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November 2025 by H Influencer
Absolutely Horrible Customer Service. I would have never spent money and time at this place. When something goes wrong no one is able to assist and that itself is a red flag for buyer be aware. Do not buy and patronize this location or any for that matter until they value customers money and time. They also dont live up to any standards of quality anymore.
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November 2025 by Jessica Florio
I placed an order for furniture back in the begining of August, and when it finally arrived, it came damaged(which is also frustrating considering we waited 6-8 weeks). We were told they would reorder and replace it which I appreciated at first but that’s when the real problems started.
Since then, I’ve been given three different delivery dates, each one pushed back. Now they’re telling me it won’t ship until November 21, which is 3 months after my original order which is absolutely unacceptable at this point!
To make matters worse, after all this inconvenience and waiting, the only thing they offered was free delivery. That’s hardly enough to make up for the amount of time, frustration, and lack of transparency we’ve dealt with.
It’s been nothing but a runaround and constant delays. Considering this is baby furniture that we have been waiting on, this has been extremely disappointing. I expected better from Raymour at how reputable they are.
At this point, I just want what I paid for — without excuses. I wouldn’t recommend ordering from this company unless you’re prepared to wait months and deal with a lot of frustration!
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November 2025 by Kelli Baker
First delivery never took place because there was a “glitch in the system.” And we were rescheduled for a week later. Now tonight I just watched the delivery driver drive away and cancel our delivery and ignored our calls. I am beyond upset and disappointed. First and last time, would never use Raymour again after this experience. Been over a week without a couch because we moved ours out for delivery and I have a 1 year old at home. So unacceptable.
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November 2025 by Tameshone Williams
I received a damaged loveseat that has a small hole in it and the sofa is not leveled. I called the store twice and emailed with pictures. Still no response. I only had this furniture for less than two weeks. I didn’t notice the rip between the seats. Not happy. This is a brand new set. That rip on leather will get worse with usage.
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October 2025 by Nicole Hylton
Jose was super friendly and incredibly helpful throughout our furniture purchase! He took the time to answer all our questions, made great recommendations, and made the whole process smooth and enjoyable. We really appreciated his patience and professionalism — highly recommend working with him!
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October 2025 by Moggy Mann
Only received 1 chair not 2. Paid for 2. Impossible to my sales man or the company.
Going to stop payment on all goods as of today. Need help.
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October 2025 by Efrain lko
Literally only help from the store was being charged for my items. Never received delivery the date it was set up for. Picked up, delivered and assembled my own items. Still missing 1 pc. which they can't figure out how to deliver it to me and now I'm planning on getting that item myself as well. They don't follow up, nor have an idea of what is happening until its already an issue.
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October 2025 by Patricia Galarza
Delivery went very smoothly .They were also very nice and prompt and very knowledgeable thank you
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October 2025 by Amanda Lotito
Josephine was an absolute pleasure to deal with! So kind and took her time with my husband and I to pick out the perfect couch! John also assisted with his helped, they were both great 😊
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October 2025 by Jennifer Jones
George was excellent he was very friendly and informative thank you so much again I get all my furniture here it last so long
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October 2025 by Raymond. Lombardi
My salesman Adrien was a pleasure to deal with.
Very easy going and wasn’t pushy but made sure I was aware of my options. I had 2 places I was going to purchase my sectional couch from and I selected here because of Adrien.
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October 2025 by Carol Olsen
Andrew in the Paramas nj store was excellent. He was knowledgeable, experienced, friendly, patient, on & on. The best sales person we've experienced in years. Rob & Carol Olsen
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October 2025 by Michelle Ciccolo
Excellent sales person who was so helpful and made the transaction easy. Really great news chair for senior.
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October 2025 by Jim Jackson
I’ve been a Raymour & Flanigan customer for a long time, however this was my first online order - and never again will I order something from them online! While I completely understand that I choose the items, and that I choose the wrong sized box spring for a new bed (right size bed, just wrong height), I used the chat function to have a person help me as I couldn’t figure out how to get the mattresses and bed frame delivered at the same time. There was no recommendation that I was maybe picking the wrong height box spring. I contacted customer service the morning after the delivery as while I thought it might be too high, I also thought it would be ok - after the first nights use - it wasn’t what I wanted. Unfortunately, there is nothing I can do - and to buy a new box spring would now cost an additional $600 as I don’t qualify for free delivery now. I understand that it’s completely my fault - and there is nothing wrong with anything, delivery was quick and easy - flawless, but I will never order anything online from them again! Buyer be ware!!
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October 2025 by David Schrank
Polite very knowledgeable
