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March 2024 by Stuart Schorr
Love the staff at REI Paramus.
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March 2024 by Norman Solomon
Great place. Knowledgeable, caring staff. Prices comparable to most quality outfitters. Special sales and coupons; and membership entitles cooperative participants to a yearly rebate on all purchases. Plus a year to return any product purchased, used or not, as long as the usage is reasonable. Ya gotta go.
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March 2024 by A Leferink
Lovely store. Even on Saturday so much staff available to help you finding what you need. Everybody is super friendly. Great assortment. Compared to the Manhattan store this is a different world where it’s tough to get support as it’s always too crowded. Store is too small to serve the population. I’ll be buying my outdoor gear from here instead of downtown.
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March 2024 by moravska777
Been an REI member for 20 years, and never had a bad experience until I came to this store. The store manager was rude, dumb, and condescending. I asked to return my water bottle because it was leaking, and her response to me was that I shouldn't carry my water bottle in my purse. Complete idiot. Do not go to this store as long a woman wearing a Disney shirt is managing it. She is clueless.
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February 2024 by Craig Hays
Location closed
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February 2024 by TPOT TPOT
I really enjoyed this store but the one thing I will say is the staff is a bit too cumbersome with trying to help. I was asked by 5 different people every 5 minutes if I needed help and I really just wanted to be left alone. They had a lot of great brands on sale and they showcased the items excellently.
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February 2024 by Amanda Liu
Google maps led me to the opposite side of the building. Came for a snowboard wax and was in and out in 15 minutes. Very organized store and friendly staff
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February 2024 by ben yavin
The staff always tries to help think of alternatives when what you're looking for isn't available. Thinking outside of the box and coming up with better solutions that fit you is something the employees are experts at
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February 2024 by Craig Pin
Friendly staff. Quick service and great overall experience
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January 2024 by Thomas Omerza
Great outdoor items!
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December 2023 by Mangotimmy
Incredible customer service support. The staff is extremely friendly and knowledgeable. For a long time, I had quite a bit of trouble finding comfortable hiking shoes that fit. Store associates Phillis, Hila, and Luke all made fantastic recommendations and answered any questions I had. They went above and beyond and took care of me. I highly recommend this store I will definitely be going back for any future outdoor needs.
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December 2023 by Milind Shah
They’ve always got the things I need for outdoor activities. They are not cheap but the products they sell are good. Staff is always helpful and friendly.
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November 2023 by Marcin Miroslaw
REI is my happy place. Everyone here is super friendly and super helpful. Special shout out to everyone at the bike department!
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October 2023 by clark antonio
First terrible customer!I was so disappointed on how they talked to their customers…second I bought a Brompton foldable bike which not really familiar on how to use it they didn’t even show me how to use it in the first place took me a few minutes clearly having a hard time until i told the guy can you at least show me how to fold and unfold it once so that i can be on my way tested the bike in the store for a sec making sure it is working and someone told me with a dictator voice saying I’m not allowed to ride the bike in the store ok I get it but com on can you say it in a better way and lastly the staff who build the bike never put any air in the tire that i notice while inspecting my bike at the store I said no there is no air in the tires employee stated “ no there should be air in it” I responded no it’s flat… got the air on it happy with the bike just disappointed at the people working in the store I get it it’s a corporate place thats why they have good benefits but hopefully they have a better customer service training just saying I work with clients and would never treat anyone like that but thats what you get with retail…
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October 2023 by Andrew S
The service here went downhill for a while, but there were always a few great people there (Al being one of the consistently great standouts). It looks like the ones who decided to phone it in have now gone, and the goodies have rubbed off on the newer staff. It's back to being the superb knowledge base and excellent customer service model REI. Great job REI, I'm very happy to shop there again.
