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December 2023 by Ysa Phillips
If I could rate it at -100⭐ I would... I had the most awkward and negative experience in there. My husband and I walked in and first this guy start shouting from a distance, HI, HEY HI!! which I guess they're trying to be friendly to the customers and greet them, but if you're not at the door, let the customers enter and greet them as they pass you, allow them to walk in and if they look like they need assistance, approach them. Then, this blond older lady comes up very closely to my face and very loudly says "CAN I HELP YOU?!" Not in a can help you shop tone, I'm being polite because maybe she has some sort of hearing issue and I say no thank you, but she does it one more time and is now sort of preventing me from walking further into the store, I look around , confused, because I'm thinking maybe the store is closed and I'm not supposed to be here, but there were a couple of other ppl shopping; I realized that clearly she was trying to prevent me from walking into the store and I decided to leave. I go to Loft next door and decided to walk back in, in case I was just overwhelmed or perceiving their customer service wrong, but this guy that is now at the door starts laughing as I walk in, the same lady comes over and asks again if she can help me... I walked around the store and once again decide to leave. The guy at the door followed me out side the store, I was several stores down when I realized it... I had never felt so uncomfortable trying to shop. I would never walk into that store again.
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March 2023 by Jill C.
Great location and the store was very organized. But they didn't have as much inventory as the other location in Paramus.
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February 2023 by Christa L (American Girl Doll)
Always the greatest staff. So helpful and I love Loft clothing
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January 2023 by karthikeya reddy vasipalli
Nice store in mall
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May 2022 by Celmira Lamadrid
Very nice outfits, colors and quality. Different styles. Fashion accessories to look elegant.Very organized store.
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April 2022 by Gemma Fisher
I love this shop, could have spent a small fortune here. Great designs
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October 2020 by Cindy Chen
terrible customer sercice
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July 2020 by Luz Reyes
Great sales
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February 2020 by Corrin M.
This is my go to place for clothing. Paramus Park has the best store because of the wonderful staff members that work there. They have great taste and find clothes that I wouldn't necessarily pick myself. I have never been disappointed. The sales associates are the best out there.
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January 2020 by Barbara M.
I was shopping at the loft in Paramus park mall and what an unpleasant experience I had . First I was not greeted at any point In The store except for an associate to say "excuse me can I get by ". This was Saturday around 4pm and the store was a mess. There is so much clearance in this store I cannot image how bad there holiday sales were. But lI was in the store at least 1 half hour and walked from one end to the other , clothes on the floor and racks every where . There was quite a few people in the store and not sure if this man was a manager, but had a head set on talking about what a mess the store is . But no interaction with customers at all . I have been a store manager over 20 yrs and understand it's all about the customer experience and unfortunately this was not what I expected. I will give them another chance and hope it's much better.
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November 2019 by Mikyung H.
Customer service here is pure crap. I've been here twice and only encountered one single person who was helpful and was able to answer my questions. Selection is decent but petite sizes are limited. I asked the associate by the fitting room if she could help me find my size. She told me to go look in the clearance section, although this was a full prized item. Her answer was, "I think they should have more sizes in clearance, I'm not really sure." Mkay. Other Loft locations (and other stores) will ask you if you'd like to purchase your size online and get free shipping to your house--the one helpful associate helped me do this The last time I visited all I heard was employees just shouting across the store talking s*** about a particular person who was clearly not present, probably a supervisor...shit talking began as soon as I entered the store by the front and continued to the back of the store into the fitting rooms. So unprofessional. I went to ring up my items and was "greeted" by an older woman that is probably the same woman mentioned in a previous review for this store. She looked thrilled to be there. I asked her if she knew if the particular items were available online so I could have extra pairs shipped to my house. Her reply was, "I don't know how to check that." HAHA!! Listen Linda, you are ruining this company's reputation. You could probably bring it all the way down all on your own, without the help of all the other woman assumably talking s*** about their supervisor. Lady was tapping her foot the whole time I waited the chip reader to spit my card back out. Goodbye, will not be returning to this store ever, unless they install a self checkout lane.
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October 2019 by Joni Ivanković
I love Loft. This time they messed up with the size of my order. Had to make an exchange. Still petite section seems limited
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October 2019 by Lorena Uribe
Favorite store for work, weekend and play..
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September 2019 by Stefanie C.
This location is SO much better then my local Loft. They have a bigger selection and seem to always have my size in stock. They will easily order an item for you and get it shipped to your house if they don't have the size in stock. The store itself is huge, and has a nicer concept/setting then the usual Loft. Connected to it is the Lou & Gray section, and next door is Ann Taylor - making it an easy trip! I want to love Loft, and well I do, but I truly hate their return policy and how it's executed at store level. It's only a 30 day period, and their associates are RELENTLESS in giving any exceptions to this rule. I'm sure it stems from corporate, but just seems inappropriate. I spend a lot of money here throughout the year, and they make it a huge deal if an item is 3-4 days past the 30-day mark.
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August 2019 by Mirna Salgado
Great clearance prices on summer casual clothing.