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August 2023 by John Opitz
Knowledgeable staff that are friendly and helpful.
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January 2023 by Ricdem
Great experience overall,knowledgeable staff; I highly reccomend water testing
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August 2022 by Angela LaRocca
I tried calling for 3 days now, even on the days they say they are not busy, which is live. Well, I guess no one wants to answer the phone, wasted 4 hours calling them. I'll order from eBay.
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August 2021 by Giuseppe Bianco
In simple words....my pool( Intex 8x16x42) has been clear and useful for 2 summer in a row and also coverd in winter! All thanks to the kindness and knowledge of the people at "Lealie's"! There is not much more to really say! Thank you guys!! Keep up the good work.
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August 2021 by bobby cella
Man it's sad how these people writing comments are so completely wrong about spending money. I get my water tested weekly and it's by far the best help I can get in this area without getting robbed. The printed list they give you with the chemicals is RECOMMENDED you are not told to buy everything. Great service and great people. They listen and help as best they can.
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August 2021 by Lucy Armas
Horrible service. The person in the store barely spoke to me when I asked questions. When he did answer didn’t even look at me. Asked about filters for a small pool and he point towards the back wall and said “you can look over there. I don’t know what pool you have but whatever we have is back there.”
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July 2021 by Sal Ant
I CANNOT agree with the negative reviews. The staff is very friendly, very knowledgeable and I believe very honest in their feedback. I do my own pool maintenance and know what is going on with my pool and water. I have never felt like they tried to steer me wrong or oversell any chemicals. Actually quite the contrary. Regarding chemical strength, it's all listed on the packaging.
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May 2021 by Abraam Nashed
Not satisfied with this location. Spend hundreds on chemicals for them not to work and on top of that The man who was working had one of the worst attitudes I ever experienced with a service. Will not be returning to this location. Based off the other reviews I’m not the only customer who thinks the staff is highly rude. Will not spend my hard earned money on a staff that makes you regret walking into the store in the first place.
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May 2021 by Titanic Flopped
SCAM!!!!!!! This store won’t let you leave Unless you drop over 500 on useless chemicals. They do water testing through a computer and it prints out a large list of items they force you to buy. Each products is WELL over a 100 dollars. Small buckets of chemicals can start off at $150. Save your money and go to a local pool store. Also all their concentrations in their chemicals are very very low. Most of what ur buying is just fillers with low concentrations. I’ve spent over 2000 dollars on this store only for my pool to have horrible levels. PLUS THE STAFF HERE IS ARROGANT AND FILLED WITH ATTITUDES. You cannot have a conversation with an employee without them giving you an attitude or trying to scam you out of your money. This place is just one big scam. Save ur money.
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February 2021 by john jabra
Purchased a pool cover for my 18ft above ground pool in September paid 49.99 plus tax. Cheap paper thin cover did not make it 5 months before it stretched and tore in spots and I use a water pump. You can buy a much better quality cover on eBay for the same price.
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January 2021 by Mike Connors
Best help for pool or spa supplies in Bergen County. Bar none.
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November 2020 by Jose Axuteco
These guys are very knowledgeable and courteous!! It is one of the best costumer service that I have experienced.
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August 2020 by Fred Pahlck
Very helpful and up front about their prices
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August 2020 by Joshua J.
Paramus, NJ. What a disappointment! When the summer season opened I called Leslie's 800 number waited on the line for more than 45 minutes and asked for someone to come look at my pump and D.E. Filter. Due to how busy they were it took two weeks, and I was charged a significant service fee for them to visit my house and tell me I needed a new pump. We asked the servicemen to order it. Two weeks later when I called about the status, no one had any idea about what kind of pump I needed, but they did have a record of the charge to my credit card. Long story, short after more than 12 phone calls (many with long waits), multiple e-mails and 2 visits to the store because I was told on the 800 number that the store handled these, and the store kept telling me the 800 number handled service, the pump finally was installed. Mike the manager apologized and asked for a second chance gave me a discount to be used in the future, so a few weeks later when the DE filter started shooting water I went back and ordered the filter and paid for installation that was to take about 7-10 days to get done. Three weeks later and multiple phone calls I went to the store again and asked "where is the filter". The answer was the "manufacturer" is behind and not answering phone calls and that they have no idea when the new filter might arrive. We told him we found one available on Amazon (even though we prefer to buy "local") for less money even after the discount that was available immediately. We asked for a refund of the filter, were told to call the 800 number when it arrived and it would be installed. Now a month later I'm being told we don't install products not purchased from Leslie's. I asked why didn't you tell me that at the time you refunded the filter and give me my $800+ back at the time, and was told they "made a mistake" and they didn't know we wanted them to install it. I am so beyond frustrated that I am writing this review to let you know not to trust Mike the manager or his word, because all you will get is his "understanding" of your frustration and no follow up or service!This review is looking pretty epic! Nice!
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July 2020 by Annie Freund
I am not typically big on supply stores but Leslies pool supply store on 17 in Paramus is AMAZING! Always clean and good helpful service. Specifically Anthony and Brian- but anyone there is always good to help! First time I had to treat my own pool- went in there totally lost but they sampled my water , and showed me everything I needed- they didn’t try to sell me things I didn’t need. Love it here. Definitely making it my only Go-to for all pool necessities!