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March 2024 by Jessica kinzley
The staff was incredibly helpful, guiding me to the perfect toys with a friendly and knowledgeable approach.
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March 2024 by Angela Brown
This build a bear was awesome. The staff helped me so much and they were so nice.
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December 2023 by KC
So fun for my 5 year old daughter who has never done this before. Staff was amazing, kind, and sweet to her.
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September 2023 by Lauren F
First I want to share that your employee Emily is fantastic. You need to hold on to her because she was wonderful with my son and made our experience so nice. She was literally sitting on the floor with my son while he was scared of the stuffing machine sounds. Thank you Emily!We went to buy a new friend for our son to put his pacifiers in and it worked! We were surprised with the nice quality of the stuffed animals and all the options for dressing them. We will be back!
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August 2023 by Mad Shultz
Thank you Karen and staff for marking things fun and special for us.
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August 2023 by DL
Staff was super friendly and nice! EVEN KAREN. Y’all haters must be bratty kids raising brattier kids but everyone was so sweet in there. The Karen bashing reviews almost made me go to a different store, and I’m so glad I chose to go anyway!
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June 2023 by Joshua Rossi
This is a fun place to browse in when I am in Paramus Park but when I was looking around in the store this worker lady who has dark hair and who wears glasses was being really sassy to me because I was just looking in the store just like any other polite customer and when she just saw me looking at the merchandise she said we are working right now and told me that I shouldn’t really be looking around in this store. She really made me feel bad and less of a person. Someone really needs no teach that lady some proper work educate….
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May 2023 by Bestgamer ever
Had a good experience, We were only there for about 15 Minutes to get a bear. It was really good. The lady that helped us was nice
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April 2023 by Holly K.
We were in town visiting my in laws and my MIL wanted to take my son to Build A Bear. It was a pretty cute activity, I gotta say. Build A Bear got big when I was maybe in middle school, so I remember going to the mall with a friend to get a bear. It was fun being in the store again. The employees were friendly and had a nice selection of bears. My son ending up picking their sparkly reindeer (you do you kid). He also really liked giving the reindeer a "bath". He didn't care to pick out any cloths so off to the birth certificate computers we went. I will say my MIL was lost, she would have been super confused on what to do after the bath if I wasn't there. They now charge like $1 or something like that for the boxes, but I do think they are worth it. My son loved toting around his new reindeer in his "house". Overall a very cute experience that my four year old thoroughly enjoyed.
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January 2023 by Janelys Melendez
Worst build a bear I’ve been to… the customer service can do better if you don’t like your job, then don’t work in retail is that simple..
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January 2023 by A L
Fun place for kids. Good price for birthday bears.
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October 2022 by Nelly Pareja
KAREN NEEDS TO BE FIREDI went into the store today to purchase the birthday bear for my son who is turning 1 in a couple of days & she kept rushing us to hurry up & pick stuff out. I told her I’m only here for the bear & she kept mumbling under her breath that it’s only $1…. Then she told my husband really rudely that he needed to stop going in & out of the store as it messes up her numbers.. he was going throw out some trash. NEVER going back to that store again.. it’s supposed to be a family kid friendly store. FIRE HER ASAP
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October 2022 by B. Jacob
It was awesome!! Harley & Sasha were so fantastic & helpful!
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October 2022 by Christine Villaverde
A year ago I went here for the birthday bear promo and was told there were none in stock. When I asked when there would be more, I was rudely told no one knew the answer to that. This year I went in on 10/1 and was told my 2 year old couldn’t receive the promotion because her birthday month ended yesterday. I can guarantee you I’ll never pay for anything at this place again.
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October 2022 by Kathleen Duffy
I am a 67 year old grandmother who stopped in this store with my 70 year old sister who has trouble standing for long periods. Looked around with her picked out 2 bears. Went back outside with my sister to get her settled on a bench. Came back in to get my bears stuffed and pick out some clothes and I am assuming she might have been the store manager greeted me at the door and told me to limit the number of times I come in and out of the store . I stared at her in disbelief as she tried to explain that there was a thermal counter thinking I was another customer every time I went in or out which I think was 3! I told the young lady I don’t want the bears.The store was completely empty except for me at 5:00pm or so. I’ve been buying Build A Bears for my Grandkids for over 15 years. Usually for every holiday. The woman who spoke to me like I was 10, needs some serious re-training . Unprofessional , nasty .1 star for the young girl who was helping me.
