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April 2024 by Michelle B.
If there was a -1 star to give, I would use that! Macy's has become the worst place to shop! First of all I ordered some Karl Lagerfeld shoes online about a week ago for the Easter holiday and when the shoes, or should I say package, arrived, it was a pair of Kate Spade shoes in a Karl Lagerfeld box!!!! And that's not the worst part...they were the incorrect size and...had been worn with felt cushions inside of the shoes trying to hide the fact that they had been worn!!!! Totally unbelievable! I was totally shocked and pissed at the same time. To make matters worse, I returned the shoes at my local store and the clerk there got extremely rude with me when I asked for the store that fulfilled my order!! I'm like where am I right now? In the Twilight Zone?!?!! I proceeded to call customer service and they told me Paramus Park fulfilled the order. When I attempted to call Paramus Park to alert the manager to this mishap, NO ONE and I mean NO ONE even bothered to answer the phone and I sat on hold for over an hour! (65mins.) Duly noted to NEVER shop at Macys again!!!
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January 2024 by Herman McKoy
Macy continues to be a thriving Marketplace, serving the ajaccent communities of Paramus and other areas! As usual, the management and staff are courteous, responsible, and respectful.
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January 2024 by Nicholas D'Annibale
Scumbag cashier threw a receipt at my mom. Have fun working at McDonald’s kid.
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January 2024 by Joseph Goss
Good selection of everything Macy's but smaller than GSP store. A smaller selection of items but the store has men's, women's, and kid's clothes and accessories.
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January 2024 by daniel johnson
No one seems to care anymore.
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January 2024 by Natalia Lesniewski
I am impressed. I love the toy section at this Macy's. Everything is so cute and organized. Love the staff who helped me find the things I needed.
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December 2023 by pati G
Very convenient, always nice Paramus Macy's
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December 2023 by Chinita Carroll
Racially profiled in Backstage. Horrible experience!!!
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December 2023 by SP Lightworker
Love how organized this Macy's is, and spacious..
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December 2023 by Elvis Lugo
I purchase a pair Uggs size 7 and when I got home they gave me a size 8. I had bought them to give to my daughter for Christmas. I went back and said they did not have any in that size left but they have 5 pairs in Macys in Paramus and gave me a print out to bring to them. I came to Macys in Paramus and was told they have no Uggs available. I drove 50 minutes for nothing. This is how you wow your customers and on top of that they were so RUDE and will not recommend and family or friends
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December 2023 by Maisa Shahin
Very nice place for shopping clothes & beauty products. ?
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December 2023 by Maria Villegas
Great sales
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December 2023 by Vivian Tayem
Convenient and fast returns.
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December 2023 by Lewis
Jennisse in the jewelry department was very helpful. I knew what I wanted, but didn't know where it was. Jennisse found it for me. She told me about an additional saving if I apply for the Macy's card. I applied for Macy's credit card and was approved. she helped me with the application. Great employee Macy's
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December 2023 by pankaj gupta
I found Macy's carrying the old stuff, and there is nothing new that attracts. Same old stuff, same mess everywhere and trying to push clothes beyond capacity. Staff was not ready to apply coupons, though we had coupons but not Macy's credit card. We tried 3 scanners to find shoes prices, but nothing worked. No staff to help. The barcode was not working.
