-
January 2024 by Riya Chugh
had a very negative experience today when trying to get information about an item. i called ahead to ask if they could fulfill my request and was told yes. when i came in to get it done i was met by an OLDER MAN WITH WHITE HAIR behind the counter. he was extremely condescending and rude when he was responding to me. making me feel like my request was stupid and so was i. apparently he couldn’t help me so he took me to another worker. proceeded to speak as if i was a moron and embarrassed me. i told the woman that he brought me to (who also could not help me with my request) what had occurred and received no apology, her only response was “ok” i was uncomfortable and left without any resolution and felt embarrassed to go back in. doesn’t hurt to be kind smh
-
January 2024 by Michal Jacobi
Women behind the counter at this store was extremely rude, unhelpful, and disrespectful. I went to the location in Montvale after this and the staff there was way nicer and super helpful!Super disappointed my the behavior of the employee at this store.
-
December 2023 by gg
I love lululemon but their customer service isn’t great. i have been trying to call for over an hour and no one answers the phone. i also called other local lulu’s and every single one answered. this store must be very busy an hour after they open.
-
December 2023 by Yazzy Huss
came today to exchange two joggers which got as a gift but did not have a receipt or anything , yet they helped me so much and got what I wanted done . Thank you so much I appreciate it
-
December 2023 by Jen
By far the nicest and most helpful staff at any of the Lululemon I have been to.Store was packed for the holidays and they seemed to manage the crowd well.
-
November 2023 by Clifford Yount
Staff is definitely not friendly maybe just 1 or 2. Employees seem to hate the job so they take it out on you . Kid with blode hair and nose ring had such an attitude yesterday omg I love the brand but will never shop here store isn’t diverse
-
August 2023 by Albert M (Al)
Clothing store higher end prices but great quality of merchandise
-
July 2023 by M Asim Qamar (Asim)
Very busy store and long lines to try anythingFew people behind the counter and again not much help in the store to get right size or Color.
-
June 2023 by Rodney
I can't shop here because I don't feel safe. If a store is looted, robbed, etc, and the corporate policy is to not call the police, what's to stop the looters from robbing the customers?
-
June 2023 by Sister Smalls
There’s a male employee who wears a mask that really needs to reconsider his job there. Big attitude
-
April 2023 by James Azarian
Worst lulu store ever. Went to make an online return and told me they could not accept it as they where physically out of gift cards. Would not give me a digital gift card. Wasted trip…
-
April 2023 by Marian Schumer
I was at the Lululemon store in the Garden State Mall this afternoon to buy a gift card. There was very few people in the store and no one on line at the registers (with two employees manning the registers) I was informed that they didn't have any physical gift cards. I asked if maybe another store might have them. Her answer "I guess". I asked if she could call another store to see if they had any (still no one in line so I wasn't holding up anyone) Her answer "No. You can call them." I was a bit shocked and stepped out of the store and called the Closter NJ store who said they did have them. The girls in the Closter store could not have been nicer!! I total change from the girl at the Garden State Plaza store. They even put the gift card in a little bag with tissue paper. Go to the Closter store for Lululemon!
-
October 2022 by kyleigh sackandy
I came in in search of quality athletic maternity athletic wear for my work. Brian was extremely kind and helpful and pointed me to the best options (which work perfectly!)
-
September 2022 by Ilya N
Nice quality clothing. Unfortunately most of the clothes is made for models with perfect athletic body shapes. I also can agree with other reviewers that employees are a little bit selective about customers in a store. You can definitely feel it.
-
July 2022 by Kingsley Jr Fisher
not nice to the customer when check out.
