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November 2023 by Google user
I had a bad experience with them. I bought something and it was damaged. They refused to fix or replace it.
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July 2023 by Monica Cortes
Very friendly and helpful staff! They made buying the new Ursula charm and a necklace super easy.
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April 2023 by John Brito
Staff is very helpful.
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December 2022 by Michelle S.
Yesterday, my husband gave me two charms for my Pandora bracelet as an anniversary gift. The charms had been picked up the day before by my daughter, who had chosen them online and sent him pictures of them. One was a "My beautiful wife" charm, and the other was a "Heart and clover" charm. When he gave them to me, I discovered that the "Heart and clover" charm said MOM on the back. My husband told me to exchange it for something more appropriate for an anniversary. When I brought it back to Pandora in Paramus Park today, along with my GIFT RECEIPT, the salesperson took a look at the charm and told me that it was on sale, 30% off, and Final Sale. To make a long story short, after checking the facts myself, it turned out it was FULL PRICE. They only figured that out after looking up my daughter's account and seeing she didn't get a 30% discount. They should have done that BEFORE telling me I couldn't exchange it, and before I left the first time. After I exchanged the charm for a more expensive one, the woman told me it was a good thing that I checked it and came back! Something she could have found out by simply scanning my gift receipt or looking up my daughter's account. She took what should have been a lovely anniversary gift and turned it into a stressful experience for all involved: the purchaser, the one who picked it up, and the recipient. Pandora has lost several good customers.
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July 2022 by Linda
Customer service at the Paramus Park location is the worst. I bought a charm bracelet and added several charms a year for the past 3 years. I noticed it started to tarnish easily and lost the luster. I went to the store and asked if they can clean it or do anything to restore its color. It was 7:30 and they were closing at 8:00. She said their machine was broken and that it require cleaning by hand so I said that's fine I'll wait. She told me to go and walk around the mall and then come back in 15 minutes. I didn't believe her so I sat outside in the mall and saw her place my bracelet on top of the counter and continue her conversation with the other associate. I went back into the store 15 minutes like she told me to and she handed me back my bracelet and told me that she did the best she could and that the bracelet was just old.
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May 2022 by Ingris Feliz-Agramonte
Super excited I was able to call the store and place order via phone. I was unable to make it in and the charm was not available online to order. The lady that assisted me was professional, patient and nice. Can’t wait to gift my mom her new charm! Thank you soo much for your service and support. I would definitely recommend this location!!
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April 2022 by Lynn
Customer service at the Paramus Park location is the worst. I bought a charm bracelet and added several charms a year for the past 3 years. I noticed it started to tarnish easily and lost the luster. I went to the store and asked if they can clean it or do anything to restore its color. It was 7:30 and they were closing at 8:00. She said their machine was broken and that it require cleaning by hand so I said that's fine I'll wait. She told me to go and walk around the mall and then come back in 15 minutes. I didn't believe her so I sat outside in the mall and saw her place my bracelet on top of the counter and continue her conversation with the other associate. I went back into the store 15 minutes like she told me to and she handed me back my bracelet and told me that she did the best she could and that the bracelet was just old.
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April 2022 by L W
Customer service at the Paramus Park location is the worst. I bought a charm bracelet and added several charms a year for the past 3 years. I noticed it started to tarnish easily and lost the luster. I went to the store and asked if they can clean it or do anything to restore its color. It was 7:30 and they were closing at 8:00. She said their machine was broken and that it require cleaning by hand so I said that's fine I'll wait. She told me to go and walk around the mall and then come back in 15 minutes. I didn't believe her so I sat outside in the mall and saw her place my bracelet on top of the counter and continue her conversation with the other associate. I went back into the store 15 minutes like she told me to and she handed me back my bracelet and told me that she did the best she could and that the bracelet was just old.
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April 2022 by L L
Customer service at the Paramus Park location is the worst. I bought a charm bracelet and added several charms a year for the past 3 years. I noticed it started to tarnish easily and lost the luster. I went to the store and asked if they can clean it or do anything to restore its color. It was 7:30 and they were closing at 8:00. She said their machine was broken and that it require cleaning by hand so I said that's fine I'll wait. She told me to go and walk around the mall and then come back in 15 minutes. I didn't believe her so I sat outside in the mall and saw her place my bracelet on top of the counter and continue her conversation with the other associate. I went back into the store 15 minutes like she told me to and she handed me back my bracelet and told me that she did the best she could and that the bracelet was just old.
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July 2021 by Laura Wesley
Friendly and very helpful staff. Helped me pick out the perfect gift.
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February 2021 by Victoria cookies Casalins
My wife and I made a purchase at this location last week shopping for our daughter in law and what a great customer service. Definitely recommending this location to everyone. Everyone were professional, knowledgeable and great with customers. The store was very well organized and spotless clean.
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December 2020 by clara villanueva
Outstanding customer service!The store follow health protocol.The sales personell always smiling and helpful.???
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December 2020 by greg t
Was looking for something special for Xmas and they had it and held it. Thank you
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August 2020 by Justine M.
I've always had a positive shopping experience at this Pandora location. Most recently, I completed a purchase with Samantha. She provided my mom and I excellent customer service! This is our go to Pandora store!
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March 2020 by Christina Glover
Great love it
