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March 2024 by Joseph S. Marini
Heather, our sales person at the Paramus location, was an absolute pleasure to deal with. She gave us our space and when we were ready to pick our sofa she was right there to assist. The delievery was seamless and the couch itself was beyond expectations. Great product and wonderful service.
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March 2024 by Melissa Shore
My husband & I had the best experience working with Donna! I fell in love with a couch as soon as I walked into the showroom only to realize it would be too big for my space. Donna helped us design a beautiful custom couch that will work perfectly in my home. There are so many options to choose from and Donna guided us through each step seamlessly. She is patient, extremely knowledgeable, and has a great eye for design. I highly recommend Donna!
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March 2024 by Calvin Walsh
From our initial visit to the showroom to delivery, we were completely satisfied with the purchase of our Bassett sofa.We had something very specific in mind and visited several other national furniture retailers, not finding anything that appealed to us. We had not shopped Bassett before, but there was a location nearby and we stopped in. Donna Heskins very knowledgeably pointed out models that came closest to what we had in mind, and one in particular—the Mitchell—fit the bill almost perfectly. When we returned to select fabric, she helped us select a custom fabric that made us feel we were getting a new look, but that also coordinated with existing armchairs and area rug. She also guided us in choosing seat cushions that delivered the firmness we were looking for.Our new sofa arrived this weekend—delivery was hassle-free and as scheduled—and we love it. We would certainly use Bassett again and recommend Donna to anyone in the Paramus, NJ area who is shopping for furniture.
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March 2024 by Gerri Minichetti
Beautiful store, the BEST staff and, high quality, gorgeous furnishings. From when I first walked in, to the design process, to furniture selection, to delivery, Donna was absolutely amazing!! I needed to furnish a newly renovated family room and dining room and Donna helped me through the entire process. She gave her honest advice, came to my home and measured, brought samples and made sure everything was entered perfectly and arrived perfectly. I can’t recommend Bassett in Paramus NJ enough! Thank you Donna, David, Michelle and everyone else, for making my furniture buying experience so easy and satisfying. Love everything!!!
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February 2024 by Lori Zucaro
Had a great experience with Donna buying and with Patrick when we needed help with the charging unit.
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February 2024 by Amy Castellani
5 stars! Donna was so helpful in providing design advice and helping us select the perfect couch and ottoman for our new home. We cannot wait to receive it.
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February 2024 by Gail Mooney
Donna is an absolute pleasure to work with. She spent a Saturday afternoon walking us through our choices for dining room chairs, fabrics and a rug. She gave us many options and listened to my ideas and helped us choose the perfect pieces! They were delivered today and look absolutely terrific! Not to mention the pleasant and efficient delivery team who would not leave until they were sure we were satisfied. I will not hesitate to contact Donna again for help with my next decorating project - the living room! Thank you to Donna and the Bassett team.
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February 2024 by Jose Ithier
Donna was very patient and kind during our interaction and has continued to makke sure I am happy with the Bassett process.
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February 2024 by Jacqueline Aleman
Heather is extremely professional and helpful! I am very happy with her service and accommodations.
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February 2024 by Jackie P.
Horrendous customer service. I received an item that had a damage in the leather. Customer service was useless. When my initial complaint was supposedly escalated to a supervisor or someone "higher up" than the person who read me a rote response that was not acceptable, and was unable to answer any of my questions, NOBODY had the courtesy to call me back. NOBODY. After one month of no response, I reached out to the store. The person who helped me with the purchase quickly told me he is a 'designer' with limited influence in customer service decision. In my opinion, he is a 'salesman' who sold me the damaged item. Rather than assist me at all with correcting my damaged item, the 'designer' told me the store manager said I can have the item that is on display in the store instead. That item was a floor model that was shop worn and a different color than what I ordered and doesn't not match my room! Seriously?! How is that a resolution? Still....nobody from customer service has ever gotten back to me. I will not shop here again. I will end this review where I started....HORRENDOUS customer service.
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February 2024 by Joanne Condon
I worked with Donna Heskins at the Bassett Furniture store in Paramus, NJ. A true professional - kind, patient, knowledgeable, professional and really on the customer’s side! We had a little difficulty with my order. Donna went to management, on my behalf, and had everything rectified. I would highly recommend Bassett Furniture and Donna Heskins in particular!
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February 2024 by mike
I worked with Sarah Luppino from Bassett to furnish our new home. She was amazing to work with. Sarah truly understood our vision from the start and we are so happy with all the furniture we purchased from her. She also quickly responded to all emails and phone calls. Highly recommend working with her as she is a great designer!
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January 2024 by Jesenia Alvarado-Hill
Just finished redoing my entire first floor and in need to furnish it. I went into Basset to look for livingroom furniture and as soon as I walked in there I was disappointed. I walked in and immediately seen 3 sales women seated on a couch. I continued to walk towards them and they continued to ignore me but would whisper to each other and then look at me. I continued walking towards them and they still did not acknowledge me. As I was the only customer in the store at that time I was confused that none of them attempted to help me. I felt I was being judged from the very first time I stepped into the store. Maybe it was my appearance, maybe it was my age, maybe it was my race, or maybe it was all 3. I don't know what it was but they made me feel uncomfortable and I left there with a great feeling of unease. I will never go back nor would I ever purchase the Bassett. This incident happen at the Bassett in Paramus, NJ.
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May 2023 by Tina W
Excellent experience working with Seth! He was extremely professional and went above and beyond our expectations from beginning to end! We furnished an entire home and Seth made sure everything went smoothly! We love our new furniture and truly had the best experience thanks to Seth and the rest of the team at Bassett!
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May 2023 by Alexandra Bandremer- Perez
Furniture is nice; good things stop there. Salesperson failed to adequately explain imperfections in wood that could occur; customer service is HORRIBLE; we ordered furniture in November and are STILL waiting for replacement pieces as it arrived damaged at delivery. Store could care less and has not offered any type of compensation to amend the AWFUL customer service other than to take one piece of furniture back. Horrendous. Never go here!