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February 2024 by Rapido Services
I signed up and met with Emanuel Castillo Client Solutions Executive in this store to port my business account from Tmobile to AT&T. I paid my devices off in promise of a $4700 credit to my account in $1000 increments every 3 months. After 2 credits Emanuel is no where to be found changed his number and is no longer responding my emails. This has been happening since April 2023. Still no resolution and haven’t been able to reach out to any manager or district manager or anyone from corporate. Customer services is of no help.
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December 2023 by Mark Tower
Wes was incredibly helpful and professional. He met us at the door. Listened and met our needs and saved us a lot of time and money on the transaction and our bill. Terrific experience overall!
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December 2023 by Gwen GRANT
The sales rep was so helpful! He explained everything that was going on with my phone. He was able to fix my phone.
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November 2023 by Sambo Iddrisu
I had a lot questions about AT&T especially with number portability but the salesperson was extremely nice and had full knowledge of the service they rendering and where she was not sure, she did not hesitate to ask her supervisor. Thank AT&T
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October 2023 by Jason James
O came in and the customer service was excellent treated me very well wonderful service there
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October 2023 by Tara Krause
Staff was great, kind, attentive, knowledgeable and patient. Took care of my mother including upgrading her phone and her service plan.Great customer service. I will continue my long standing relationship with AT&T and always upgrade with you instead of Apple. Thx!
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September 2023 by Rob Iracane
Had a problem with the eSIM on my new iPhone that I purchased upstairs at the Apple Store so they sent me downstairs to this store. I was helped immediately and the problem was resolved almost instantly.
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September 2023 by Jes Navida
It was a great experience!! Was helped right away. Julio really helped my family with our phone plan. We are now saving more with new phones and watches!
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August 2023 by Alisha Cristina
I was told I was eligible for a free upgrade if I turned in my old phone. I would have to upgrade my plan too. So I did. After the transactions were made, my files transferred and my credit card was charged, I was then told my old phone wasn't eligible. Not only did I lose my old plan, I now have to pay 22 dollars a month for the next 3 years. The employee should've checked if my phone was eligible before handling the transactions and wasting an hour of my time.
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April 2023 by Lakeema Wells
JACOB is INCOMPETENT!!!!!! Stay away from this location but if you can change you provider. I went to garden state plaza and purchased 3 phone.Upon arriving home after being at this location for 2+ hours , i attempted to make a phone call however the phone does work. He connected the phone to a different account and I ended up having to return the 1 day old phone and get a new one. Now i’m trying to submit a claim because my son damaged the screen but now the customer service rep is telling me i don’t not have insurance. When i purchased the phones i also purchased insurance for every phone. But according to them I do not have insurance. I
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November 2022 by Car Mo
They helped a friend to change his rings before it goes to voicemail now rings 6 time's perfect.
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October 2022 by Elaine Berkley
The Apple Store upstairs was unable to figure out how to add the cellular connection between the iPhone and the Watch 8. They sent us downstairs to the ATT Store where it took all of 10 minutes and could have been done by Apple
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August 2022 by Ali Karbaly
A week before I was in the store, they promise me the new promotion going on to bring your iPhone 10 and up to get $700.00 credit for iPhone 13.I did that, when I was dropping my iPhone 11 they could do and I end up with no phone.Thank you
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July 2022 by Anveta Flowers
I love AT&T they didn't have what I was looking for so they sent me to the Apple store
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May 2022 by Triana Roque
Jovy you’re a scammer and a horrible person taking advantage of non English speaking mother. You should be ashamed of yourself. If you don’t want to do your job then work somewhere else. I already reported you to ATT so maybe that will stop you from taking advantage of hard working people.DONT SHOP HERE!
