost an arm and a leg...
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January 2022 by Noel M.
HUGE LET DOWN IN SERVICE As a Ford customer the amount of disappointment I had experienced at this dealership needs to be written about. I dropped of my truck at 9:30 am to be serviced for an oil change, recall on the door handles/locks. A wheel alignment was recommended to me as well so I agreed to get that done. I left my truck there and when to work. At 5:15pm I called to see if my truck was ready, at that time i was sent to voicemail. Quickly after I received a text message asking if it be okay for them to keep my truck overnight. I responded no and shortly after I received a phone call. To my surprise I get the news that no work was done on my truck. Turns out that parts needed to be ordered to take care of the recall issue which is understandable but the fact that not even the oil change nor the wheel alignment was done. The lack of communication and level of professionalism was the most shocking. I had to rush to pick up my truck as they close by 6 pm. When I got to the dealership the service adviser named Jennette explained to me that no work could be done on the recall as they needed to order the parts. I was mostly annoyed the way my truck was left there all day not being attended to.Her explanation on why my truck didn't receive and oil change or wheel alignment was lack of staff. I was very disappoint but gave this dealership the benefit of the doubt. She told me she would call me when the part come in. It is now 2 weeks later and still not one attempt to communicate what is going on. I get all my oil changes at a ford dealership and because of this experience I had to take my truck to Valvoline as a quick fix. My impression of Ford has been tarnished by this experience because I didn't feel as though I was treated as a valued customer. None of the services I booked this appointment for were taken care of.
