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November 2023 by Crystal O.
I just realized they didn't wash my car today! It's the main reason I drove half hour each way. There's an option for them to come to your house but there no car wash, so I said fine I'll go there for comp car wash after the $600 for oil change and two filters. They couldn't even give me a print out of were my levels were at the machine was broke. No water, WiFi didn't work and no bagels like they used to. Syncing Sirius from 2 to 3 is over $200 for a simple thing. After I had to explain with email proof how to do it as they acted like they never heard of it. If you promise a comp car wash upon booking the day before it should be performed! I have to follow up every little thing to make sure it's done properly!!! Their service voicemail had you on hold for several minutes just to say their mailbox is full.
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September 2023 by Dan M.
Where do I start? I've been charged more than 12,000 dollars for servicing over the last 5 months. I would pay more than 2500 for a "simple fix" and they would return the car to me but a day later, the same problem.Did they fix it for free. No, I "needed something else done." Another couple of thousand dollars. Their mechanics make many mistakes, as well. I don't know if they test-drive cars before giving them back but it sure doesn't seem this way. My advice is a different dealership if you choose to take your car to a dealership rather than an outside mechanic
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August 2023 by Brian P.
I recently bought a used truck and noticed some issues when I got home. I brought it in to customer service and the service manager had a condescending attitude towards me because I look young. He was nasty and said they would look at it. He wouldn't let me show him the issues and just wrote them down. Clearly he wasn't listening because when I picked it up he gave me more of an attitude and said they found nothing. They didn't look at what I told him to, said there was nothing wrong, and they left grease all over the windows!! Now I still need the issues fixed. Horrible experience and the service manager did not care at all to help. What is the point in buying the extended warranty if they don't fix anything at all!! And I brought the truck home from the dealership like that!!!
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May 2023 by Jeff G.
5 star review for all American ford. You guys are the absolute best. Nothing ever goes wrong. Im always happy!
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April 2023 by Mark D.
Where do I start the worst experience at a dealership. Purchased my truck from an out of state Ford dealer because all American wanted 5k over sticker price for the same truck. When I got my truck home there was a factory paint defect in the fender. Took it to all American fordnin Paramus for them to paint it under warranty. Was told on Friday march 31 to drop it off and it will be ready the following Friday this is a truck I have only had for 5 days at this point. Next Friday April 7th came and went and nothing got a call the following Wednesday April 12th that the sticker for the fender came in and it didn't work and now it's on back order everywhere for a sticker and they have no clue when it will be ready I called fired corporate and made a complaint and the following Wednesday April 19th that it will be ready and delivered to my house Thursday. They delivered Thursday and the fender was all bubbles so was the sticker there was overspray on my doors the bed moulding was popped up and uneven with the body lines and there was green painters tape left on the part they painted. Refused delivery they took and back and assured me it will be fixed and dropped off Friday. They dropped it off Friday when I was at work came home and literally they did nothing but wet sand the fender and fixed none of the other things from the first time. Saturday i went to the dealer and spoke to the owner to be cursed out by him in front of his staff and told never come back here you didn't buy it here we should have refused the job. I'm playing games because I asked for the truck to be fixed right and detailed afterwords for a 3 week wait and having it sent back 2 times for crappy workmanship. The owner belittled me in front of his staff and said we have no choice to make it right but you will never come here again after this and your not getting shit extra. They picked it up Monday and told me it would be ready same day so I took a vacation day from work and by 3pm I heard nothing and called and was told sorry we have to order a new moulding and it might be ready tomm Tuesday April 25th Tuesday came and went and nothing got a call Wednesday April 26 to tell me it's ready and they won't bring the truck to my house again I have to go in person and pick it up. So they close at 5pm and I get out of work at 7 and they said the owner said that's the only way I will get my truck in person. Had to have my 71 year old dad get it for me since I work till 7. Moral is don't go to this dealer they are terrible.
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April 2023 by Mr. Covert
Very clean and nice dealership/service center. Got me in time and out as scheduled. Very friendly service staff as well.
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February 2023 by Ginny O.
Just leased a 2022 Ford Explorer XLT and the entire transaction was seamless. Thank you to David Campos (sales) and Anthony Girratano (sales manager) for all of your help. Would highly recommend All American Ford. Could not have asked for a more professional and comfortable experience.
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April 2022 by Zacharias L.
The service center is horrible. I brought my expedition in last year due to clicking noise, thry looked at it supposedly for an hour and could figure it out. Then an hour later, they most likely blend door actuator. I already knew it was the blend door actuator based on feedback from friend. Lol. Then they quoted me a ridiculous price due the complexity of the job. The part costd like 100 bucks but charged like 15x for labor. It was a Thursday and I needed the car back on Friday for weekend trip so I said just do it. I picked up the car on Friday, and of course, they call me right before closing. I take car home and realize they did not put the lower dashboard covers back on. Wtf! Had to go back on Monday to get the covers installed. No apologies or anything. Then my ac has been going on the fritz since they touched it. I will never go back. Stay away, find another service center. The one in Hackensack is no better, find a non Ford service center.
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March 2022 by James A.
Let me start off with that I dislike dealers, especially car dealers. Cars should not be this expensive. I did have a nice experience, but I will my automatic bias against dealerships lol!I went here to test drive an Expedition for my new work car. I needed a larger SUV for the long road trips my family and I take. I also test drove the Ford Edge. Eventually I went with a completely different car brand altogether.The test drive was very nice, the salesman was very helpful, and he actually took the ride with my wife and I. He recommended roads around the area to get the best experience. All in all, the SUV was very nice, but was a little too much out of my price range for me... They also wouldn't give me as much as I wanted for my vehicle.My wife and FiL both love Ford, I'm not brand loyal in the slightest lol! I want a affordable SUV that has some nice bells and whistles, and gets me from A-B.All in all, we really did have a very nice experience here. The staff was very friendly and attentive. I really have no issue with them. I just wish vehicles didn't cost an arm and a leg...
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June 2021 by Martin L.
I love Ford trucks but the service department in this place out right stinks you make an appointment for a specific reason yet my truck is been there for four days and they still haven't even brought it in to look at. They make excuses,lame and childish reason whand I'm totally baffled as to how to even run a service departmentMakes me want to think twice before buying a Ford again :(
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May 2021 by Brian R.
This review is for the service department. I am not a fan of fords, but have had to go here quite a few times for my company vehicle. I actually hate this car almost as much as I hate my job, but admit that the service department at Ford is really good. There's not much parking and they have valet. You can meet with a service advisor to discuss what issues you are having with your car and they will diagnose to determine what is needed. There is a local enterprise down the street and they also have a drop box if you leave your vehicle during non-business hours. They have always provided me with an accurate quote and been able to issue my issues in a reasonable amount of time. The service has always been quick, friendly and the prices reasonable. I've also had them handle recalls for me several times free of charge.