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April 2024 by Alessandra Curcio
Rude employee Friday afternoon. Ignores customers, and screams at them when they ask questions. Simply asked if something was naturally sweetened, he rolled his eyes, threw the drink out, made another, then i tried the drink. I wish he had said 'yes, it's sweetened, would you like unsweetened'. Instead he just threw the drink out without saying anything and made another. Then screamed 'what do you want', when I said 'we wanted it unsweetened, why did you throw the first one out? You never asked if we wanted it sweetened or not'. The other patrons were also baffled by this. I don't blame them. This guy was scary he screamed. You could have probably heard him across the hall at J Crew to be honest. Please don't scream at your customers. Simply get another job if you don't like customer facing roles and don't ever assume things either. So rude. I'm sure there are plenty of other jobs at Dunkin Donuts that don't require you to interact with customers.Kid-friendliness: Don't expose your children to this rude employee. I don't know his hours, but Friday afternoons, children should not be exposed to this rude employee.
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April 2024 by Hanif Uddin
excellent service
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March 2024 by Wendy Gil
The men that works in the morning during the week is extremely slow he takes his time in everything and at times he ignores the customers and walks to the back. He never makes my coffee right which is annoying. I love the lady who works there in the morning she is very friendly and the only one who is always taking care of the customers. This place need more employees in the morning because it does get pack and that men just takes his sweet time it’s ridiculous. He needs to be replace almost everytime I go every customers are always complaining about him and that more employees should be there in the morning.
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November 2023 by Yania Perez
Purchased a large hot latte with Two shots of pumpkin to open my cup and be half full with no pumpkin. Mentioned it even as I got my order; did you put pumpkin?? He said yes . Horrible service !
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October 2023 by Harsha Varyani
There were flies in the store at the muffins and bagels. Also there were two flies in my to go order just horrible.
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September 2023 by Allyson Siu
I had the worst experience with an employee today, Dunkin Donuts (Bergen Town Mall) should train their team to have empathy and be kind.
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August 2023 by ODevrim
Don’t bother coming, they constantly forget your order and you have to remind them; overall poorly
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April 2023 by Marjana Munny
Very good service and food.
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March 2023 by Ivette Badea
Service with a smile. You don't see that too much anymore.
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March 2023 by Cassandra Washington
Did not communicate my drink I did on mobile order was not available until after waiting 15 minutes and having to ask someone where the rest of my order was.
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January 2023 by Manisha Mittal
I wish I could give negative stars..this is the worst dunkin you can think of. They never have donuts in stock but do show it in stock online. Also the people behind the counter are horrible people.. and I mean that. They have been awful on multiple occasions.
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November 2022 by Ajit Sahi
My small son wanted a cup of water and they rudely said no.
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November 2022 by Reshma Roy
They take the order right but never does it like the order . If I say I want whip cream never puts it or extra caramel they messed up order today I asked for one plain bagel with strawberry cream cheese and one Boston cream donut they never gave me the donut and instead they gave me another bagel with butter . Poor customer service and always have an attitude when you ask u for something the second time .
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October 2022 by Mohammed Faqih
Coffee was watered down and did not taste like real Dunkin’ can coffee.
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August 2022 by Saker Ahmed
Very good service.store looks like so clean.
