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March 2024 by Anni C.
The worst gym in my life that I have visited is a robbery after two months of registration with the basic plan paying 10 dollars a month they charge you an annual fee of 63 dollars when they never gave me that detail in the contract, very unprofessional and apart of what they charge you also if you want to withdraw your plan they still charge you an extra amount. I will never in my life recommend that gym to anyone.
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January 2024 by javier vielma vizcaya
Really nice gym, good weights, all the machines necessary for all muscle groups
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January 2024 by SHADMAN MUNSHI
So far no issues or complaints:) Great staffs and good spot for working out and training. Just wished they had more locations.
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December 2023 by T Patt (NewAgeofTruth)
I will never go to this gym EVER!!!! My wife decided to get this membership for me for my birthday four months ago. I never even stepped foot into a gym but I was still being charged a monthly fee. I asked to cancel the service and their customer service only exists via email which took over a week for them to respond only to tell me that they are not going to cancel my membership right away for at least another month while my charges accrue and didn't seem to care at all about me not using it. BUYER BEWARE!!!!!
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December 2023 by Clement L.
One of the worst gym run by unprofessional manager name Jacqueline Ariza. Shame on her. She lied about the address change cancellation policy that just renew. I ask further on date of changes in document. She immediately pull the paper & say it's is for internal only. This is run by a bunch of con women. Don't go near.. go somewhere else for honest operator.
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October 2023 by Lauren Shah
Great, they have preworkout, protein shakes and energy drink of variety for sale.
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October 2023 by Craig B
No cell phone signs everywhere, yet people are sitting at machines on their phones, people filming (wearing a blink shirt, but unsure if an employee), and even laying on benches talking between sets. Multiple bars an machines with weights not reracked. And dumbells not racked in the correct spots. Stopped going to this location because of these reasons, and thought going off peak would be better. Was wrong.
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September 2023 by Will B
Great Gym, lots of treadmills .. You’ll find everything you need there, just need to make sure you come in at the right time so you can have access to machines
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August 2023 by Andres Loaiza
When you sign up make sure to ask about their cancellation policy (I was never made aware of it). I decided to cancel at the end of the month thinking it would be a simple process, turns out the gym will hit you with cancellation fee that runs for an additional 45 days. So basically I cancelled and they charged me with a retroactive fee for the next 45 days even though I won’t be going to this gym anymore. This is the most ridiculous policy (is a SCAM) that I’ve ever seen besides the $50 yearly fee that they also hit you with. Dishonesty seems to be this location true policy. Impossible to recommend.
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July 2023 by Samantha Sednaouiy
I’ve been going here for about a month and it’s a really great gym though the customer service and staff could be a little better.
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July 2023 by Mohammed Dhanji
When I started, I was very happy. It was cheap to sign up, and I liked the way the PT sessions worked. You bought sessions individually and you didn't have to buy more until you used up your sessions. Then they changed it in order to make more money, so now you have to pay per month, and if you gotta cancel or can't make all the appointments you made, you lose that money.What really made me angry was, I never signed up for the new plan, I never signed their new contract. I had to stop going recently after being rear-ended and got whiplash, so I didn't even think "now I need to stop going as frequently so let me cancel the PT sessions" because I never signed up for the new ones, but lo and behold, not only did they charge me for another month, they charged a different card than what I had originally given them. I called them on the phone and all they did was read off a script"Sir you signed the contract, there is no refund""but I never signed the contract""sir I'm gonna need you to calm down"Went in gym to dispute it with them, they lied to my face and said "Sir we dont have the contract you signed, but you do in your email." After I explained that not a single business wouldn't keep a copy of all signed contracts associated with their business, they finally called the manager, who refused to give me her name, number, or guarantee that I would get my money back. She did, however, threaten to call security.Finally after talking to my bank about their unauthorized charges, I came in one last time to cancel my membership with them. The same people who lied to my face also filed out the membership cancellation form for me, then had the audacity to ask me why I was leaving.While the gym is nice and big, I can't recommend any company that illegally takes money from you and constantly tries to make sure I don't get that money back.P.S. you have to pay a fee to cancel. Unless you've been there for a whole year, which I doubt you will, because neither the staff nor PT I originally signed up with no longer work there after 6 months. Always stay away from business' with high turnover rates.Update: This business tried to charge me AGAIN a month after I cancelled, so I reported them to the Better Business Bureau and they solved everything within a week.Update: I believe they have done something to hide my review. Shameful, really.
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June 2023 by Sean R.
Bunch of young kids working front desk, sitting on top of the counter. Not greeting, not welcoming.. eating food and talking amongst themselves ina huddle. Not a great or good representation of customer service.
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May 2023 by Cuneyt İleri
Bad bad bad bad!!!!!Restroom worst!Doesn’t worth to spend your money guys!Also their cancellation is like kind of pyramid ?? they don’t let you to cancel your membership easy!What you guys are? Sort of prison?
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March 2023 by Craig P.
The manager Jackie has zero customer service skills. No wonder her staff are rude and disrespectful because they are learning for her. You can read all the negative reviews and they all have her name on it.
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March 2023 by Sam Racchumi
Don't sign up to this gym ! Worst experience of my life ! My phone was dead an I didn't have my tag to sign in so the manager called security on me ! Told me to go home an come back tomorrow with the tag meanwhile I take the bus so it's a huge Hassel. Since I didn't want to have wasted my time , I thought I pay monthly to this gym it shouldn't be a problem . Nope ! They called security on me seems like that's the best way they could have gone about it instead of letting a member that pays go work out. They don't treat members good here at all !!! An it was snowing out !
