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April 2024 by Veronica Cruz
This was a circle jerk
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February 2024 by Sophie Kotler
My husband and I were shopping for a new sectional. We came to Lovesac. the shopping experience was great, but when we started to assemble it, it was a lot more hard than the salesman told us in the store. It took 3 people and 4 hours to work on that.... I wish they would offer an assembly service, or just tell the truth about the nightmare of building it up. Luckily, the sofa is very comfortable.
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January 2024 by Donna Grofsick
What a great experience at Lovesac in Westfield Garden State Plaza. So excited to get our new, comfy couches. Looking forward to the options and versatility with everything we purchased. Angel was awesome! He was incredibly informative, very helpful and so friendly. We ended up being there way past closing but, he did not mind at all. He continued to be nice and positive, and gave us all the time we needed. I would highly recommend that Lovesac store and definitely Angel.
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August 2023 by Jessica W.
I am in the market for a new sectional, and went to this store twice to try it out (with different members of the family). Both times, the salesperson in the store did not look up, did not ask if we needed help. I feel like it did not bode well for future customer service with this company. Disappointing, especially at that price.
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August 2023 by Caitlin Neffke
My fiancé and I have been doing a lot of research into couches we wanted to invest in and decided on Love Sac. We went to the Garden State Mall Love Sac to talk to a Love Sac worker to make sure we ordered everything correctly. Angel helped us and made the process painless and enjoyable. We highly recommend visiting this store and having Angel assist you seeing as he was our literal couch angel.
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June 2023 by Jacqueline Sinatra
Amazing service from the moment we walked in, Mia was thorough and extremely knowledgeable on all aspects of Lovesac. She was extremely patient and kind, we were back and forth between fabrics and setups and she was just wonderful to work with especially being that I had my two young kids with me. We are so excited to receive our Lovesac and would recommend this location to everyone. We drove all the way from Westchester county and I would do it again, thank you Mia!
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April 2023 by James Robertson
I cannot express how much the Garden State Plaza showroom, all of its employees -- especially Mia -- made this purchase easy to understand, thorough for me to plan, and painless for me to adjust when I was trying to make decisions. Again, I cannot understate how important it was for me to get this right for my home and Mia went above and beyond to ensure my purchase is what I need and right for me. I never felt sold to. I felt like I was educated, informed, inspired, and delighted. Thank you!
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April 2023 by Lily Diaz
Angel was fantastic. Although I had researched the sacs, he politely explained everything including the surround sound. He was very patient. I can’t wait to receive my sofa!This is an update to the above, I removed a star due to the lack of delivery notification. The sofa was delivered, left on my door step without my knowledge. They have my email and cell number. They should have sent a delivery email or text. See picture below. It could have easily been picked up by a porch pirate.
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April 2023 by Eric Vega
We went to store with the intention of buying, however wanted to make sure we got it right with material and pieces. Mia was nothing short of amazing.She was knowledgeable and attentive and made the purchase easy! Also She told us delivery was about 2 weeks... it's 3 days and we're receiving them today!!
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March 2023 by Kelsey Dexter
Great experience at the showroom. Took two of us 5 hours to put together. Lots of boxes! Couches look amazing and everything seems very high quality. Corded velvet is cat and dog approved so far, which was a big concern for us.
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March 2023 by Thomas Abraham
Very friendly and welcoming experience. All the team members were very knowledgeable of their product and made it easy to ask questions and feel good about your purchase. Highly recommend!
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January 2023 by Elizabeth Lopez
Mia was amazing! It was like talking to a knowledgeable friend when purchasing the couches.
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December 2022 by Samantha Guerra
Mia was so helpful walking us through the process. This was a major purchase for us but Mia helped answer all of our questions. We have just finished setting up our sactional and couldn’t be happier.
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November 2022 by Lindsey Wiener
Shopping with Caslyn was an ABSOLUTE DREAM! She went ABOVE and BEYOND when I came to shop for my dream couch. I returned with family a few weeks later and Caslyn gave the same exceptional service and remembered my original visit. She answered every question, was very knowledgeable about not only the products but the company and their mission. The best part, since purchasing and enjoying my couch for the past month, I am confident I will be returning to LoveSac and shopping with Casyln to select additional products for my home.
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November 2022 by James Ciccolella
Lovesac customer service is awesome! I purchased a very large sectional and received 25% off due to a promotion. Shortly thereafter I received an email from Lovesac stating they were having a 30% sale. I contacted Lovesac customer service and asked for the additional 5% off which equated to over $600! I spoke with James (also goes by Seth) and a manager named Pricilla and they both extremely helpful. They adjusted my purchase price and gave me a credit for the difference. Thank you very much!