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November 2023 by Mike Lev
Had a very pleasant experience at MattressFirm in Paramus. Our family needed a new twin mattress, box spring and frame and they helped us identify exactly what we were looking for. Arranging for a fast delivery was a snap. Joe and Omar are really nice gentlemen and know their stuff. Top notch, highly recommended.
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November 2023 by Marianne Hanley
Joe was very, very helpful. He knew the different types of mattresses and had excellent suggestions. Also, the price was great compared to other companies! Joe is a knowledgeable and considerate salesman.
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November 2023 by Icilda Smith
Abdu is a people person. He’s very pleasant and very patient. I had to talk to him about changing my mattress because the first one was not a comfortable fit. He listened and assured me to come in and tried out the mattress to choose my comfortable fit. My experience at the store was just wonderful. I will always shop at Matress firm.
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November 2023 by Jesenia Pauta
Buyer beware! We purchased a pillow in store and were handed the wrong one - only to realize when we were home. We called the store to only be told pillow are nonreturnable (mind you it was their mistake) but that a manager would call us back. No manager called, of course. Now, today Oct 25th we go to the store personally and apparently no one can help since a manager is not in the store today. So now I’ve paid $100 for the wrong pillow which was a mistake by the store and I am stuck with it!? But you can apparently sleep on a mattress for over 120 nights and return with no problem. Avoid the management at this store.*reply*My husband will call you as he is in NJ today. Abdul knew we are in a time crunch and moving overseas this month. All this back and forth is wasted time during such a stressful time. All because no one called us back or cared to take care of situation when we were there in person yesterday.
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November 2023 by Tamir Gerber
We saw this store while driving on NJ-17 to another mattress store in the area. We decided to give Mattress Firm a chance. The variety was large and the service was polite and professional. We wanted to buy a mattress and eventually we bought two mattresses and few pillows. And we got a frame and two pillows for free.
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November 2023 by Wendy gronich
Needed a mattress quickly and received great service. I knew what I wanted and they acted swiftly to find out about delivery. Called their warehouse at 7:30pm to confirm that the delivery would not be a problem
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October 2023 by M M
In June 2019 we bought a $3600 mattress that absolutely broke our backs. We never thought we can swap it out till recently a friend told us we can. When we went to the store in Sept of 2023, we were met with a very friendly and knowledgeable associate by the name of Vishaka. She spent the time we needed with us to pick out a promising winner for a mattress AND explained to us the opportunity to exchange/return if we're uncomfortable with our purcase after sleeping on it. Although we were not able to get some sort of reimbursement for what was purchased in June of 2019, Vishaka was professional, informative, and personable. I would definitely go back there!
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August 2023 by Sandy Amin Realtor
Abdeslam “Abdu” was very knowledgeable and helpful; able to explain everything regarding our choice & why it would benefit us to get the 10 yr warranty. Normally, we find extra warranties to be a waste of money, but this time it wasn’t a huge rip-off & made sense. I highly recommend him and this store/establishment. We bought a king Sterns & Foster with the adjustable base w/lumbar support & massage features. We can’t wait to take our first of many, wonderful nights of sleep on it.
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August 2023 by Cynthia L.
Great help from Joseph in picking out a mattress!! I wholeheartedly recommend Mattress Firm in Paramus on RTE 17 to anyone in need of a new mattress. The incredible variety, top-notch customer service, and overall exceptional experience make them stand out in the industry.
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July 2023 by William Knapp
We walked in and Robert immediately introduced himself but let us Rome the store till we were ready for his help. Robert was extremely knowledgeable, easygoing and great listener. My wife and I differ on many things but by listening to us he was able to find something we were both happy with. Not only do I recommend Mattress Firm on Route 17 in Paramus, but make sure you ask for Robert. 5 stars isn’t enough for the amazing patience and service he gave us. Thank you Robert.
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July 2023 by Joanne Grty
Robert from the Paramus NJ Route 17 store was great. On a very busy day he made a huge effort to relay information on Box springs and complete the sale. All good!
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July 2023 by Marianne Casanova
My salesman was very knowledgeable and honest about the products and I enjoyed that there was no pressure. I am very pleased with my purchase and hope the delivery goes as smoothly.
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June 2023 by Barbara Casson
Joseph is very knowledgeable and answered all our questions. He guided us to the right decision for us without pressuring. It was a very good experience and we will back again when we need another mattress.
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June 2023 by Kathleen Coleman
Salesperson took time for us to sample different firmness and explained pros/cons of each before showing mattresses that fit our preference. Otherwise choices would have been overwhelming!
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June 2023 by Trina Bradley
It was a pleasure because we were lucky to have salesperson Joseph helping us. He was very knowledgeable and friendly.
