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January 2024 by Marianne W.
Lands End is fine when I can get to the store to try on the clothes before I buy them. I had a horrible experience with the mall order that is a long story I don't feel like telling. I own two winter coats a red one and a black one. The black coat is my favorite and it was a hand me down from my daughter when she bought a new coat. I've found that Lands End clothing is too big for me. Recently my daughter purchased a stuffed dog because she's a kid at heart and doesn't want the responsibility of a real dog. She has a $300 gift card she received last Christmas 2022?and is still trying to spend it. What did she buy? Of all things a winter coat for her stuffed dog! I have to admit it's cute but omg what craziness is she going to buy next!!I'm still giving Lands End three stars. It's quality that lasts years when you buy a coat. I wish there was a store closer.
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August 2023 by Shirley Lawson
If you're a Land's End fan great location. But limited inventory. I go to get a better sense of the catalog items, and order online if they don't have my size.
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July 2023 by Dan Chin
Store is good for customers as access is only from the outside parking lot and avoids extra mall walk through traffic. Staff is pleasant and helpful. Store housekeeping is good. Store handles on line order returns efficiently.
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May 2023 by Jerry S. Ghanooni
Had to return a product. The lady that took care of me with sweet and courteous. I was very impressed!
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April 2023 by deannap8
Does anyone know if they have plus size women’s swim wear in the store? Loving the catalog but I would like to try on before I buy.
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January 2023 by Patricia P.
I am done with Lands'End. I ordered pants for myself, two pairs. They were so poorly made and the waist line looked like it was stiched by a 10 year old with used elastic. So, I paid $9.00 to receive the items and now another $7 to return it. Did I want store credit until I ordered again (and paid the requisite shipping fee again)? No. No way. I used to order everything from them, for myself and my chidren. The quality has vastly changed, and it is no longer worth it. I will stick with LLBean.
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December 2022 by Paulette Mandelbaum
Location - is great. In a very convenient mall, and direct entrance into the store from the parking lot. Store displays are beautiful and inviting, and the staff are warm and friendly. Returning online purchases is quick and extra personnel join the counter as needed. What more could you want in a quality Lands End store?
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December 2022 by Mary Jane Driscoll
Bergen Town Center store was visually appealing. The sales reps were attentive and helpful. I was disappointed that they did not stock any sizes larger than XL. They offered the option to order the larger sizes online and get free shipping, but that is not the same experience as trying on an item before buying it.
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December 2022 by Josef
In my opinion they have the best quality for the priceService excellent what else do we need
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September 2022 by Cathy L.
The employees were very helpful, kind, and patient. The store was clean, well organized, and welcoming. Very happy I made the trip to make returns and check it out.
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September 2022 by Hannah Kim
Stopped by to make a quick return on an item purchased online. The associate doing the “online return” was preoccupied scanning a big load of another customer’s order/return - she never acknowledged my presence (which is hard to believe since I had my son circling around me the WHOLE TIME) for the 15+ minutes I stood there. She could have called for another associate or simply let me know that she was preoccupied, but no, she just went on with whatever she was doing. Frustrated, I left without making a return as both my son and I were running out of patience. Not only did this associate tarnish the reputation of the store management, but also the company itself. I do not want to shop at a store where my presence is totally ignored by the employees. There were at least two other associates working and none of them took notice of the situation.
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July 2022 by Dee Kelly
Clean, nicely decorated, and the staff were friendly and professional. I found what I wanted, returned what I needed, and even got a teacher discount on some new items too.
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July 2022 by Cindy Peterson
What a wonderful store! In every way possible!The store is visually beautiful. The clothes neatly folded or hung nicely spaced on the racks and in their proper places.And the staff was very helpful and actually seemed liked they wanted to be there and it wasn't just a job. Your on-line store has some real competition.
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July 2022 by Blanca Ponce
I'm very disappointed with the return policy of this company. Who are this people to scrap your return because the return is 90 days over. I returned 6 brand new work shirts in the original packaging and they told they scrapped them. Obviously I never read the fine print of their return policy but anyhow it shouldn't be like that because now I have no working shirts if the money to buy them right now. So we should start a petition for this company return policy to be changed. I understand if I used them but that wasn't the case.
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June 2022 by Jessie Williams
The clothes that r sold here you won't see everywhere. Good quality. Nice styles. True to size. Nice sales people
