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March 2024 by Raymond P.
I bought a laptop in 2015 from a Best Buy in NYC, it was piece of junk BUT it lasted me 2 years. Ironically, exactly 1 month after my best guy geek squad insurance expired. Now NJ, bought a Hp laptop, no insurance, it literally died while I was using it without any warning 6 months in. Yeah I know, it's an HP manufacturing issue. I went to Best Buy to see how much it will cost me to have them fix it and this scam artist was trying to sell me a new computer without even mentioning that HP laptops have a year warranty from day 1. I sat there in utter disbelief and disgust that instead of getting customer care, I was taken advantaged of. PLEASE DO NOT BUY 1 YEAR IF WARRANTY. Most manufacturers already have a 1 year warranty with purchase at no additional cost. But seriously.. why would you try to sell someone something when an item they bought from said store broke in half a year?? AND had the nerve to not tell me something as basic as "contact the manufacturer" like wow man. I hope the place goes down under like a Gamestop in Wyoming.
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March 2024 by Bill K.
Beware of shopping in #Best Buy, any of them. I purchased a washing machine in the Paramus #Bergen Towne Center store. I was under the impression it was a new machine. After #Best Buy canceled my delivery, without notice mid you, I came to find out they were selling me an open box machine. I called customer service, or better phrased disservice, and was told that I could get my refund after 7 pm when the truck returns. I went to the store and spoke with Shah, who claimed to be the store manager. He was supposed to call me at 9:30 on 3/2/24. As if this post I have not heard from him, I am really not surprised either. Today, I called customer disservice and was told I would have to wait 48 hours for the order to be canceled for a refund, and I would need to deal with the store. I have unpleasant experiences in the past with #Best Buy, but this is ridiculous. I should have been notified earlier and offered a replacement.
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February 2024 by Heba Mogahed
Good service ,variety of products
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February 2024 by Bimal Rana
Worse store customer store - bought cricut 3 from the store and try to return it and give me hard time. They said you can not return the item saying it's used. Which box wasWas nevered opened. They said you can not open any printer which comes with ink. Cashier don't know this product does not come with any ink.
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February 2024 by Boris Nemkovsky (LifePassionTravel)
Very disappointed with service. Store was so empty and we walk in and could not find any customer services reps. Had to chase through a store. Other than that, was OK
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February 2024 by Pryce Mandel
Bought a TV, the guy specifically ask do you have optimum. Yes. Git it home it wouldn't download the optimum app. So next day we bring it back, they had an Insignia fire tv. We took that home... but it was open box and so.. it came with a Roku remote. That didnt work, so... went back and got them to give us the right remote. Guess what? We can't install the Optimum TV app on the Firetv.No idea what to do next.
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February 2024 by T K.
I bought a camera from Best Buy. I took in on vacation, took pictures that I cannot see; the charger also does not work or fit. I took it to Best Buy without an appointment. While they couldn't fix my problem, Rashiek went out of his way to help me.
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February 2024 by Bestgamer ever
Good service. Got a fire stick from here. Line to register was slow but I get it it’s a busy day since it’s Presidents’ Day. But overall it’s pretty good
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February 2024 by Дети Лета
The sales staff is extremely helpful and friendly... if you happen to find them in the store.
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February 2024 by Maritza
Not good service. I had to wait 20 minutes to be attend and the guy said look by there if you find what your looking for
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February 2024 by Paul Cohen
This Best Buy never seems to be busy. Lots of staff. Select products on display. Very difficult to get price matching. Easy returns as long as you follow their rules.
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February 2024 by alberto vera sanz
I like this store for the quality-price, in terms of household items, and entertainment. Very good service and very clean and tidy. I recommend it. A ten... ?
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February 2024 by Ariel URTUBIA
Excellent attention!
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February 2024 by Gabby Gist
Cool!!!
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February 2024 by allison rodriguez
The people working here don’t want to help , I waited for 20mins to get assisted. I asked a guy to assist me and he stated he would get someone to come help me , no one came. I see him going back and forth several times just playing with a ball bouncing on the floor. Ridiculous. 0 starts if I can.