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March 2024 by Tony Krohn
Sloppy lazy unprofessional. My diamond sat in the store for 10 days without being sent out and now if I don’t receive it by 3/15 as promised a lawsuit will be filed.
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December 2023 by Steve Burns
Great experience from Bill and Brittany helping me choose the right diamond and setting for my engagement ring. Very educational, very patient and no pressure. Happy to have chosen Blue Nile and this store! The quality is great and selection is huge. Great service!
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November 2023 by B
Bought a ring set from them and when unfortunately I had to sell it the buyer just needed authentication. They were empty said appointment only but also said they would not authenticate it either. We walked up to kay jeweler and they did it all for free happily. I mean really, blue Nile won't stand by their products?!?! Never again
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October 2023 by Grace S.
They have a beautiful selection of engagement rings here. I went for a consultation and the man was very nice. We went through different band options and he was very accommodating. He went over policies and procedures and answered every question I had. I took one star off due to the fact that he said he would keep in touch and email us after our visit, he never did. I would consider the prices competitive.
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September 2023 by David Dean
Bought online and you can’t rate that but same company. Fine unless you have a problem then forget any service from them. It’s been 45 days and they are incapable of shipping my ring back and won’t allow an exchange. Shop elsewhere.
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September 2023 by Daniel Gilpin
Kerris was absolutely amazing at helping me after my wedding. My wedding band didn't fit (2 months after I had originally bought it) and she made time to meet with me the only day that I was available and helped resize my wedding band.
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December 2022 by Jeffrey Peng Mun Lee
Blue Nile has all four C’s: cut, clarity, color, carat weight that I had in mind.This is not a store, but a showroom only.They are brokers and get diamonds from all over the world, and post it on their site. For me, it was easier to shop here than the hassles of the NYC jewelry district.Did my research on their website prior to coming in. They’ve been in business for many years.There is a return policy.You will find D and E color stones with IF (internally flawless), with GIA certifications. Each stone is etched with a serial number. You have the option to have it sent to your home address (someone must be home to sign) or pick-up at the showroom.You can purchase the stone(s) loose or mounted on a ring, earrings, pendants, in 14k, 18k, platinum, yellow or white.A very professional, friendly & knowledgeable team.